Sunrose Online (PTY) Ltd
Claimed Business
|1|11 Reviews (last 12 months)|This business does not respond to reviews
Sunrose Online (PTY) Ltd
Claimed Business
|1
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Sunrose Online (PTY) Ltd is facing significant dissatisfaction across its customer base. Customers consistently mention difficulties securing refunds after paying for equipment such as cold rooms, slush machines, ice machines, and inverters. A recurring theme is unresponsive communication, with buyers describing ignored calls, blocked WhatsApp messages, and unreachable management. Shoppers also raise concerns about faulty or undelivered stock, perceived breaches of the Consumer Protection Act, and unprofessional conduct from certain branch staff. One customer noted a positive interaction with a Durban representative who handled matters professionally.
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Review Distribution
1|11 Reviews
Jul '25 - Jun '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 20:37
Poor service
Hi Can you please assist on this matter ,i was promised for a freezer room to be installed till today they haven’t and refusing to pay my money they keep making empty promises Sent from my iPhone Begin forwarded message: From: Malusi Mbhele <[email protected]> Date: 18 March 2026 I am writing to lodge a formal complaint regarding my recent experience with your Johannesburg branch, specifically with salesmen Shaheed and Obre, and manager Lorenzo. On 2/03/2026 I paid R106,000 for a cold room and freezer room. Shortly after, due to unforeseen circumstances (a car accident), I requested to cancel the cold room order. Despite my right to cancel, Shaheed and Lorenzo refused and treated me rudely. Lorenzo even insulted me over the phone, using profanity, and later blocked my calls and WhatsApp messages. I then drove to Durban and spoke with Zahire, who handled the matter professionally and ethically. We agreed that R30,000 would be refunded and R15,000 would remain as store credit. Zahire’s intervention was the only positive part of this experience. However, despite repeated follow-ups, I have not received my refund. Calls are ignored, promises of video proof of the freezer room were not honored, and communication remains unprofessional. This behavior is unacceptable for a company that claims to serve customers with integrity. I demand immediate resolution of my refund and an apology for the misconduct of your Johannesburg staff. If this matter is not resolved promptly, I will continue to escalate it publicly, including on HelloPeter, to warn other customers about the ********* practices I experienced. Sincerely, Malusi Sent from my iPhone
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Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 20:37
Poor service
Hi Can you please assist on this matter ,i was promised for a freezer room to be installed till today they haven’t and refusing to pay my money they keep making empty promises Sent from my iPhone Begin forwarded message: From: Malusi Mbhele <[email protected]> Date: 18 March 2026 I am writing to lodge a formal complaint regarding my recent experience with your Johannesburg branch, specifically with salesmen Shaheed and Obre, and manager Lorenzo. On 2/03/2026 I paid R106,000 for a cold room and freezer room. Shortly after, due to unforeseen circumstances (a car accident), I requested to cancel the cold room order. Despite my right to cancel, Shaheed and Lorenzo refused and treated me rudely. Lorenzo even insulted me over the phone, using profanity, and later blocked my calls and WhatsApp messages. I then drove to Durban and spoke with Zahire, who handled the matter professionally and ethically. We agreed that R30,000 would be refunded and R15,000 would remain as store credit. Zahire’s intervention was the only positive part of this experience. However, despite repeated follow-ups, I have not received my refund. Calls are ignored, promises of video proof of the freezer room were not honored, and communication remains unprofessional. This behavior is unacceptable for a company that claims to serve customers with integrity. I demand immediate resolution of my refund and an apology for the misconduct of your Johannesburg staff. If this matter is not resolved promptly, I will continue to escalate it publicly, including on HelloPeter, to warn other customers about the ********* practices I experienced. Sincerely, Malusi Sent from my iPhone
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 15:26
Faulty Machine, No Refund, Five Months of Frustration
We purchased a slush machine from Sunrose on 23 September 2025. It was unboxed brand new at our client’s premises and did not work. We returned it the following week and were told we had broken it. To avoid delays, we paid for the repair. After more than a month, it was returned — still not working. It was sent back again, and now, five months later (23 February 2026), the machine is still in their possession along with our R18,000. We cannot get hold of the manager, Lorenzo, have been given invalid email addresses, and despite requesting a refund, we are told they cannot confirm receipt. The machine has never worked once. This is unacceptable and appears to be in contravention of the Consumer Protection Act. We will be taking this further.
