DS
Decathlon South Africa
Claimed Business
DS
Decathlon South Africa
Claimed Business
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Decathlon South Africa receives sharply divided feedback shaped by a clear split between in-store and online experiences. Customers consistently praise branch staff at locations like Bryanston and Roodepoort for being friendly, knowledgeable, and genuinely helpful, with some highlighting exceptional support agents by name. However, a recurring theme is frustration with online orders, where shoppers describe wrong items being shipped, undelivered packages marked as delivered, unexplained cancellations after payment, and unresponsive customer service. Returns handling and email follow-through are repeatedly flagged as significant pain points.
Performance(last 12 months):
Trustindex Rating
3.9TrustIndex
3.9
Review Distribution
2.6|10 Reviews
Jul '25 - Jun '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 07:27
Don't order online!
I ordered a windbreaker and a fleece on 18 April. On 24 April, 2 pairs of cycling shorts showed up as my order. I left the shorts at the Pargo pickup point and got in touch with Decathlon to let them know they sent the wrong thing. I was assured the correct package would be sent and would be there in a few days. TWO WEEKS LATER, I don't have my package, and they've stopped responding. I sent a refund request email, and a bot responded with a link to "return or exchange the item." What item must I return or exchange?? I NEVER GOT MY ORDER. Along the way, the support agent forwarded me an email to Pargo saying, "The customer is complaining," to show me it was Pargo's fault. As the customer, I don't care whose fault it is; I just want what I ordered. When it's your brand I order from, it is on you to fix the problem.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 07:27
Don't order online!
I ordered a windbreaker and a fleece on 18 April. On 24 April, 2 pairs of cycling shorts showed up as my order. I left the shorts at the Pargo pickup point and got in touch with Decathlon to let them know they sent the wrong thing. I was assured the correct package would be sent and would be there in a few days. TWO WEEKS LATER, I don't have my package, and they've stopped responding. I sent a refund request email, and a bot responded with a link to "return or exchange the item." What item must I return or exchange?? I NEVER GOT MY ORDER. Along the way, the support agent forwarded me an email to Pargo saying, "The customer is complaining," to show me it was Pargo's fault. As the customer, I don't care whose fault it is; I just want what I ordered. When it's your brand I order from, it is on you to fix the problem.
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Anonymous
1 reviews | Active since Jan 2020
30 Apr 2026, 19:04
Terrible Returns service
Returns Service SUCKS!!!!! I have logged the same return TWICE with no effect. Email communication regarding active orders are minimal. Response to Returns logged non-existent!!! If this is the way they operate, they should rather not offer Returns at all.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
30 Apr 2026, 19:04
Terrible Returns service
Returns Service SUCKS!!!!! I have logged the same return TWICE with no effect. Email communication regarding active orders are minimal. Response to Returns logged non-existent!!! If this is the way they operate, they should rather not offer Returns at all.
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Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 11:10
Delivery success
World class online ordering system, process and most importantly team. I placed an order for urgent delivery and it arrived across the country in under 24 hours. Their delivery team kept me up to date and provided professional, quick service. Well done and thank you!
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Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 11:10
Delivery success
World class online ordering system, process and most importantly team. I placed an order for urgent delivery and it arrived across the country in under 24 hours. Their delivery team kept me up to date and provided professional, quick service. Well done and thank you!
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Anonymous
1 reviews | Active since Jan 2020
29 Jan 2026, 06:44
depressing failure in systems and customer service
Absolutely horrid app, customer service and experience. Made a purchase off the app, card debited, tracking email sent then an hour later the purchase was cancelled. No explanation, no email and no correspondence of any kind. Fortunately I went on their app to make another purchase (from which I abstained) there saw that my order had been summarily cancelled. Their customer service email goes unanswered and any attempt to reach them by phone ends in being hung up on after 5 minutes. Awful🤬 Left numerous emails and callback requests. Finally got a callback. I was then told that the item I bought was not in stock at the 'location' I had selected and that whilst the app said my delivery had been cancelled what actually was occurring was that they were checking their other locations and would thereafter revert either to then send it to me or to ask if I wanted some sort of swop. I had ordered from their online warehouse not from any of their physical locations. Seems to me they have no idea what is in their warehouse but don't care. They've happily taken my money to hold in probably a interest bearing account for the full extent of their returns period (14 business days). I can only wonder what would be happening if I had not rechecked the app as per email my product is up for delivery, tracking number to be sent. Further, I was told I would receive an update by close of business and I still have not been contacted. Guess it's on me to drive this wonky and shoddy process. This was a sorry and terrible customer experience. As noted in other reviews I regret to not taking more time to research the experiences of others instead of trusting that a large business such as this would be able to know whether the products they have up for sale are actually available.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
29 Jan 2026, 06:44
depressing failure in systems and customer service
Absolutely horrid app, customer service and experience. Made a purchase off the app, card debited, tracking email sent then an hour later the purchase was cancelled. No explanation, no email and no correspondence of any kind. Fortunately I went on their app to make another purchase (from which I abstained) there saw that my order had been summarily cancelled. Their customer service email goes unanswered and any attempt to reach them by phone ends in being hung up on after 5 minutes. Awful🤬 Left numerous emails and callback requests. Finally got a callback. I was then told that the item I bought was not in stock at the 'location' I had selected and that whilst the app said my delivery had been cancelled what actually was occurring was that they were checking their other locations and would thereafter revert either to then send it to me or to ask if I wanted some sort of swop. I had ordered from their online warehouse not from any of their physical locations. Seems to me they have no idea what is in their warehouse but don't care. They've happily taken my money to hold in probably a interest bearing account for the full extent of their returns period (14 business days). I can only wonder what would be happening if I had not rechecked the app as per email my product is up for delivery, tracking number to be sent. Further, I was told I would receive an update by close of business and I still have not been contacted. Guess it's on me to drive this wonky and shoddy process. This was a sorry and terrible customer experience. As noted in other reviews I regret to not taking more time to research the experiences of others instead of trusting that a large business such as this would be able to know whether the products they have up for sale are actually available.
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Anonymous
1 reviews | Active since Jan 2020
21 Dec 2025, 11:38
Check your tillslip before you leave the store.
I checked my tillslip, and found an additional R999.00 added for a pair of shoes that I did not buy. There were no shoes on the counter, and the whole experience left me feeling that something irregular was at play. The Teamleader reversed the charge and told me the amount would eflect in my account in 7 days. The excuse provided is that this sometime happens with the system. I found this entire experience bazaar, and needless to say, Decathlon will not see my business again.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
21 Dec 2025, 11:38
Check your tillslip before you leave the store.
I checked my tillslip, and found an additional R999.00 added for a pair of shoes that I did not buy. There were no shoes on the counter, and the whole experience left me feeling that something irregular was at play. The Teamleader reversed the charge and told me the amount would eflect in my account in 7 days. The excuse provided is that this sometime happens with the system. I found this entire experience bazaar, and needless to say, Decathlon will not see my business again.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Oct 2025, 10:05
Online and Byranston, hats off for great customer service!
I have ordered (and returned) items online and at Decathlon Bryanston. The online experience has been faultless. The instore experience has been a pleasure! The Bryanston staff are friendly, knowledgeable and helpful. Their products are good.
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Anonymous
1 reviews | Active since Jan 2020
3 Oct 2025, 10:05
Online and Byranston, hats off for great customer service!
I have ordered (and returned) items online and at Decathlon Bryanston. The online experience has been faultless. The instore experience has been a pleasure! The Bryanston staff are friendly, knowledgeable and helpful. Their products are good.
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