SI
singh I
Active since Apr 2015
37
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Reviews
37 reviews12 months ago
Review of the Maharani Hotel – A Disappointing and Distressing Experience
I stayed at the Maharani Hotel during Easter this year while attending the Chariot Festival, expecting comfort and convenience due to its prime location. Unfortunately, my experience was nothing short of distressing, and I would never return to this hotel. From the moment I checked in, the service was subpar. However, the situation escalated into a serious safety and accountability concern. Water from the bathroom leaked into the main foyer of the room, pooling in front of the entrance door. As I attempted to open the door, I slipped and fell violently, hitting my head against the wall and injuring my foot. We immediately called reception and were informed that the manager would attend to the matter. I waited in bed with a headache and foot pain, but no assistance was provided. I missed breakfast due to the incident and only managed to get a coffee before the banquet closed — yet no consideration or concession was made despite my clear distress. Hoping for basic compassion, I went downstairs to request a Transact patch or any form of medical aid. Shockingly, I was refused any assistance and told that if I needed help, I should go to Addington Hospital. This response was cold and unacceptable, especially considering the injury occurred due to hotel negligence. I declined to go to a public hospital due to concerns over waiting times and the quality of care. My husband had to go to a local pharmacy to purchase pain medication and patches for me. Before checking out, I requested to view and sign the incident report. I was denied access and told by management that it was against company policy. To add insult to injury, I was told that the report stated I had slipped in the bathroom due to my own negligence in not using the anti-slip mat — which is entirely false. I corrected the manager, insisting the incident occurred in the foyer, not the bathroom. Another manager claimed the report did reflect the correct location, but when we followed up after leaving, the story had changed again. We were told the fall was my fault and occurred in the bathroom. The entire situation left me feeling humiliated and gaslighted. Rather than being treated with care and concern, I was made to feel like a ****. I spent a significant amount of money expecting a safe and pleasant stay, but the dishonesty and poor handling from staff — all the way up to management — turned this into one of the worst hotel experiences of my life. I would strongly caution anyone considering a stay at the Maharani Hotel. Their lack of transparency, medical support, and basic human decency is unacceptable.
0 replies
18 months ago
Report on Billing Issues and Unjust Charges at Kembirch Medical Center
This report outlines the ongoing issues and concerns related to the billing practices and charges experienced at Kembirch Medical Center over the past year. Despite the relatively small amount involved, the principle and manner of these charges have raised significant concerns about the center's business practices. For over a year, I have been repeatedly contacted by Kembirch Medical Center regarding a small outstanding payment. While the amount in question is minor, the persistent and aggressive nature of these communications is troubling and unprofessional. During my visits to the doctor's consultation room, I have been charged for basic medical supplies such as linen savers, gloves, and cotton wool. Historically, I have never been required to pay for these items during a consultation. This raises the question of whether patients are now expected to bring these supplies themselves for future appointments. I was charged an exorbitant amount for a blood test, which I was assured would be covered within my medical aid benefits. This discrepancy between the promised coverage and the actual charge is both unexpected and unacceptable. Such miscommunication or misrepresentation of costs is a serious issue that needs to be addressed. I was billed for a repeat prescription that I never received. Despite being promised this service, it was not provided, yet I was still charged. This is not only misleading but also constitutes an unjust financial burden on the patient.
0 replies
18 months ago
1Life Reward Program Issues
This report details the issues and challenges faced with the 1Life Reward Program. Despite making regular monthly payments for this loyalty program, I have been unable to access any of the promised benefits. Additionally, attempts to resolve these issues through customer service have been met with unprofessional behavior and ineffective responses. Despite consistent monthly payments for the 1Life Reward Program, I have been unable to access any of the benefits promised by the program. This inaccessibility undermines the value and purpose of the loyalty program, causing frustration and dissatisfaction. When attempting to resolve these issues by contacting customer service, I have encountered rude and dismissive behavior. Customer service representatives have acted as if I am attempting to de***** them, rather than providing the assistance and support that should be expected from a loyalty program. Ineffective Turnaround Time Customer service representatives have stated that there is a 48 working hour turnaround time for resolving issues. However, this timeframe effectively translates to 7 days. Despite this, there has been no follow-up, and no resolution has been provided within this period or even after extended periods. Lack of Response to Emails In addition to the ineffective phone support, there has been a complete lack of response to emails sent to 1Life Reward Program’s support team. This lack of communication further exacerbates the frustration and indicates a serious deficiency in customer support. Conclusion and Recommendations The issues highlighted in this report suggest significant problems with the 1Life Reward Program's customer service and benefit accessibility. To address these concerns, the following actions are recommended: Review and Improve Customer Service Training: Customer service representatives should be trained to handle inquiries professionally and respectfully, ensuring they provide helpful and courteous support to all customers. Enhance Benefit Accessibility: The process for accessing the program benefits should be reviewed and streamlined to ensure that paying members can easily and promptly access what they are entitled to. Clarify and Honor Turnaround Times: Clearly communicate realistic turnaround times for issue resolution and ensure that these timelines are adhered to. Follow-ups should be conducted to ensure customer issues are resolved within the promised timeframe. Improve Communication Channels: Ensure that all customer communication channels, including email, are responsive. Implement a system to track and respond to all inquiries and complaints in a timely manner.
