TM
Thando M
Active since Nov 2015
35
Reviews
0
Industries
Reviews
35 reviews2 months ago
Delay in Finalisation of Claim
Despite my full cooperation throughout the process, the claim remains unresolved beyond the timeframe communicated to me. To summarise: • I promptly comp**** with all assessment requirements. • I provided all requested videos, images, and availed myself for further assessments on multiple occasions. • There were delays from your assessor (RSI), including missed agreed time windows and lack of follow-up communication. • On 10 April 2026, I was advised that the Agreement of Loss would be provided during the course of the day. • As of today (13 April 2026), this has still not been received and I have now been informed that there is no guarantee on when it will be issued. In addition, due to these delays, I have experienced further prejudice: • The insured items were subsequently ****** while still pending assessment. • I was forced to purchase a temporary replacement phone on 04 April 2026 due to the urgency of my situation. I find the delays and lack of clear timelines unacceptable, particularly after a commitment was made that the matter would be finalised last week Friday.
3 replies
8 months ago
Ongoing Harassment via SMS Despite Proof of No Outstanding Balance
I am extremely disappointed with the service I have received from Hahn Collections regarding my MetroFibre account. Despite having called multiple times and submitted proof that I do not owe MetroFibre, I continue to receive daily SMS messages demanding payment. Each time I call Hahn Collections, I am told the issue will be escalated to a team leader. However, today I was informed that the team leader, Rachel, has left the organisation, and no one seems to be taking ownership of resolving my case. This ongoing harassment is unacceptable, especially considering that the debt is invalid and based on incorrect or outdated records. I have done my part by providing documentation and following up repeatedly, yet the issue remains unresolved. I am now requesting: Immediate cessation of all SMS communications. A formal written confirmation that my account has been cleared. An apology for the distress and inconvenience caused. Thank You
0 replies
12 months ago
Extremely Disappointed – No Fibre or LTE for Over 24 Hours in Part of Emalahleni
I am deeply disappointed with Vodacom Fibre’s service. Our internet has been down in Part of Emalahleni for over 24 hours, and despite numerous calls to the contact centre, no one can provide an estimated time for resolution. This is unacceptable, especially considering the growing reliance on internet connectivity for both work and personal use. What’s even more frustrating is that I have a backup LTE ****le provided by Vodacom for exactly these situations. However, that ****le has not been working for months. I reported this issue again yesterday when the fibre went down, but even now, there’s been no resolution, no meaningful feedback, and no sense of urgency from support staff. I escalated the query but have received zero follow-up. Vodacom’s promise of reliable connectivity and responsive support has clearly not been met in this case. I expect better communication, accountability, and service recovery.
2 replies
12 months ago
Disappointed by Unreasonable Premium Increases
In 2023, I relocated to a new area which Discovery Insure classified as high risk. This resulted in a significant increase in my vehicle premiums over 40% per car. However, I was disappointed to receive yet another significant increase in 2025, despite having made this adjustment the year before. When I queried the increase, Discovery advised that my premiums could not be reviewed due to my claim ratio overlooking the fact that my premiums were already inflated based on relocation (High risk area). To reassess my options, I approached my previous insurer (with whom I had a policy for 11 years before switching to Discovery). I shared both my Discovery claim history and the updated policy schedule. Based on that, they offered me a significantly lower premium — saving me R1,315.98 per month, a 28% reduction — even before factoring in the estimated R1,200 petrol cashback I currently receive from Discovery’s Vitality Drive. I truly value the driving habits I developed through the Vitality Drive programme. However, with the rising cost of living, I simply cannot justify Discovery’s steep increases especially when other reputable insurers offer better cover at a more sustainable price point, using the same risk and claims data.
9 replies
21 months ago
Cashback denied
On 31st August 2024 I purchased a vitality item from Babies r us worth R2499.00 but I never received my cashback. On 11 September 2024 I contacted discovery and sent them the information that they requested. On 18 September 2024, I contacted discovery to follow up on my query. I was told that the reason why my cashback was not paid is because I did not swipe a reward card when I made the purchase. I then explained to the lady that was assisting me that I didn’t swipe a reward card because I don’t have one. I registered for the Babies R Us reward program online. Every time when I make an in store purchase they only ask for my name in order to access my profile. I further explained that my name is on the receipt to prove that I did linked this purchase to my profile. Unfortunately she did not want to consider the facts that were presented to her in order to make an informed decision, instead she told me that I can’t get my cashback because a physical card was not swiped. Unfortunately she muted the call while we were talking for more than 20min until I hanged up. I then went to Babies R Us to enquire about the absence of a reward card number on my slip and they told me that is how their system is configured. They further advised me that I cannot be issued with a physical card because because I have a reward card number allocated to me. I then purchased a lollipop using my card number, guess what the receipt came with my name instead of the reward card number. Why do I have to loose my cashback because of how Babies r us configured their system? Please resolve this issue because I have done what I needed to do when I made this purchase. Lastly please check the correctness of the allegations I made about the lady that muted my call. The call was at 16:40 it lasted for 44min, and it was an incoming call from your side to me.
