V
Viagogo
Unclaimed Business
V
Viagogo
Unclaimed Business
51 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Viagogo is drawing overwhelmingly negative feedback from South African ticket buyers. Customers consistently mention undelivered tickets, last minute delivery causing missed events, and prices that appear inflated well above face value once handling fees are added. A recurring theme is frustration with refund refusals, unresponsive chatbot only support, and disputes around resold tickets being flagged invalid at venue gates. Buyers describe feeling misled about pricing transparency, currency billing in foreign denominations, and the lack of any direct human contact when problems arise around major concerts and rugby fixtures.
Performance(last 12 months):
Trustindex Rating
1.6TrustIndex
1.6
Review Distribution
1|51 Reviews
Jul '25 - Jun '26
Recent reviews (51)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 09:49
VIAGOGO ARE NOT SELLING VALID TICKETS
PLEASE DO NOT buy any tickets from this website. The tickets are most likely NOT valid. I've burnt my fingers and are using this platform to warn others. Just because they come up first on the Google search results doesn't make them legit. STAY AWAY!
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Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 09:49
VIAGOGO ARE NOT SELLING VALID TICKETS
PLEASE DO NOT buy any tickets from this website. The tickets are most likely NOT valid. I've burnt my fingers and are using this platform to warn others. Just because they come up first on the Google search results doesn't make them legit. STAY AWAY!
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Anonymous
1 reviews | Active since Jan 2020
24 May 2026, 16:40
Poor Customer Service and ****ming Website That should be closed down
I bought BoyIIMen Concert Tickets from Viagogo on Wednesday, 20 May 2026. I have't recieved my ticket and there no communication. I bought 5 tickets for the show for my boss and there is still not tickets and the money is gone. I might get fired because of this company. They must refund us our money or give us tickets as we have paid. They are a **** and need to be shut down..
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Anonymous
1 reviews | Active since Jan 2020
24 May 2026, 16:40
Poor Customer Service and ****ming Website That should be closed down
I bought BoyIIMen Concert Tickets from Viagogo on Wednesday, 20 May 2026. I have't recieved my ticket and there no communication. I bought 5 tickets for the show for my boss and there is still not tickets and the money is gone. I might get fired because of this company. They must refund us our money or give us tickets as we have paid. They are a **** and need to be shut down..
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Anonymous
1 reviews | Active since Jan 2020
21 May 2026, 17:57
I purchased 2 tickets for the Mon Laferte concert on April 25, 2026, and paid $7,062
I purchased 2 tickets for the Mon Laferte concert on April 25, 2026, and paid $7,062.91 MXN ($407.77 USD). viagogo repeatedly insisted my tickets would be transferred shortly before the event, so I trusted them and drove 4.5 hours to attend the concert. The tickets were never transferred to my Ticketmaster account. Before the event started, I called viagogo customer service and spent time with an agent checking multiple platforms. After confirming the tickets had not been transferred, I was told I would receive a refund within 5–8 business days. After weeks with no refund, I called again and was suddenly told I could not be refunded because I supposedly contacted them after the event—which is false. I have proof I called before the event and proof the tickets were never transferred. Extremely stressful, expensive, and disappointing experience.
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Anonymous
1 reviews | Active since Jan 2020
21 May 2026, 17:57
I purchased 2 tickets for the Mon Laferte concert on April 25, 2026, and paid $7,062
I purchased 2 tickets for the Mon Laferte concert on April 25, 2026, and paid $7,062.91 MXN ($407.77 USD). viagogo repeatedly insisted my tickets would be transferred shortly before the event, so I trusted them and drove 4.5 hours to attend the concert. The tickets were never transferred to my Ticketmaster account. Before the event started, I called viagogo customer service and spent time with an agent checking multiple platforms. After confirming the tickets had not been transferred, I was told I would receive a refund within 5–8 business days. After weeks with no refund, I called again and was suddenly told I could not be refunded because I supposedly contacted them after the event—which is false. I have proof I called before the event and proof the tickets were never transferred. Extremely stressful, expensive, and disappointing experience.
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Anonymous
1 reviews | Active since Jan 2020
18 May 2026, 19:55
DO NOT BUY TICKETS FROM THOSE ****MERS.