1 reply
20 months ago
Formal Complaint Regarding Unauthorized Netstar Contract and Unresolved Billing Issues
Subject: Formal Complaint Regarding Unauthorized Netstar Contract and Unresolved Billing Issues Dear Sir/Madam, I am writing to formally lodge a complaint regarding the unauthorized Netstar contract and the subsequent billing issues I have encountered. I purchased my Peugeot vehicle from CMH Umhlanga and was, unfortunately, made to sign documents that bound me to a Netstar contract under misleading circumstances. Before finalizing the purchase, I had extensive discussions with the car salesperson and the manager about my financial situation and the need to carefully manage my budget with the new car payments. Despite this, I was presented with digital documents to sign, which I assumed were solely related to the vehicle purchase. At no point was it made clear to me that I was also committing to a Netstar contract. Following this, I was harassed by a Netstar agent insisting on the immediate installation of their system, despite my clear communication that I was awaiting the first car payment to assess my affordability. This high-pressure approach was unprofessional and distressing. Upon consulting with my insurers, I was advised to opt for the Netstar Go at R69, which offered comparable benefits at a reduced rate. Unfortunately, the Netstar Go never worked, and to my shock, I discovered that I was being charged R249 instead of the agreed R99. I promptly informed Netstar that I had not consented to this contract and demanded a cessation of unauthorized deductions from my account. It was then revealed that the contract was part of the digital forms I had signed unknowingly. From the outset, I expressed my concerns to both Netstar and CMH Umhlanga, indicating that their handling of the matter was underhanded. However, my concerns were ignored, and communication was refused. Despite assurances of a 30-day cancellation policy, I continue to be debited and have now been handed over to LG and Associates, who are threatening legal action and demanding R900. This situation has caused me significant stress and financial strain. I request the following actions to resolve this matter: Immediate cancellation of the Netstar contract. Refund of all unauthorized deductions made from my account. Written confirmation that no further action will be taken by LG and Associates regarding this matter. A thorough investigation into the sales practices at CMH Umhlanga to prevent future occurrences of such misleading actions. I expect a prompt and satisfactory resolution to this matter. If I do not receive a response within 14 days, I will have no option but to escalate this complaint to the relevant consumer protection authorities and seek legal advice. Thank you for your immediate attention to this matter.
4 replies
20 months ago
DONT SIGN DIGITAL FORMs
Subject: Formal Complaint Regarding Unauthorized Netstar Contract and Unresolved Billing Issues Dear Sir/Madam, I am writing to formally lodge a complaint regarding the unauthorized Netstar contract and the subsequent billing issues I have encountered. I purchased my Peugeot vehicle from CMH Umhlanga and was, unfortunately, made to sign documents that bound me to a Netstar contract under misleading circumstances. Before finalizing the purchase, I had extensive discussions with the car salesperson and the manager about my financial situation and the need to carefully manage my budget with the new car payments. Despite this, I was presented with digital documents to sign, which I assumed were solely related to the vehicle purchase. At no point was it made clear to me that I was also committing to a Netstar contract. Following this, I was harassed by a Netstar agent insisting on the immediate installation of their system, despite my clear communication that I was awaiting the first car payment to assess my affordability. This high-pressure approach was unprofessional and distressing. Upon consulting with my insurers, I was advised to opt for the Netstar Go at R69, which offered comparable benefits at a reduced rate. Unfortunately, the Netstar Go never worked, and to my shock, I discovered that I was being charged R249 instead of the agreed R99. I promptly informed Netstar that I had not consented to this contract and demanded a cessation of unauthorized deductions from my account. It was then revealed that the contract was part of the digital forms I had signed unknowingly. From the outset, I expressed my concerns to both Netstar and CMH Umhlanga, indicating that their handling of the matter was underhanded. However, my concerns were ignored, and communication was refused. Despite assurances of a 30-day cancellation policy, I continue to be debited and have now been handed over to LG and Associates, who are threatening legal action and demanding R900. This situation has caused me significant stress and financial strain. I request the following actions to resolve this matter: Immediate cancellation of the Netstar contract. Refund of all unauthorized deductions made from my account. Written confirmation that no further action will be taken by LG and Associates regarding this matter. A thorough investigation into the sales practices at CMH Umhlanga to prevent future occurrences of such misleading actions. I expect a prompt and satisfactory resolution to this matter. If I do not receive a response within 14 days, I will have no option but to escalate this complaint to the relevant consumer protection authorities and seek legal advice. Thank you for your immediate attention to this matter.
