LW
Lika W
Active since May 2016
32
Reviews
0
Industries
Reviews
32 reviews2 weeks ago
incorrect credit bureau listing due to companys incompetence. need immediate recification
Good day I am writing to you with absolute shock and disgust after receiving a notification this weekend that my credit score has dropped by 10 points due to a so‑called "missed payment" to Planet42. Upon reviewing my credit report, it reflects a missed payment in March. This is completely false. I have never missed a payment, and this incorrect information is a direct result of your company’s ongoing incompetence and failure to maintain accurate records. Your staff’s negligence is now affecting my credit profile, and this false arrears listing will remain visible for the next five years if not corrected immediately. This is unacceptable. I hereby demand the following within 24 hours of receiving this email: Written confirmation that the incorrect arrears listing has been removed from all credit bureaus. Proof of rectification from each bureau where the false information was submitted. Written confirmation that my account is and has always been up to date. Your company’s repeated errors are now causing serious and unnecessary problems for me, and I am already seeking legal counsel regarding the damage caused to my credit record. I expect this matter to be resolved urgently and confirmation of the corrected credit report to be sent to me within the next 24 hours. Regards Lika White
1 reply
2 months ago
FORMAL COMPLAINT – PLANET42 (NON‑RESPONSE, FALSE ARREARS CLAIMS & THREATENING CONDUCT)
I am lodging this formal complaint due to Planet42’s unprofessional, harassing, and procedurally incorrect behavior, as well as their complete failure to respond to my written communication. 1. Background I have a valid debit order with Planet42, which has been successfully deducted every month for the past three years. In fact, the debit order runs before my salary even reflects, meaning Planet42 is paid before I am. Despite this, during the past week I received: • Snotty and demanding emails instructing me to “phone immediately to make payment arrangements”, claiming my account is in arrears. • A threatening SMS stating that my account is “2 months in arrears” and that my vehicle will be repossessed if I do not pay immediately. These accusations are false, unfounded, and deeply unprofessional. 2. My Response (Ignored by Planet42) I responded immediately and provided: • Three months of bank statements, with all debit orders clearly highlighted. • A request for a written apology for the false arrears claim and threatening conduct. To date, I have received no reply, no acknowledgement, no correction, and no apology. 3. Why This Conduct Is Unacceptable Threatening repossession while the account is fully paid up is: • A violation of the National Credit Act • A form of harassment • A false accusation • A sign of internal administrative failure If Planet42 attempted to take my vehicle while I am fully paid up, it would amount to ******** repossession. 4. My Formal Requests (to be provided in writing) Planet42 is hereby required to provide the following documents and confirmations: 1. A full Payment Allocation Report for the past 12 months 2. A full Arrears Calculation Report, showing how they arrived at the false arrears claim 3. A Statement of Account reflecting all payments received 4. Confirmation that my account is NOT in arrears 5. A written apology for the threatening SMS and emails 6. Confirmation that their internal records have been corrected 7. Assurance that no further false arrears threats or repossession threats will be issued 5. My Expectations I expect: • A written response, • A written apology, • And all requested documents within a reasonable timeframe. If Planet42 continues to ignore my communication, I will escalate this matter to: • The National Credit Regulator (NCR) • The Credit Ombud • Social media platforms to warn potential clients I have proof of every payment, and I will not tolerate ************, false accusations, or administrative incompetence. 6. Final Note Planet42’s behavior has been distasteful, unprofessional, and unacceptable. I am posting this complaint publicly because the company has refused to respond privately.
2 replies
3 months ago
poor service, and no communication from Creditore debt counsellers.
