MV
Mikateko V
Active since Apr 2015
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
C***** product contamination
Dear Sir/Madam, I am writing to formally lodge a grievance regarding a serious incident involving one of your products, Tropika 330ml pineapple-flavoured juice, which appears to have been contaminated and caused illness to my niece. On the day in question(27 April 2026), at approximately 12:00 PM, my mother purchased the Tropika juice from Pick n Pay Protea Glen Mall. My niece consumed the drink immediately after leaving the store. Within approximately five minutes of consumption, she began experiencing severe stomach cramps. Upon inspection, my mother discovered a thick white residue inside the beverage, which strongly suggested contamination. She immediately returned to the store to report the matter. The store management acknowledged that the product appeared compromised and indicated that the matter would be escalated to your company. However, during this time, my niece’s condition worsened significantly—she began experiencing severe cramping and frequent diarrhoea while still at the store. We were advised to take her to a doctor; however, we explained that we did not have the financial means to do so at that moment. Given that the illness occurred immediately after consuming your product, we believe the contamination to be the direct cause of her condition. The store contacted a C***** representative named Cecile for guidance, but we were informed that no immediate assistance could be provided. As a result, we remained at the store for approximately three hours without any meaningful support or intervention, despite the visible deterioration of the child’s condition. I am deeply concerned by both the apparent contamination of a consumable product and the lack of urgency in addressing a potentially serious health risk. This incident has been extremely traumatic for our family, particularly given that a child was involved and in visible distress. As a manufacturer of food and beverage products, C***** has a responsibility to ensure the safety and quality of its products, as well as to respond appropriately when consumer health is at risk. I therefore request the following: * A full investigation into the batch and quality control of the product in question * Feedback on how such contamination could have occurred * Immediate steps being taken to prevent similar incidents * Guidance on medical support or reimbur*****t related to this incident * A formal response addressing this matter as a priority We trust that C***** will treat this matter with the seriousness it deserves and provide a prompt and thorough response. Kind regards, Mikateko
1 reply
1 month ago
Traumatic Experience at Pick 'n Pay Protea Glen mall- Mr Makua and Mpho K(Poor Management).
Dear Sir/Madam, I am writing to formally lodge a grievance regarding a deeply concerning incident that occurred at your Pick'n Pay store located in Protea Glen Mall, under the management of Mr. Makua and Mpho K. On the day in question, at approximately 12:00 PM, my mother visited the store with my niece to purchase household essentials. Among the items purchased was a 330ml Tropika pineapple-flavoured juice, which my niece consumed immediately after leaving the store. Within approximately five minutes of consuming the drink, my niece began experiencing severe stomach cramps. Upon inspection, my mother discovered a thick white residue inside the beverage, indicating possible contamination. She immediately returned to the store to report the matter. Both Mr. Makua and Mpho K acknowledged that the product appeared contaminated and advised that the matter would be escalated to C*****. My mother was asked to complete and sign a form, and they suggested that we take my niece to a doctor. We explained that we did not have the financial means to seek medical attention, especially given that my niece had been perfectly healthy prior to consuming the drink. At this point, her condition had worsened significantly—she was experiencing severe cramping and frequent diarrhoea while still inside the store. We requested assistance from the store in helping us get medical care for the child, given the circumstances. However, both Mr. Makua and Mpho K stated that there was nothing they could do, citing company policy and concern for their jobs. Disturbingly, when we expressed concern about the potential severity of the situation and asked what would happen if the child were to die due to suspected food poisoning, Mpho K responded that it “would be better because we could get a postmortem.” This response was not only inappropriate but deeply insensitive and unacceptable. Mr. Makua then contacted a C***** representative named Cecile for guidance. However, we were informed that he too would not assist, stating that he would not risk his job and that there was nothing he could do. We remained at the store for approximately three hours without any meaningful assistance or resolution, despite the visible deterioration of the child’s condition. I am extremely appalled by the lack of urgency, empathy, and accountability shown by all parties involved. This experience has been traumatic for our family, and it is deeply concerning that the wellbeing of a child was treated with such disregard. Furthermore, we have not received any follow-up communication from the store since the incident. As a result of this experience, our family has lost trust in both Pick'n Pay and C***** products. We strongly believe that this matter requires urgent investigation and accountability. I request a formal response addressing: * The steps that will be taken to investigate this incident * Accountability for the conduct of the staff involved * Measures to prevent similar incidents in the future * Appropriate compensation or support given the circumstances I trust that this matter will be treated with the seriousness it deserves, and I look forward to your prompt response. Kind regards, Mikateko
1 reply
7 months ago
Satisfactory service
I would like to thank the Ikeja support team for the beautiful service rendered! After having an issue with my connectivity, your team really stepped in to ensure that the issue is resolved promptly. Thank you, IKEJA!
