North Motor Group
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
North Motor Group
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
0TrustIndex
0
Review Distribution
1|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 13:30
Most Pathetic Motor Group
Most pathetic dealership in SA. Bought a new double cab vehicle from this dealership just to find that the acessories fitted was done substandard. The bakkie started acting up within the first 700kms, the first response I got from them was it's not my problem. Its been almost two months now and I don't have my vehicle as it was suppossed to be replaced after intervention from the CEO of the manufaturing company! The replacement was yet again messed up by New Vaal's unprofessional fittment team. This company have no comitment to what they are selling or customer care, they don't even know the specs on what they are selling.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 13:30
Most Pathetic Motor Group
Most pathetic dealership in SA. Bought a new double cab vehicle from this dealership just to find that the acessories fitted was done substandard. The bakkie started acting up within the first 700kms, the first response I got from them was it's not my problem. Its been almost two months now and I don't have my vehicle as it was suppossed to be replaced after intervention from the CEO of the manufaturing company! The replacement was yet again messed up by New Vaal's unprofessional fittment team. This company have no comitment to what they are selling or customer care, they don't even know the specs on what they are selling.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Oct 2024, 14:43
DONT SIGN DIGITAL FORMs
Subject: Formal Complaint Regarding Unauthorized Netstar Contract and Unresolved Billing Issues Dear Sir/Madam, I am writing to formally lodge a complaint regarding the unauthorized Netstar contract and the subsequent billing issues I have encountered. I purchased my Peugeot vehicle from CMH Umhlanga and was, unfortunately, made to sign documents that bound me to a Netstar contract under misleading circumstances. Before finalizing the purchase, I had extensive discussions with the car salesperson and the manager about my financial situation and the need to carefully manage my budget with the new car payments. Despite this, I was presented with digital documents to sign, which I assumed were solely related to the vehicle purchase. At no point was it made clear to me that I was also committing to a Netstar contract. Following this, I was harassed by a Netstar agent insisting on the immediate installation of their system, despite my clear communication that I was awaiting the first car payment to assess my affordability. This high-pressure approach was unprofessional and distressing. Upon consulting with my insurers, I was advised to opt for the Netstar Go at R69, which offered comparable benefits at a reduced rate. Unfortunately, the Netstar Go never worked, and to my shock, I discovered that I was being charged R249 instead of the agreed R99. I promptly informed Netstar that I had not consented to this contract and demanded a cessation of unauthorized deductions from my account. It was then revealed that the contract was part of the digital forms I had signed unknowingly. From the outset, I expressed my concerns to both Netstar and CMH Umhlanga, indicating that their handling of the matter was underhanded. However, my concerns were ignored, and communication was refused. Despite assurances of a 30-day cancellation policy, I continue to be debited and have now been handed over to LG and Associates, who are threatening legal action and demanding R900. This situation has caused me significant stress and financial strain. I request the following actions to resolve this matter: Immediate cancellation of the Netstar contract. Refund of all unauthorized deductions made from my account. Written confirmation that no further action will be taken by LG and Associates regarding this matter. A thorough investigation into the sales practices at CMH Umhlanga to prevent future occurrences of such misleading actions. I expect a prompt and satisfactory resolution to this matter. If I do not receive a response within 14 days, I will have no option but to escalate this complaint to the relevant consumer protection authorities and seek legal advice. Thank you for your immediate attention to this matter.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Oct 2024, 14:43
DONT SIGN DIGITAL FORMs
Subject: Formal Complaint Regarding Unauthorized Netstar Contract and Unresolved Billing Issues Dear Sir/Madam, I am writing to formally lodge a complaint regarding the unauthorized Netstar contract and the subsequent billing issues I have encountered. I purchased my Peugeot vehicle from CMH Umhlanga and was, unfortunately, made to sign documents that bound me to a Netstar contract under misleading circumstances. Before finalizing the purchase, I had extensive discussions with the car salesperson and the manager about my financial situation and the need to carefully manage my budget with the new car payments. Despite this, I was presented with digital documents to sign, which I assumed were solely related to the vehicle purchase. At no point was it made clear to me that I was also committing to a Netstar contract. Following this, I was harassed by a Netstar agent insisting on the immediate installation of their system, despite my clear communication that I was awaiting the first car payment to assess my affordability. This high-pressure approach was unprofessional and distressing. Upon consulting with my insurers, I was advised to opt for the Netstar Go at R69, which offered comparable benefits at a reduced rate. Unfortunately, the Netstar Go never worked, and to my shock, I discovered that I was being charged R249 instead of the agreed R99. I promptly informed Netstar that I had not consented to this contract and demanded a cessation of unauthorized deductions from my account. It was then revealed that the contract was part of the digital forms I had signed unknowingly. From the outset, I expressed my concerns to both Netstar and CMH Umhlanga, indicating that their handling of the matter was underhanded. However, my concerns were ignored, and communication was refused. Despite assurances of a 30-day cancellation policy, I continue to be debited and have now been handed over to LG and Associates, who are threatening legal action and demanding R900. This situation has caused me significant stress and financial strain. I request the following actions to resolve this matter: Immediate cancellation of the Netstar contract. Refund of all unauthorized deductions made from my account. Written confirmation that no further action will be taken by LG and Associates regarding this matter. A thorough investigation into the sales practices at CMH Umhlanga to prevent future occurrences of such misleading actions. I expect a prompt and satisfactory resolution to this matter. If I do not receive a response within 14 days, I will have no option but to escalate this complaint to the relevant consumer protection authorities and seek legal advice. Thank you for your immediate attention to this matter.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 May 2023, 08:10
Broken Car and Horrible Service
Terrible service. We bought a second hand Volvo from them. They damaged a mirror, promised to have it fixed, only to stop responding to our emails weeks later. This is on top of having a issue with the drivers seat that also hasn’t been fixed. We’ve had issues from day one - and should have walked away right then and there. Internal politics moved us from one sales agent to another, tantrums in front of customers (in front of us), lack of responsibility and lack of communication is just the tip of the iceberg. Would not recommend. Stay away.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 May 2023, 08:10
Broken Car and Horrible Service
Terrible service. We bought a second hand Volvo from them. They damaged a mirror, promised to have it fixed, only to stop responding to our emails weeks later. This is on top of having a issue with the drivers seat that also hasn’t been fixed. We’ve had issues from day one - and should have walked away right then and there. Internal politics moved us from one sales agent to another, tantrums in front of customers (in front of us), lack of responsibility and lack of communication is just the tip of the iceberg. Would not recommend. Stay away.