0 replies
25 months ago
Heartfelt Gratitude for Exceptional Service at Coastlands Umhlanga
I Wish for more stars Subject: Heartfelt Gratitude for Exceptional Service at Coastlands Umhlanga I would like to express my deepest gratitude and admiration for the exceptional service provided by your hotel and banqueting staff during the recent Avoca Secondary School Matric dance. It is with great pleasure that I extend my sincerest compliments to your team for their outstanding contribution, particularly to Mary, Zintle, Pumi, Dennis, and Tinesh Singh, whose dedication and professionalism went above and beyond the call of duty. From the moment we stepped into Coastlands Umhlanga, we were enveloped in an atmosphere of warmth and hospitality, setting the perfect tone for the evening ahead. Mary's meticulous attention to detail ensured that every aspect of the event was thoughtfully planned and flawlessly executed. Zintle's unwavering commitment was truly remarkable. Her friendly disposition and proactive approach to addressing any concerns. It was evident that she genuinely cared about the success of the evening and went above and beyond to exceed our expectations. As the night banqueting manager, Pumi's leadership was instrumental in orchestrating the smooth operation of the event. His professionalism and expertise shone through as she expertly navigated the complexities of managing the event. Her dedication to ensuring that every detail was attended to ensured that the evening unfolded seamlessly, leaving a lasting impression on all who attended. Dennis's exceptional service and unwavering dedication throughout the morning were truly appreciated. His proactive approach to problem-solving and calming presence helped to ensure that any issues were swiftly resolved, allowing the event to proceed without a hitch. I would like to extend my sincerest thanks to the entire team at Coastlands Umhlanga for their outstanding service and commitment to excellence. It is because of individuals like Mary, Zintle, Pumi, Dennis, and Tinesh Singh that our event was a resounding success, and I cannot thank them enough for their hard work and dedication. Please convey my appreciation to the entire team for their exceptional service, and rest assured that I will not hesitate to recommend Coastlands Umhlanga to friends, family, and colleagues in the future. Ishara Singh
0 replies
26 months ago
Social Responsibility
RISING SUN Subject: Corporate Responsibility Neglect in Supporting Local Schools Dear Editor, I pen this letter with a heavy heart, expressing my profound disappointment with the lack of compassion exhibited by some corporate entities in KwaZulu-Natal (KZN) towards the schools within the communities they serve. It is disheartening to witness the emphasis placed on superficial community service initiatives over tangible support for essential educational needs. As an educator deeply invested in the welfare of our students, I have tirelessly advocated for assistance from major retail corporations to address a critical issue: nutrition among our learners. Many of our students hail from average-income households, struggling to afford even the most basic of necessities. Among them are matriculants who begin their day as early as 6 am and conclude it at 4 pm, devoting themselves to their studies with unwavering dedication. Recognizing the significance of a nutritious breakfast in facilitating learning and academic success, I proposed the establishment of a breakfast club at our school. The primary goal was to implement a comprehensive nutrition program, particularly tailored to support matriculants who endure long hours on campus. A simple provision of a ****in and a hot drink could alleviate hunger pangs and fuel their minds for a day of learning. However, my appeals to certain corporate entities, including Woolworths, have been met with disappointing responses. Rather than prioritizing the fundamental needs of our students, their outreach contributions lean towards initiatives that offer minimal substantive impact. It is disheartening to witness resources allocated towards endeavors such as bringing in designers, while the basic nutritional needs of our learners remain unaddressed. Yet, amidst this disappointment, I am compelled to extend my heartfelt gratitude to those who have demonstrated unwavering support for our school community. Hats off to SPAR Kwa Mashu and Soroptimist International, who have consistently stepped up to assist us at every turn. From providing menstrual care packs to organizing personal collections to purchase water during the three weeks our school was without access to water, their compassion and generosity have made a tangible difference in the lives of our students and staff. Corporate social responsibility should extend beyond token gestures that merely tick the boxes of community engagement. It should reflect a genuine commitment to uplift the communities in which these corporations operate. Our schools are the backbone of our society, and investing in the education and well-being of our students is an investment in the future of our nation. I urge corporate entities in KZN to reassess their priorities and redirect their resources towards initiatives that make a meaningful difference in the lives of our learners. The success of our students should not be compromised by the neglect of their basic needs. Let us join hands to ensure that every child has the opportunity to thrive and reach their full potential. Yours sincerely, I Singh
