Mpowa Finance
Verified Business
|1.9|80 Reviews (last 12 months)|Responds in 72h 52m
Mpowa Finance
Verified Business
|1.9
80 Reviews (last 12 months)
Responds in 72h 52m
Scores reflect the Overall AI Score for each category
Mpowa Finance
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Mpowa Finance shows a sharply polarised experience. A minority of customers praise quick, efficient loan disbursement, but the majority describe severe failures in communication, payment accuracy, and post-settlement processes. Customers repeatedly cite ignored emails, dropped calls, debit orders processed without funds being paid out, and credit profiles not updated after settlement, raising serious trust and compliance concerns.
Replied to 7% of negative reviews
Reply time on negative reviews: 54h 41m
TrustIndex
2.8
Ranking
#25
in Loans & Credit
Reply Time
72h 52m
NPS Score
-52
Recommended: Unlikely
Replied to 7% of negative reviews
Reply time on negative reviews: 54h 41m
Sep '25 - Aug '26
Based on recent customer reviews, Mpowa Finance shows a sharply polarised experience. A minority of customers praise quick, efficient loan disbursement, but the majority describe severe failures in communication, payment accuracy, and post-settlement processes. Customers repeatedly cite ignored emails, dropped calls, debit orders processed without funds being paid out, and credit profiles not updated after settlement, raising serious trust and compliance concerns.
The most common complaint about Mpowa Finance, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (1.3) is the most damaging theme. Customers describe unanswered phones, dropped calls, and emails ignored for days or weeks. Escalations stall and consultants like Kulani and Onkgopotse are named for going silent after promising refunds or feedback.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2024
Absolutely terrible customer service. I have sent multiple emails requesting that my account be updated to settled and closed and to send my paid up letter. I urgently need my paid up letter and this to be updated as settled with the relevant credit bureaus before the credit score update in June. They hang up when I call.
1 reviews | Active since Jul 2024
Absolutely terrible customer service. I have sent multiple emails requesting that my account be updated to settled and closed and to send my paid up letter. I urgently need my paid up letter and this to be updated as settled with the relevant credit bureaus before the credit score update in June. They hang up when I call.
1 reviews | Active since Nov 2021
It's a hassle get hold of the company. My account is being paid every month. They handed my account to 2 debt collectors. No payments was allocated to my account. I nned to get a paid up letter. Delberg debt collectors has been busy with them for over a month and I'm not receiving any feedback on my aacount. All lines work when they have to call you for payments. But answer when you update.
1 reviews | Active since Nov 2021
It's a hassle get hold of the company. My account is being paid every month. They handed my account to 2 debt collectors. No payments was allocated to my account. I nned to get a paid up letter. Delberg debt collectors has been busy with them for over a month and I'm not receiving any feedback on my aacount. All lines work when they have to call you for payments. But answer when you update.
1 reviews | Active since Oct 2018
I have sent multiple emails to this company with no response since early today, They are the best butI am disappoinyed today
1 reviews | Active since Oct 2018
I have sent multiple emails to this company with no response since early today, They are the best butI am disappoinyed today
1 reviews | Active since May 2015
I submitted a loan application on 26 April, and as of today, 4 May, I have not received any feedback. Each time I check the app, it still shows the message: “Thank you for submitting your information. We are busy processing your application.” I have attempted to call multiple times, but the calls are disconnected. I have also sent emails and have not received any response. This level of service is extremely disappointing. At this point, I am also unable to cancel the application, which adds to my frustration. I would appreciate urgent assistance in resolving this matter.
1 reviews | Active since May 2015
I submitted a loan application on 26 April, and as of today, 4 May, I have not received any feedback. Each time I check the app, it still shows the message: “Thank you for submitting your information. We are busy processing your application.” I have attempted to call multiple times, but the calls are disconnected. I have also sent emails and have not received any response. This level of service is extremely disappointing. At this point, I am also unable to cancel the application, which adds to my frustration. I would appreciate urgent assistance in resolving this matter.
1 reviews | Active since Apr 2015
My husband signed a contract on 28 April no money as yet profile say have been submitted we are borrowing every month by them now try to phone noone answers email no answers like we talk to a robort after all we always oay but every month they lie and sayyou can apply for more then they lower the amount every month started on R3000 now only R1100
1 reviews | Active since Apr 2015
My husband signed a contract on 28 April no money as yet profile say have been submitted we are borrowing every month by them now try to phone noone answers email no answers like we talk to a robort after all we always oay but every month they lie and sayyou can apply for more then they lower the amount every month started on R3000 now only R1100
1 reviews | Active since Apr 2026
I app**** for a loan which was approved was paid out app**** for a second loan which I did my debit order and which was approved I'm yet to receive my money it's been more done 36 hours tried calling the customer service no one answers the hang up send them hundreds of emails no one answers that was keep on sending emails until I get my money and I'm just reviewing other people reviews I see your a famous at no answering clients is this where the **** start Do not use this company I repeat do not use this company you will regret it poor customer service for everything I won't stop sending emails each day I will send 100 of emails until I get a response stupid company
1 reviews | Active since Apr 2026
I app**** for a loan which was approved was paid out app**** for a second loan which I did my debit order and which was approved I'm yet to receive my money it's been more done 36 hours tried calling the customer service no one answers the hang up send them hundreds of emails no one answers that was keep on sending emails until I get my money and I'm just reviewing other people reviews I see your a famous at no answering clients is this where the **** start Do not use this company I repeat do not use this company you will regret it poor customer service for everything I won't stop sending emails each day I will send 100 of emails until I get a response stupid company
1 reviews | Active since Oct 2024
Made a manual payment and they still debited sent over 4 emails and have been calling hour to hour but with no assistance no one is taking calls. I want my refund
1 reviews | Active since Oct 2024
Made a manual payment and they still debited sent over 4 emails and have been calling hour to hour but with no assistance no one is taking calls. I want my refund
Mpowa Finance scores 1.5 out of 5 on Hellopeter's AI analysis of service quality in Loans & Credit, compared to the Loans & Credit industry average of 2.2. Their strongest theme is Loan Application (1.7); their weakest is Communication (1.2). The top AI-rated Loans & Credit business on Hellopeter is Gold Capital (4.8). How is the AI Score calculated? →
Mpowa Finance has a TrustIndex of 2.8 out of 10 on Hellopeter, based on 80 reviews in the last 12 months. They reply to 7% of negative reviews, typically within 54 hours 41 min. Hellopeter has tracked Mpowa Finance across 723 total reviews. How is the TrustIndex calculated? →