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Annelene D
Active since Aug 2015
17
Reviews
0
Industries
Reviews
17 reviews70 months ago
Duplicate transactions - Bank error
Hi I did 2 online purchases and the money was successfully debited from my account on 10 September 2020. Then the same 2 amounts were debited on 12 September 2020 again. I interacted the PREMIER BANKERS on 13 and 14 September through their secure chat facility as they admitted it was the bank's fault and that the transactions will be reversed but also advised that i need to log it as a dispute. I then logged it as a dispute and one of the bankers advised i phone as well in the morning. I just got off the phone after speaking to 3 different consultants and none could help me. The bankers also advised i need to wait 5 days for the reversal which i am not happy about because what am i supposed to do as these transactions used some of my own money and tapped into my credit facility which now attracts interest. I really cannot wait 5 days for an error caused by the bank and need this resolved today. I just also cannot seem to find someone to assist me that actually knows what to do. I am now fedup.
2 replies
73 months ago
Upgrade gone totally wrong
My son loaded recurring data against my vodacom number. I got a shock when my debit order that went off was over R440 when I should be paying R129 a month. I phoned on Sunday evening 31 May 2020 to rectify this situation and advised that it should be canceled and that I would like to cancel the contract altogether. The consultant I spoke to then persuaded me to do an upgrade and assured me that I will only be paying R92 going forward and that I will receive R65 airtime and 10gigs of data a month. To my surprise when I confirm this morning this was not done and still over R495 to be debited from my account. I would like to cancel the upgrade altogether and now no one can help. I want those call pulled as I will not be liable for this ridiculous debit order amount. I phoned yesterday and and today and spoke to Thespiso as well as Angela Mothusang and it seems the upgrade Consultant lied to me. I have not even received a quote for the R92. If R495 debit orders are going to continue going off from my account please note that this is fraud as I did not agree to it. I want this contract upgrade canceled with immediate effect without any penalties as the upgrade was only done on Sunday 31 May 2020 and I am well within my right to cancel. The last debit order should be end of June 2020. The name of the upgrade consultant is Mothusimang Sapele. Why can't anyone help. I have exhausted calling now and want this resolved today.
3 replies
76 months ago
Tickets way overpriced
Never ever buy tickets from this site. It is a rip off and they in the habit of extorting money from you. Bought tickets to the music soulchild concert. Paid over R500 a ticket for a R300 ticket. Worst is cannot cancel amidst this Corona virus outbreak. I will not be able to attend the event for the new postponed date because I am relocating and they just refuse to understand. Don't do it. Don't buy off this site.
0 replies
77 months ago
Worst Tracking company
I have complained so many times that I just do not feel secure with the service that is provided. I press panic alerts and Tigger the alarm for the car and Netstar does not receive the alert. For example once again. I tested the panic button at 9am on 15/02/2020 and then I get a call at 4:38am on 16/02/2020 to ask is everything OK cause they received a panic alert. Complained so may times about this and can't even cancel cause they holding me to a contract I signed up for 3 years. They not even hold up their end of the contract but I must hold up my end. Worst service I tell and they claim to be the leader. Leaders in useless tracking services yes
0 replies
79 months ago
Worst Insurance
Hi Once again such a struggle with a claim. I am not sure why I have to constantly be doing the follow ups. No one can give me a straight answer. Was placed on hold now for 16 minutes (ridiculous). I eventually hung up. No one even coming back to me
1 reply
79 months ago
Netstar NOT safe and secure
I have had such a bad service with Netstar. On several occasions the alarm of my car was triggered and I pressed the panic button. Netstar would either phone me a couple of hours later or not at all to check if all is in order. I now phone to cancel and now they are imposing a cancellation fee when they are not even honoring their end of the contract which is to keep me safe and secure. I last pressed the panic button on 28/11/2019 and guess what, i am still waiting for someone to phone me. I now phone them and the lies are just unbelievable because they do not want to admit that their tracking system is just the worst ever. My suggestion, DO NOT SIGN UP WITH NETSTAR as they sell a bunch of lies. Guess i will be paying for a lack of service until my contract is up. Useless
1 reply
83 months ago
No response on Panic alert
I personally would not recommend this company to anyone. On several occasions I have deliberately set off the alarm and panic button to test that all is in order and most times they did not even bother to phone and check if I am ok or they phone an hour later on a panic alert. What's the point. They on time with taking my money every month but cannot even respond to an alert. Worst company ever
0 replies
84 months ago
No funeral payment received. Funeral already over
@Hollard submitted a claim on Wednesday 17th, followed up on Thursday 18th. Hollard confirmed all in order. Funeral was on Saturday 20th. Still no payment received. Yesterday when I follow up suddenly they cannot view the docs. Really this is beyond pathetic. Then they advise they will escalate it and come back to me and I am still waiting. Really bad
2 replies
87 months ago
Leaking roof Again. Struggling with assistance
Hi. So they came to fix my roof and today it is leaking worse than before. And once again I am struggling to get assistance from standard bank insurance. I am not happy about this. Can this be fixed properly please How hard can this be. Just know I am not paying another excess amount for a messed up job. I can't have this leaking roof. It's really worse than before. Honestly can you use a company that knows what they doing
4 replies
87 months ago
Vodacom Selling Lies
Hi A sales consultant phoned me in last week selling me a data sim. I had a current sim where is was receiving 1GB a month for R129 which included a Tablet. He advised that i would be getting a new sim with a new number and the cost would be +-R169 for 30GB a month. I asked what would happen to the R129 contract and he reassured me that it would fall away and i would only be paying the R169 going forward but would still keep the number and i could then just transfer data to that number from the new number. I again asked for reassurance that it would just be the +-R169 a month that i would be paying going forward and once again he reassured me. We guess what, today 16/04/2019 a debit order of R118 was taken from my account by Vodacom and then they have advised that i will be paying the R129 and the +-R169. Now no one is able to help me. I want to know what the R118 is for and why i will still be paying the R129. Stop fooling people with your sales plots. I want this resolved.
3 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.882352941176471%)
1 Star
15 (88.23529411764706%)