CC
Citton Cars
Verified Business
CC
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Citton Cars is widely praised for friendly, professional sales staff and a smooth purchase journey across its Gezina and Menlyn branches. Named consultants like Arnold, Wian, Gorden, Jaco, and Wandile receive repeated commendation. However, a small but serious cluster of complaints describe vehicle defects, refund disputes, and poor after-sales communication that significantly impact trust for affected buyers.
TrustIndex
6.7
Ranking
#38
in Car Dealerships
NPS Score
54
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, Citton Cars is widely praised for friendly, professional sales staff and a smooth purchase journey across its Gezina and Menlyn branches. Named consultants like Arnold, Wian, Gorden, Jaco, and Wandile receive repeated commendation. However, a small but serious cluster of complaints describe vehicle defects, refund disputes, and poor after-sales communication that significantly impact trust for affected buyers.
Citton Cars's biggest strength, according to Hellopeter's AI analysis, is Sales & Purchase Experience. Sales & Purchase Experience (4.5) is the standout strength. Customers describe smooth, quick, transparent buying processes, fair trade-ins, and finance handled efficiently. Many highlight stress-free first-time purchases and willingness of consultants to go the extra mile across both branches.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Thanks to Lorenz with the easy flow and worry less process. He was very professional and allowed me to test drive the vehicle before making a choice and didnt mind jumping when needing extras. Really amazing service and what a pleasure to work with Lorenz
1 reviews | Active since Jan 2020
Thanks to Lorenz with the easy flow and worry less process. He was very professional and allowed me to test drive the vehicle before making a choice and didnt mind jumping when needing extras. Really amazing service and what a pleasure to work with Lorenz
The most common complaint about Citton Cars, based on Hellopeter's AI analysis of recent customer reviews, is Vehicle Quality & Reliability. Vehicle Quality & Reliability (3.0) is the most significant concern. Several buyers report undisclosed respray work, mismatched panels, oil leaks, gearbox water contamination, missed timing belt service, and recurring faults shortly after purchase, raising serious accident-history and disclosure concerns.
Citton Cars scores 4.1 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 4.1. Their strongest theme is Staff Quality (4.6); their weakest is After-Sales Service (3.5). The top AI-rated Car Dealerships business on Hellopeter is Botha & Deysel Executive Motors (4.8). How is the AI Score calculated? →
Citton Cars has a TrustIndex of 6.7 out of 10 on Hellopeter, based on 387 reviews in the last 12 months. Hellopeter has tracked Citton Cars across 2,510 total reviews. How is the TrustIndex calculated? →