0 replies
25 months ago
Unable to use TFG online Platform to Purchase Vitality Gear
This issue has been going on for long and it seems like you don’t have a plan to fix it. Could you please revert back to the old Totalsport website while trying to get a solution to this problem. On the BASH App we are unable to use the Vitality Sport gear or Nike voucher. An agent from the BASH chat platform confirmed that the only option to redeem Vitality voucher is to purchase the item at the store. I went to the store and I could not get the shoe that I wanted. And they checked on their system and they couldn’t find the size I wanted but on the BASH App the size was showing. Unfortunately I had to leave the store without purchasing the shoe (SKU: 06-59878857). Previously I was able to purchase a shoe from a store using the voucher code but I had to pay extra for the shipping of the shoe from one Totalsport to the other Totalsport store (where I made the purchase).
0 replies
26 months ago
Account Written Off
I on the 19 October 2023 I cancelled my Telkom data account and the cancellation be came effective on the 17 November 2023. On the 23 October 2023 I cancelled a multi Sim which was linked on the number that I have already cancelled and the cancellation became effective on the 29 November 2023. Please note that I signed a debit order for this account. Today I went to Telkom to do a Sim swap and i was told that i am unable to do a sim swap because the "Cancelled Account" is owing R0.05 (Five cents). I was further advised that the account was handed over to the debt collectors on the 09 January 2024 and on the 01 February 2024 was written off due to none payment of the R0.05 . Unfortunately I had to leave the store without the doing the sim swap and the wasteful expenditure is more that the R0.05. The Telkom store gave me a statement showing the following: 01 Nov 2023: Balance brought forward R27.44 30 Nov 2023: Payment -R27.44 Subtotal : R0.00 01 Dec 2023: Invoice for November Ref A290612790 R0.05 I have the following questions: 1. Where is this R0.05 coming from because none of the products that I had on the cancelled account was costing R0.05? 2. Since you had a signed agreement to debit my account, why was that not exercised by Telkom? 3. Who is at fault for this R0.05 that is owed to Telkom, because according to me I had a signed debit order agreement? Both Billing department and cancellation department could not assist to override the R0.05. The sad thing is that I have an active account with Telkom in good health. I had this telkom account for many year and not even once i had defaulted on my account, so for Telkom to think that I was refusing to pay a Five cent is very cruel.
0 replies
26 months ago
Competition Prize not Issued
On the 27 February 2024 I received a message from Discovery Vitality informing me that I won a competition. I immediately sent all the requested information. On the 07 March 2024 Discovery sent me an Invalid sportmans warehouse voucher (prize). Immediately informed Discovery that the voucher is not working. Till today I have not received the correct voucher. Every time when I follow up, i received this prewritten message "This matter is in the latter stages of being resolved". I have been informed that this issue is with Kaytie the rewards manager. is this acceptable for such a simple matter to remain unresolved for more than a month? Every agent I contact seem to be unsure of the status or progress in trying to resolve this issue. There is definitely a disconnect between the Facebook team and the call centre agents.
0 replies
27 months ago
Unprofessional Conduct
I am in a process of a home loan application and Patricia Thutlwane has been assigned to my application. I am not happy with the service she has been providing and some of the comments that she made during some of our telephone conversations. The worse happened today when I realized that she blocked in coming calls from my cellphone number. I have forwarded the evidence to her manager Xanthi Johaar today (26 March 2024) at approximately 11:13. Could you please assign someone that can assist me because I have urgent questions that I need to discuss with the FNB home loan sales consultant.
1 reply
27 months ago
Unreasonable High Home Loan Interest Rate
I am really disappointed with the treatment that I received from FNB since I joined them last year and I am considering moving back to ABSA. I recently app**** for a home loan and FNB offered me 11.33% contracted interest rate. I appealed the interest rate and FNB came with another offer of 11.28% contracted interest rate. I appealed the second offer and they came with a 10.65% offer, this is after I showed them what I was getting from my employer. So they decided to put a 0.05% counter offer. I then decided to humble myself and go back to my previous bank for a quotation, and I was very surprised with their offer on first attempt without showing them the quote from FNB. My previous bank offered me 10.40% contracted interest rate plus additional 0.25% if I move my cheque account to them. I am very disappointed with FNB interest rate offers. Last year I tried twice to move my current home loan from ABSA to FNB , but FNB did not want to match the interest rate that I am getting from ABSA which is Prime minus 1.35% contracted interest rate. Instead they match ABSA’s interest rate by applying the 0.25% for banking with them(FNB). Meaning that their contracted interest rate was Prime minus 1.10%. My credit record is excellent, I still don’t understand why FNB was not able to offer me low interest rate without having to show them what other banks are offering me.
2 replies
Review Distribution
5 Star
8 (22.857142857142858%)
4 Star
1 (2.857142857142857%)
3 Star
0 (0%)
2 Star
5 (14.285714285714286%)
1 Star
21 (60%)