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 15:26
Faulty Machine, No Refund, Five Months of Frustration
We purchased a slush machine from Sunrose on 23 September 2025. It was unboxed brand new at our client’s premises and did not work. We returned it the following week and were told we had broken it. To avoid delays, we paid for the repair. After more than a month, it was returned — still not working. It was sent back again, and now, five months later (23 February 2026), the machine is still in their possession along with our R18,000. We cannot get hold of the manager, Lorenzo, have been given invalid email addresses, and despite requesting a refund, we are told they cannot confirm receipt. The machine has never worked once. This is unacceptable and appears to be in contravention of the Consumer Protection Act. We will be taking this further.
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Anonymous
1 reviews | Active since Jan 2020
22 Feb 2026, 06:50
WARNING....
DON'T BUY from them, you will lose your Money. No Refunds/no exchange/ no returns - even if not working!!!! They dont give a s....t about customer service - once they have your money. CPA obviously does not apply to them and they are getting away with it.
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Anonymous
1 reviews | Active since Jan 2020
22 Feb 2026, 06:50
WARNING....
DON'T BUY from them, you will lose your Money. No Refunds/no exchange/ no returns - even if not working!!!! They dont give a s....t about customer service - once they have your money. CPA obviously does not apply to them and they are getting away with it.
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Anonymous
1 reviews | Active since Jan 2020
19 Nov 2025, 07:42
Sunrose Online - Worst possible service
I purchased over R30000 worth of equipment from them in early October. I drove to their premises in order to choose my products, paid for it, load it in my car and leave with it. They did not have 1 candy floss machine in stock as well as 1 dome I purchased from them which was supposedly to come from Pretoria. They still wantede to pay for the courier fee on top of everything else as well and I refused. I told them that I will not pay for a courier fee as I have just spent over R30000 in their store and they did not have the stock on hand and that they can courier it to my door at their cost. At the end of the day, I still had to collect my other candy floss machine from them myself and they still did not have the dome in stock, claiming they will send it via courier. On the 28th of October I was told after enquiring again, that the courier is collecting today, and I will be receiving it the next day. To this day, nothing received as yet. They don't take my calls, do not respond to what's apps. This morning I asked them to give me a refund as they still have not delivetas promised. They told me they won't as the dome is in store. I am no longer interested in the dome with such poor service delivery and will not be dealing with this company again, except if there is something wrong with their products still under guarantee. This is the worst service I have ever received in my life. One expects to build a good business relationship with a company and then this is the type of service you get. Unhappy customer. Riana Harmse Heria Health 0728958156
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Anonymous
1 reviews | Active since Jan 2020
19 Nov 2025, 07:42
Sunrose Online - Worst possible service
I purchased over R30000 worth of equipment from them in early October. I drove to their premises in order to choose my products, paid for it, load it in my car and leave with it. They did not have 1 candy floss machine in stock as well as 1 dome I purchased from them which was supposedly to come from Pretoria. They still wantede to pay for the courier fee on top of everything else as well and I refused. I told them that I will not pay for a courier fee as I have just spent over R30000 in their store and they did not have the stock on hand and that they can courier it to my door at their cost. At the end of the day, I still had to collect my other candy floss machine from them myself and they still did not have the dome in stock, claiming they will send it via courier. On the 28th of October I was told after enquiring again, that the courier is collecting today, and I will be receiving it the next day. To this day, nothing received as yet. They don't take my calls, do not respond to what's apps. This morning I asked them to give me a refund as they still have not delivetas promised. They told me they won't as the dome is in store. I am no longer interested in the dome with such poor service delivery and will not be dealing with this company again, except if there is something wrong with their products still under guarantee. This is the worst service I have ever received in my life. One expects to build a good business relationship with a company and then this is the type of service you get. Unhappy customer. Riana Harmse Heria Health 0728958156
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Anonymous
1 reviews | Active since Jan 2020
11 Oct 2025, 08:00
WORST OF THE WORST
WARNING TO ALL. I am totally disgusted in them and wish I could give them a minus 5 star review. This is the worst company I have ever dealt with in my entire life. Stay away from them. Bought cold room panels and accessories from them for a lot of money. At first the salesman was eagerly helping and following up with me. They wanted a full payment that was done before supplying. On receiving the products, all this changed. The goods was poor quality, second hand, damaged and some missing. When querying and complaining to them, they had lots of excuses, the salesman (Fayaz) was no longer available and you can't get hold of any management. They don't come back to you, take any blame, has no public relations and ghosts you. They lack accountability and are pathetic at customer service. It's unacceptable for a business to treat new or any customers this way. They take your money and disappear. They deserve what's coming to them.
