RV
Roxanne K
Active since Aug 2015
17
Reviews
0
Industries
Reviews
17 reviews1 month ago
Urgent: Outstanding Claim – HLB/2026/498783
Dear Sir/Madam, I am writing to formally escalate the delay in the processing of our claim. Date of Loss (DOL): 13/04/2026 Claim registered: 17/04/2026 Claim number: HLB/2026/498783 Assessor visit: 23/04/2026 To date, we have received no meaningful feedback from Standard Bank. Instead, we are repeatedly being asked to resend claim documents and, in some instances, to register a new claim altogether. This is both confusing and unacceptable, given that a claim has already been formally logged and assessed. Additionally, we have been unable to reach the claims handler, Lebo Mosiako. The contact number provided (0860 123 444) is consistently difficult to get through on, and it is not feasible for us to remain on hold for extended periods during working hours. We have also not received any proactive communication or assistance from Lebo regarding the progress of this claim. This matter now requires urgent attention. We request: Confirmation that all required documents have been received and are in order A clear update on the current status of the claim Immediate steps toward resolution and settlement Please treat this as a matter of urgency. We expect prompt feedback and resolution without further unnecessary delays. Kind regards,
1 reply
11 months ago
Pay back my money!!!!
I placed an online order last week of which half of the items werent in stock (which is not the complaint) I then went to my wallet to cash out my money its a week later and I am still unable to cash my wallet out. R600 of my grocery money the last money for the month and pick n pay refuses to help me. I complained on facebook and you said I should inbox you and then you dont answer my messages. Yet when I place a grocery order you take my money immediately,. So should I walk into any store and take groceries to the value of R600 due to my credit laying with you that you arent refunding to me. What should I feed my kid???? I want my money this is down right theft and you are ignoring me
1 reply
14 months ago
Pathetic service don't use them ever!!!
We paid last year and the service from your office is just as helpful as the UIF DEPARTMENT!! Helga doesn't give feedback and I have to continuously follow up with your office on a service we have paid for??!! What did we pay for??? Pathetic service!!!!!
0 replies
34 months ago
Wake up!!!!!
I ordered a bank card 2 weeks ago, I had to fill my delivery address in. Your delivery team called me once i was in a meeting. I then had to follow up with FNB because your delivery Team and card division closed my request because I was unavailable, but, only called once and no courtesy follow up. I then have to follow up they then re open my request, FAIL TO READ the address I put on my request. They then send the delivery guy to my house, he gets rude and has an attitude with me because I am at work and not at home. Yet I am the one who is being billed for a card and service I don't receive??? What is going on FNB, catch a wake up and sort this out¡!!!!!!!
2 replies
37 months ago
NO INTERNET - ITS A MINUS 5 FROM ME
If I could give a -5 as a review I would. I have only been with you 2 months and I never have internet. You log support requests with no assistance. Someone needs to call me after 5 to sort this error out and arrange a credit for the days I never have connection as now I am using data due to no wifi. Should this not be resolved I will take this further
1 reply
39 months ago
ANNOYED - JUST CONFIRM THE AMOUNT
I'm getting highly frustrated with the support team! I keep asking what my pro-rata portion that is payable if I CANCEL and I get ignored. You keep trying to sell me a new line!!!!! #COOL-20230322-1163108
2 replies
43 months ago
PICK A NUMBER AND STAND IN LINE
Standard Bank this is my 3rd official complaint on Hello Peter and yet we are still no where? No one gives feedback, Gorden called and asked why we complained on standard bank again but we have received no Help? One minute my father is approved to take over the bond and next minute Rejoice is telling the lawyers something else??? What are you guys actually doing???? when and how can this be sorted out?
1 reply
43 months ago
Pay Back my Money
Good day. I'm extremely annoyed!!! Please note that I ordered a charger from your website on behalf of someone. You guys were quick to take my money but cannot send me a tracking number cause I don't have a profile. I now ordered the charger on my email address which has no link to the company so now I need to create a "profile" to receive a charger??? How pathetic. I want my money back!!!!
1 reply
43 months ago
GATVOL - STANDARD BANK S*U*C*K*S!!!!
So after complaining on Hello Peter and after false promises that my query will be sorted, I was allocated two very special staff members from Standard Bank to assist me with my query....Guess what? Just as useless!!! Thank you so much Mthembu, Rejoice RE & *****ba Wendy Tambuki for your great customer service. I rate you a Full -5 out of -5!!!!!!! Please note that due to my father being a Prestige Banker we have had no alternative but to quote his banking elsewhere due to your PATHETIC customer Service.
9 replies
44 months ago
Zero Communication - lack of service!
Good Day, please note that we have been trying to apply for a new bond on my dads own name due to my mom passing away! It has been an endless **** show. My dads personal Banker Bronwyn Michaels has been trying to assist us with little to no response from the [email protected]. Your lack of compassion is disturbing, we cannot mourn my mother peacefully cause we having to try and sort out this estate which goes unanswered. Can someone who knows how to answer emails and phone calls please jump on board and assist us? As we are now GATVOL! zero communication!!! App:7121705
3 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (11.764705882352942%)
1 Star
15 (88.23529411764706%)