0 replies
26 months ago
Bad burgers
I have used Stèers Complaints for the poor quality of their Burgers. I was told that the store will contact me. I still waiting
0 replies
26 months ago
Sunrose
Subject: Complaint Regarding Unprofessional Business Conduct, Violation of CPA Act, and Contradictory Return Policy Dear Sunrose Online Customer Service, I am writing to express my deep disappointment and frustration with the unprofessional manner in which your store has conducted business, as well as the violation of the Consumer Protection Act (CPA) during my recent transaction with your establishment. Additionally, I would like to highlight the contradictory nature of your return policy as stated on your website. On [date], I made a significant purchase from your store—a commercial popcorn machine intended for use in fundraising efforts for my school. The funds for this purchase were diligently accumulated over several months, highlighting the importance of this investment to our educational institution. However, upon receiving the machine and bringing it to the school, it became immediately apparent that it was the wrong size for our needs. I promptly contacted your store to request a refund so that I could procure the correct, larger machine. To my dismay, I was informed by Fayaz, the salesperson, that a refund was against store policy. Fayaz further explained that because I had physically seen the machine before making the purchase, I was ineligible for a refund. This assertion is not only unfounded but also constitutes a violation of the CPA Act in South Africa, which is designed to protect consumers from deceptive and exploitative business practices. Moreover, it is important to note that your website explicitly states a 7-day return policy for items purchased. This policy directly contradicts the information provided by your salesperson and adds further confusion and frustration to the situation. According to the CPA Act, consumers have the right to return goods and receive a refund if those goods do not meet the quality or specifications agreed upon at the time of purchase. In this case, the popcorn machine does not meet the required size for our fundraising needs, rendering the denial of a refund a clear violation of consumer rights under the CPA Act. I urge you to rectify this situation immediately by issuing a full refund for the purchase of the incorrect popcorn machine, in accordance with both your stated return policy and the provisions of the CPA Act. Failure to do so would not only further tarnish the reputation of your store but also compel me to pursue legal action to ensure that my rights as a consumer are upheld. I expect a prompt response and resolution to this matter. Sincerely, Ish
0 replies
26 months ago
Poor service experience
Report on Poor Service Received from Netstar This report outlines the poor service experience encountered by the undersigned individual with Netstar. Despite not signing a contract or authorizing a debit order, promises made regarding a lifestyle package were not fulfilled. Additionally, attempts to resolve issues through phone calls resulted in calls being abruptly cut off. 1. Unauthorized Charges: The undersigned did not sign a contract or authorize any debit orders with Netstar. However, unauthorized charges were observed, indicating a breach of trust and financial integrity. Unfulfilled Promise A lifestyle package was promised as part of the service agreement, yet it failed to materialize. This not only constitutes a failure to deliver on commitments but also reflects poorly on the company's reliability and credibility. Communication Challenges:Attempts to address these issues through phone calls were met with frustration as calls were frequently cut off, preventing effective communication and resolution. Impact Financial Burden: Unauthorized charges pose a financial burden to the undersigned, leading to unnecessary expenses and potential financial strain. Disappointment:The failure to deliver on promised services and the lack of effective communication have resulted in disappointment and dissatisfaction with Netstar's services. Recommendation Refund and Cancellation:Immediate refund of unauthorized charges and cancellation of any associated services should be initiated to rectify the financial impact on the undersigned. Improved Communication Channels: Netstar should establish reliable communication channels to ensure customers can address issues effectively without experiencing call disruptions. Fulfillment of Promises: Efforts should be made to fulfill promises made to customers, such as providing the promised lifestyle package, to restore trust and satisfaction. The poor service experience encountered by the undersigned with Netstar, including unauthorized charges, unfulfilled promises, and communication challenges, highlights significant areas for improvement within the company's operations and customer service practices. Immediate actions are necessary to address these issues and restore confidence among customers.
2 replies
Review Distribution
5 Star
3 (8.108108108108109%)
4 Star
0 (0%)
3 Star
1 (2.7027027027027026%)
2 Star
4 (10.81081081081081%)
1 Star
29 (78.37837837837837%)