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Anonymous
1 reviews | Active since Jan 2020
11 Oct 2025, 08:00
WORST OF THE WORST
WARNING TO ALL. I am totally disgusted in them and wish I could give them a minus 5 star review. This is the worst company I have ever dealt with in my entire life. Stay away from them. Bought cold room panels and accessories from them for a lot of money. At first the salesman was eagerly helping and following up with me. They wanted a full payment that was done before supplying. On receiving the products, all this changed. The goods was poor quality, second hand, damaged and some missing. When querying and complaining to them, they had lots of excuses, the salesman (Fayaz) was no longer available and you can't get hold of any management. They don't come back to you, take any blame, has no public relations and ghosts you. They lack accountability and are pathetic at customer service. It's unacceptable for a business to treat new or any customers this way. They take your money and disappear. They deserve what's coming to them.
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Anonymous
1 reviews | Active since Jan 2020
28 Sept 2025, 05:05
HUGE ****** !!!!!!!
THESE GUYS ARE THE WORST COMPANY TO DO BUSINESS WITH THEY TOOK MY MONEY AND PROMISE ME GOOD SERVICE , WE ARE CURRENTLY BOOK TO BE IN COURT WITH THEM BECAUSE THEY DO NOT WANT TO RETURN MY MONEY !!!!!!! SUNROSE THE COMPANY SHOULD BE SHUT DOWN .
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Anonymous
1 reviews | Active since Jan 2020
28 Sept 2025, 05:05
HUGE ****** !!!!!!!
THESE GUYS ARE THE WORST COMPANY TO DO BUSINESS WITH THEY TOOK MY MONEY AND PROMISE ME GOOD SERVICE , WE ARE CURRENTLY BOOK TO BE IN COURT WITH THEM BECAUSE THEY DO NOT WANT TO RETURN MY MONEY !!!!!!! SUNROSE THE COMPANY SHOULD BE SHUT DOWN .
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Anonymous
1 reviews | Active since Jan 2020
2 Sept 2025, 10:27
PATHETIC SERVICE - THEY JUST WANT YOUR MONEY
DO NOT USE THIS COMPANY - After requesting a refund for a machine that was incorrectly ordered from their side they ignored my calls, messages and emails. I was refused a full refund and was told a 20% handling fee would be deducted - which they have done. The lack of accountability and pathetic customer service was extremely frustrating. It's unacceptable for a business to treat customers this way especially when you fail to deliver on your premises. They hide away from your calls and have the damn audacity to answer your call and hang up on you, this is been done by managers. I WILL NOT RECOMMEND THIS COMPANY TO ANYONE
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Anonymous
1 reviews | Active since Jan 2020
2 Sept 2025, 10:27
PATHETIC SERVICE - THEY JUST WANT YOUR MONEY
DO NOT USE THIS COMPANY - After requesting a refund for a machine that was incorrectly ordered from their side they ignored my calls, messages and emails. I was refused a full refund and was told a 20% handling fee would be deducted - which they have done. The lack of accountability and pathetic customer service was extremely frustrating. It's unacceptable for a business to treat customers this way especially when you fail to deliver on your premises. They hide away from your calls and have the damn audacity to answer your call and hang up on you, this is been done by managers. I WILL NOT RECOMMEND THIS COMPANY TO ANYONE
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