JV
Johan van der Merwe
Active since Mar 2009
18
Reviews
0
Industries
Reviews
18 reviews3 months ago
Advertising offers without stock
ARB advertised an Ingco P20S Spray gun on special at just 3 branches (East Rand, West Rand and Silverlakes). went to East Rand Branch this morning to get one, to be told they do not have stock, and since the manager is not instore for the day they cannot allow me to upfront pay for the stock as an account first needs to be opened. They can get stock in again on Monday, but not at the special price. I would think that you try and assist a customer as best as possible, but seems as if business is probably too good to worry about customers.
1 reply
9 months ago
eBucks Allocation a mess.
My eBucks allocation of points for last month and this month is not correct. Last month they missed some point allocation moving me down reward levels. I know I went thru these options as I do all the same day and some was selected and some not. This month they missed some allocations as well and since the App does not update regularly I am concerned that points would be missed again.
1 reply
14 months ago
Excellent speedy ser...
Excellent speedy service, logged claim Saturday night, approval for repairs done on Monday car went in Tuesday morning for repairs.
1 reply
27 months ago
Discovery treating customers differently.
Discovery refusing to pay for Chronic medicine required for a condition that has been long standing for a few years. They always have a problem with paying to correct or control the condition, Cannot see how a member, after paying almost R10 000 a month for medical still gets refused a +-R300 medication yet you have member paying a levy of R1600 and get almost R2500 worth of chronic medication. If I have to wait another 3 months before approval I might as well move to a new medical aid and have a 3 month waiting period there and wont sit with the same problems of this medical aid.
7 replies
35 months ago
Paying for a non-existent service without my knowledge.
I received a increase letter today and decided to phone ADT to find out why the service is so expensive, The lady mentioned that I was also subscribed to some sort of Monitoring Camera that is in the street. There is no camera's in our neighborhood and never have I been asked to subscribe to such service. They cannot tell me since when this service has been activated, but I have now been paying over R50 per month for a non-existent service. I would like to be refunded since inception of such service.
1 reply
63 months ago
Ridiculous service and Fees not acceptable.
I went to ABSA in the beginning of the week to get 2 youth accounts fixed as both cards stopped working. The one card was replaced immediately free of charge as the previous card expired. The second account, I was told was dormant, however we could could transfer money into and out of the account. I was told that they first need to lift the dormant state and I have to come back a few days later. Today I spent almost and hour with the consultant trying to lift the dormant state and adding FICA documentation only to now see that I was charged for a replacement card while the previous card I told is not valid anymore since it was not a chip card. How do you pay for a youth account card that had to be renewed. No other bank does this.
1 reply
67 months ago
Poor service and possible fraud with no Feedback
On 20 November I received a mail stating that my case has been forwarded to a consultant who will provide feedback with a reference number. This came from Absa Vehicle Finance. The issue I have is that I have not contacted ABSA or anyone regarding Vehicle Finance and this started to flash red lights. I contacted ABSA immediately as I was afraid someone might try to get finance on my account. I was told that they will investigate and provide feedback. Still nothing 2 weeks later.
1 reply
77 months ago
Life Healthcare playing with you Life !
I had to take my son to the Emergency Unit at Life Eugene Marais hospital. After an hour we decided to leave the hospital as people where seen in front of us, that arrived much later. I understand that some might have been a more severe case, but how is this decided. I then left Pretoria and went to a Netcare Hospital in Johannesburg, where the triage were done in less than 5 minutes since arriving and he saw the doctor a few minutes later as his fever was close to 40. Life Healthcare will never see me at any off their hospitals ever again.
1 reply
79 months ago
Makro Online is Useless
I placed an order on the Website for a Black Friday Deal and at payment the system did not process payment. I have a order number but no way of paying the item. Product then went to out of stock. Called the call center and they told me they have system issues. Placed another order and got the same results. One order gives me the option to retry payment but this continuously fails. They are trying to have this now run out now without payment and cancel the order. Website state to edit or query an order call the call centre yet they cannot help. If someone could just confirm if this is going to be fixed and my product is secured, otherwise I will go buy it somewhere else. The product is even removed from their website now. 3 Calls to Call Centre later still not resolved
1 reply
79 months ago
Claim process against own policy
I had to pay for services directly and then claim back from Discovery. The web page has the following details. "Once we have processed your claim, you can expect payment within two days" However claims that was processed 4,7 and 11 November will only be paid on 16 December 2019. Somebody cannot count 2 days.
1 reply
Review Distribution
5 Star
1 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (16.666666666666668%)
1 Star
14 (77.77777777777777%)