1 reply
15 months ago
Remove my name from credit bureau!!
I settled my unifi account on the 25th of January 2025. Still reflecting on the credit bureau report. Please look into this ASAP. Regards, Mikateko
1 reply
17 months ago
Not happy!
Dear Nimble, I have been calling you ever since the beginning of December. Please clear my name on the credit bureau for the Mpowa, Finchoice and Wonga accounts. I Spoke to Louis who tried to assist by advising that I send my credit report via your WhatsApp line: 087 240 6623 which I did , only for a chatbot to try and assist to no success. Faiza then took over by advising that she would attend to my query but that went dead silent. Rectify this please. Regards, Mikateko
1 reply
17 months ago
Not Happy
I have paid-up my MPOWA finance account via Nimble on the 20th December 2024. To date they have not sent me a paid-up letter. I Spoke to Loius from Nimble who confirmed that they have sent Mpowa Finance the paid-up report however they still show that I am owing. Please rectify this on credit bureau and send me my paid-up letter. Regards, Mikateko
0 replies
17 months ago
I want my REFUND!!!
Rain has just debited over R1500 from my account. I never agreed to this amount. The agreement was R400. I am shocked how they can do this at a time like this. I want my refund now, or I am making it up!!! The worst part of all you are unreachable, what sort of business are you though!!! I want my money back.
7 replies
22 months ago
Worst Service at Netcare Pholoso Surgical Ward 2.
Netcare Pholoso in Polokwane Surgical Ward 2 service has been quite disappointing. My mom has been in hospital in critical condition. She started feeling too much pain and the Catheter was making the issue worse. I went to report to the nurses. They took long to respond to the patient. My aunt has been trying to remain at the hospital to assist my mom as she is bedridden and the nurses are unable to attend to her on time. We observed this because we clicked on the emergency button for a good 20-30 mins no nurse pitched. To make matters worse my extremely sick mother is afraid to report all her concerns cause she is afraid to be mis-treated. Somebody better attend to this or we moving her to another hospital. and reporting the matter to NHC.
1 reply
23 months ago
Bad Service!
I have made a claim on the 30th June 2024. To date, no response only an sms which does not make sense when I call in I am given explanations that dont make sense. I want to know whats happening with my cash-out claim!!! Complaints tab on your website not even working.
3 replies
32 months ago
Worst service ever!!!!!!!
I am utterly disappointed and annoyed by the worst service I have ever received from Metropolitan regarding my mother's retirement annuity claim. My mother JT Mashava ID no:(6408280115089) logged a claim for her retirement annuity to be paid out with the Giyani branch on the 08th September 2023. After two full weeks of no response she than called the Giyani branch to follow-up. She was advised that her claim has been submitted to SARS so she needs to call SARS to follow-up on her claim(Just imagine!!). As if that was not enough, we than attempted to call your Contact Centre and spoke to Katlego who could not give us straight answers, spoke to Thulisa Ndevu who was very rude and could not assist and when we requested to speak to the manager she said she is the manager and than hung up on us. Today we spoke top Meshack Itumeleng , he was unable to assist as well. I am out of words as my mom's health is being affected by this nonsensical service. Somebody better attend to us ASAP or we taking this matter to the OMBUDS man!!!!!
1 reply
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1 Star
9 (81.81818181818181%)