From the beginning there were issues with this company. after being shunted around for almost a year, with our accounts being messed up, we finally managed to get Zamile, who assisted us in getting our debt sorted, and our accounts sorted out. We paid up all our debts at the end of 2025 and looked for ward to be debt free, after our horrific experience with Creditore. We recieved our clearance certificate in January, and we know that the debt review flag should be removed within 20 business days from recieving it. It is now almost 2 months later and we are still listed as being under debt review. when i ask Zamile or someone from creditore to contact me with feedback regarding this, i am being ignored. which, once again shows Creditores true character. We were looking forward to financial freedom, but now we are still being held captive with this debt review flag not being removed, and not receiving feedback from Creditore when we ask for assistance from them. next time, if i am in a situation like this, i would rather get blacklisted, than having to go through something like this again. it seems like they don't care now, because they can no longer make money out of us, so they don't care if the listing is being removed as requested or not. i would like to warn everyone to please reconsider when you want to use Creditore for your debt restructuring or debt counselling, as 99 percent of their staff is ***********. we are really regretting choosing this company for our debt review journey
0 replies
36 months ago
EXCELLENT SERVICE FROM CASSY FROM CREDITORE DEBT COUNSELORS
I would like to thank Cassy and Imraan from Creditore Debt Counselors for their professional and friendly service. Imraan assisted me professionally in the beginning, and gave me peace of mind with the application. Thereafter Bahia took over my account and everything was a mess, she failed to respond to my messages( these were threatening messages from my bank,) and whenever i tried to call her she was always out of the office or never available. She caused me to believe that this company is *****ulent and was busy *****ing our money. I was ready to report them to the Ombudsman. Then Cassy took over from Bahia. She professionally and kindly handled my concerns, and dealt with the creditors and continually stayed in touch with us. There were always open communication lines and transparency with her. She turned a bad situation into a good situation, and she ensured that our debtors are all paid, and the problems are all sorted out. I don't want to ever deal with anyone else in that company. She truly is an asset to your business, and I would highly recommend Creditore to my friends, but I will definitely warn them against Bahia, who does not care about clients at all. THANK YOU AGAIN, CASSY, FOR TURNING THIS DISTASTEFUL SITUATION AROUND, AND FOR RESTORING OUR FAITH IN YOUR COMPANY!!!!
0 replies
39 months ago
CREDITORE DEBT COUNSELLERS ARE THIEVES STEALING OUR MONEY, COMMITTING FRAUD
THESE PEOPLE ARE COMMITTING FRAUD! THEY ARE ALL NICE WHEN THEY WANT YOUR MONEY, THEN, AFTER PAYING A FEW MONTHS ,THEY DO NOT HONOR THEIR AGREEMENTS MADE WITH THE CREDITORS, AND THE CREDITORS START THREATENING US WITH BLACKLISTING. THE CONSULTANTS ALSO IGNORE US, ESPECIALLY BAHIA. I HAVE LEFT SEVERAL MESSAGES, EXPLAINING MY SITUATION TO HER, AND TRIED PHONING HER, AND EACH TIME SHE IS NOT AVAILABLE AND DON'T COME BACK TO ME. THIS AFTER SHE PROMISED TO HAVE AN OPEN LINE OF COMMUNICATION IN A PREVIOUS MAIL. THIS IS NOT PROFESSIONAL, THEY TAKE OUR MONEY, BUT DON'T PAY THE CREDITORS. BLACKLISTING WILL JEOPARDIZE MY ABILITY TO GET OTHER EMPLOYMENT. AND THE WHOLE REASON TO GO UNDER DEBT REVIEW IS TO AVOID BLACKLISTING BY CREDITORS. I AM REPORTING THESE THIEVES TO THE NCR. TO BE INVESTIGATED!!!
0 replies
42 months ago
Great service from DAYLA SHAPOVALOVA
i would like to say thank you to Dayla Shapovalova at Gezina branch. She went out of her way to assist me, and resolve my problem after ive been given the run around, and ****y attitude by her co workers. She really went above and beyond and always kept me up to date. This is how you keep customers happy!! Her Co-workers could learn a thing or two from her!!! Thank you for making an un tasteful situation better, and treating us with respect, and keeping us informed.!!!!
1 reply
44 months ago
Excellent service
I would like to express my sincere gratitude to both Karika and Otto from Bosch service Gezina. Their service is friendly and professional and they sorted out my problem quickly and effectively. I would recommend doing business with them anytime. !!!!
0 replies
44 months ago
Exeptional service
i would like to express my sincere thanx to Charl van Rensburg and Linde for their exeptional serivce and assistance in my application. They both went above and beyond to asisst e in my application. They are true assets to your business. THANK YOU FROM THE BOTTOM OF MY HEART.
1 reply
44 months ago
i would like to express my sincere thanx to Charl van Rensburg and Linde for their exeptional service and assistance in my application They both went above and beyond to assist me
i would like to express my sincere thanx to Charl van Rensburg and Linde for their exeptional service and assistance in my application They both went above and beyond to assist me. They are true assests to your business. THANK YOU FROM THE BOTTOM OF MY HEART .
1 reply
50 months ago
Execllent service recieved
I would just like to thank Alexander Shklyarenko for his excellent service. i placed an online order, after i made the payment, an error occured, and the order could not be finalised, Alexander contacted me, ( this was after hours on saturday evening) to assisted me in sorting out the error, and ensuring that my order was captured. He kept me informed about the progress all the way, and truly went above and beyond to ensure that my order was finalised. He is an asset to your business, and he is the reason why i would use the online method again in future. Thank you so much.
0 replies
Review Distribution
5 Star
13 (40.625%)
4 Star
2 (6.25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (53.125%)