Farhana H

Active since Dec 2015

Reviews

Industries

Reviews

14 reviews

5 months ago

Pathetic service

A consultant called to give me a better insurance quote, which I accepted. 1 week later, no paperwork, no confirmation! I called and the consultant I spoke to says nothing was activated! In the meantime i have canceled my current insurance! Cannot get anyone at ABSA to assist, all lines just ring, return calls! Pathetic service!

1 reply

Autoboys

6 months ago

POOR SERVICE

They replaced my windscreen, which is leaking into the car when it rains. For months I have been trying to get them to assist me. It has been alot of back and forth. They NEVER get back to me, I have been doing ALL the follow ups. THey told me to bring the car in twice, and both times said they will call me when to bring the car in as the person who will assist in not in! But to no avail.

0 replies

Oneplan Insurance

9 months ago

Rutendo Adelaide, was fast and efficient

Rutendo Adelaide, was fast and efficient. Very happy with the service the insurance provides

1 reply

Oneplan Insurance

14 months ago

Patience assisted me with adding a new pet to the insurance

Patience assisted me with adding a new pet to the insurance. It was quick and easy

1 reply

Oneplan Insurance

16 months ago

Sophie was very help...

Sophie was very helpful and kind

1 reply

Oneplan Insurance

26 months ago

Julian David was hel...

Julian David was helpful ⭐

1 reply

Discovery Vitality & Vitality Mall

66 months ago

POOR SERVICE

This company was once one of the very best but its customer service has definitely dropped way below par! I am totally disgusted and totally regret taking a policy with Discovery. I changed my number and have updated my number with all other policies without any hassle- however there is something majorly wrong with Discovery's system, they cannot seem to change my number and update the system accordingly thus proving useless and I am therefore unable to contact their customer service as an OTP is going to my old number. Furthermore, I have sent numerous emails- all unattended to! I HOPE THAT ONE DAY WHEN I DIE THEY ACTUALLY PAY OUT MY INSURANCE TO MY FAMILY! I TRULY AM WORRIED HERE.. SHOULD i RATHER CANCEL WITH THEM????

0 replies

Discovery Life

67 months ago

Poor customer service/ Breach of personal information/ lack of urgency

I am absolutely disgusted with Discovery. I have a life insurance policy and vitality with them. In November 2020 I received an email regarding a double debit for December and January. The 1st of December the double debit went off my account. However, early in January my broker contacts me regarding a missed premium. I was highly upset and sent them screenshots that the double debit went off my account. They tried to resolve it with Discovery, however Discovery lack and urgency in resolving this. 12 days later upon requesting feedback, did I get information that the R10 increase for vitality's annual increase was not considered when the double debit instruction was given. SO DISCOVERY, IF YOU CANNOT FORSEE THE INCREASE, WHY HAVE A DOUBLE DEBIT IN PLACE! Anyway thinking this was resolved, despite not getting an apology, TODAY I get an email from a person of a different broker claiming I have an unpaid premium! Is this not a breach of the protection of personal details???? How did my information end up with a broker that is not my broker. I am then told to ignore this! I will not ignore this... I want someone senior from Discovery to contact me!

1 reply

Edgars

86 months ago

Money Greedy Companies providing pathetic service!!!!!!!!!!!!!!!!!!!!!!!!!!

My mother has an edgars account for years, and for sometime now she has two amounts on her account which she is paying, for two different insurances with Hollard. She received a message to say she must go to the store to update her beneficiaries. I took her to the centurion branch and the lady said that there is no active policy on her name but upon being told to check my mum's statement they discovered that she is being charged for these! They called Hollard and after a very long conversation they said the policies are active and that they will email the policy documents and proof that it is active to my email address. This was over 1 month ago, and to date I have not received any email! I have sent an email to Edgars/ Hollard and received a reference number 7 days ago but ABSOLUTELY no response! I demand proof of policies being active or a refund of all the money my mum has paid!

1 reply

Telkom

91 months ago

Telkom Incompetence

In Novemeber 2018 my mother called Telkom to cancel her landline as she was relocating from Cape Town to Pretoria. She was assured that the line was cancelled, and she moved in December 2018. It has been 3 months and she now receives a bill for an amount of over R400 for a line she has not used. Upon calling Telkom 19 February 2019, one consultant says she doesn't have to pay and they will resolved the issue but they are offline she should call the next day. She called on the 20 February, to be told she has to pay as the line was never cancelled! So this pensioner has to pay over R400 because some incompetent person could not do their job properly! The consultant she spoke to yesterday says she cannot give a reference number I must email to request it, now that email address keeps failing/ undeliverable! This needs to be resolved, aren't all calls recorded? Can we not track the call in November, because this is pathetic service!

0 replies

Review Distribution

5 Star

4 (28.6%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

2 (14.3%)

1 Star

8 (57.1%)

Farhana H

Reviews

Pathetic service

POOR SERVICE

Rutendo Adelaide, was fast and efficient

Patience assisted me with adding a new pet to the insurance

Sophie was very help...

Julian David was hel...

POOR SERVICE

Poor customer service/ Breach of personal information/ lack of urgency

Money Greedy Companies providing pathetic service!!!!!!!!!!!!!!!!!!!!!!!!!!

Telkom Incompetence

Review Distribution

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