I bought a ticket for the Pirates vs Kaizer Chiefs game 26 April 2026. I bought it a few days prior and did not get my ticket. On the day of the event I called and emailed them to find out where my ticket is and they kept on insisting they’ll get in touch with the reseller but clearly did not end up getting in contact with him. I missed the biggest game of the season but they then told me my refund was secured, for the past 3 weeks approaching 4 now I have been calling and emailing every couple of days and they’re agents keep telling me they’ll escalate the matter, everytime I call they say the same thing, no updates nothing I have to be the one to ask for progress. And their website says they have a 10 day policy on refund now we’re heading for triple that time. They are a **** of a company that doesn’t not take customers seriously. Order number: 6*****185 Ps. viagogo I will not rest until I get my refund
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Anonymous
1 reviews | Active since Jan 2020
18 May 2026, 19:55
DO NOT BUY TICKETS FROM THOSE ****MERS.
I bought a ticket for the Pirates vs Kaizer Chiefs game 26 April 2026. I bought it a few days prior and did not get my ticket. On the day of the event I called and emailed them to find out where my ticket is and they kept on insisting they’ll get in touch with the reseller but clearly did not end up getting in contact with him. I missed the biggest game of the season but they then told me my refund was secured, for the past 3 weeks approaching 4 now I have been calling and emailing every couple of days and they’re agents keep telling me they’ll escalate the matter, everytime I call they say the same thing, no updates nothing I have to be the one to ask for progress. And their website says they have a 10 day policy on refund now we’re heading for triple that time. They are a **** of a company that doesn’t not take customers seriously. Order number: 6*****185 Ps. viagogo I will not rest until I get my refund
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Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 09:23
DO NOT BUY TICKETS FROM VIAGOGO
I bought tickets from Viagogo for Bryan Adams in Durban, but I never received them. From around 3:00pm on the day of the concert, Viagogo kept promising that replacement tickets were available and would be sent to me. I waited, relying on their assurance. At 7:30pm, only 30 minutes before the concert, whilst standing at the venue they refunded me instead. By then it was too late to buy other tickets or make another plan, and I missed the event. A last-minute refund does not make up for the poor service, false assurance, and inconvenience caused. I want a full explanation and compensation for missing the concert. Order reference: 640154840
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Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 09:23
DO NOT BUY TICKETS FROM VIAGOGO
I bought tickets from Viagogo for Bryan Adams in Durban, but I never received them. From around 3:00pm on the day of the concert, Viagogo kept promising that replacement tickets were available and would be sent to me. I waited, relying on their assurance. At 7:30pm, only 30 minutes before the concert, whilst standing at the venue they refunded me instead. By then it was too late to buy other tickets or make another plan, and I missed the event. A last-minute refund does not make up for the poor service, false assurance, and inconvenience caused. I want a full explanation and compensation for missing the concert. Order reference: 640154840
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Anonymous
1 reviews | Active since Jan 2020
24 Apr 2026, 09:59
Viagogo is very bad site for buying tickets.
This is the worst place to book tickets for any event or anything. I ordered tickets for a show in South Africa and then the show was cancelled (all other sites show that its cancelled) but on Viagogo it shows that it will be on another date. Tried to log a complaint for over 5 months and everyte they just end the chat and no one to call. It very very bad.
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Anonymous
1 reviews | Active since Jan 2020
24 Apr 2026, 09:59
Viagogo is very bad site for buying tickets.
This is the worst place to book tickets for any event or anything. I ordered tickets for a show in South Africa and then the show was cancelled (all other sites show that its cancelled) but on Viagogo it shows that it will be on another date. Tried to log a complaint for over 5 months and everyte they just end the chat and no one to call. It very very bad.
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 08:37
Double the price of tickets and hidden fees
Theu charge more than double for ticks, ticks are not immediately available. Hidden charges and poor communication from agents. DO NOT USE THIS SITE. ONCE TICKS ARE BOUGHT YOU ARE STUFFED AND THEY WILL NOT REFUND YOU.
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 08:37
Double the price of tickets and hidden fees
Theu charge more than double for ticks, ticks are not immediately available. Hidden charges and poor communication from agents. DO NOT USE THIS SITE. ONCE TICKS ARE BOUGHT YOU ARE STUFFED AND THEY WILL NOT REFUND YOU.
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