0
Replies (0)A
A
Anonymous
1 reviews | Active since Jan 2020
24 Jan 2022, 07:38
Accident free car ends up being a total lie!!!
Bought a car from NMG on Main Rd Bryanston. Was assured by the sales person that this car was accident free. Had endless issues with this car over a 2 month period - starting with my drive home on the day I bought it where the auto windscreen wipers and auto lights both came up with malfunction issues with 1 hour of owning the car. Car was taken back to the dealer and Volvo6 times in 8 weeks. Issues from electronics not working, seatbelt clip faulty, front wheel not aligned. Eventually tried to sell the car and was informed by another dealer that the entire car was resprayed, that the amount of work done on the engine and front section of the car was not normal for a car that only had 28,000km on the clock. Turns out both left and right were replaced and showed major damage. Bonnet was not original. Greg, the owner of the business disputed any claims of this car been involved in an accident. Eventually took the car back but refused to cancel the deal so I ended up out of pocket to the tune of roughly 30k. WOULD NOT RECOMMEND.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Jan 2022, 07:38
Accident free car ends up being a total lie!!!
Bought a car from NMG on Main Rd Bryanston. Was assured by the sales person that this car was accident free. Had endless issues with this car over a 2 month period - starting with my drive home on the day I bought it where the auto windscreen wipers and auto lights both came up with malfunction issues with 1 hour of owning the car. Car was taken back to the dealer and Volvo6 times in 8 weeks. Issues from electronics not working, seatbelt clip faulty, front wheel not aligned. Eventually tried to sell the car and was informed by another dealer that the entire car was resprayed, that the amount of work done on the engine and front section of the car was not normal for a car that only had 28,000km on the clock. Turns out both left and right were replaced and showed major damage. Bonnet was not original. Greg, the owner of the business disputed any claims of this car been involved in an accident. Eventually took the car back but refused to cancel the deal so I ended up out of pocket to the tune of roughly 30k. WOULD NOT RECOMMEND.
0
Replies (0)A
A
Anonymous
1 reviews | Active since Jan 2020
8 Oct 2021, 17:18
Be wary of Colin at Mitsubishi rivonia
I bought a Mitsubishi Triton extreme from north motor group which I was promised would be perfect , after forcing me to do paper work before I got to see the car I was un happy with some minor damage to the trim around my shifter (leather trim damage ) which I brought up with the sales rep on the day ... He assured me it would get sorted out ... 3 weeks later I sent the vehicle in to which I was disgusted by the level of service I got from Colin his manager who basically told me you paid for what you bought ... This is now the second time of the run in with this manager Colin who is very arrogant and rude towards me as initially he did not deliver on his delivery time and date of the vehicle ... The replacement part is a mere 3000 Rand's on a vehicle I spent 700000 Rand's on .... And he could not satisfy the customer with the repair to the damage which I found upon inspecting the car ... His attitude towards this whole deal has given me such a bad taste towards the Mitsubishi brand as the dealer is so careless and rude towards the customer ....should this have been a Toyota which I moved off of to the Triton I can assure you the repairs would have been done and the dealer would have put a smile on my face but sadly I am one very dissatisfied Mitsubishi customer after this whole ordeal
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 Oct 2021, 17:18
Be wary of Colin at Mitsubishi rivonia
I bought a Mitsubishi Triton extreme from north motor group which I was promised would be perfect , after forcing me to do paper work before I got to see the car I was un happy with some minor damage to the trim around my shifter (leather trim damage ) which I brought up with the sales rep on the day ... He assured me it would get sorted out ... 3 weeks later I sent the vehicle in to which I was disgusted by the level of service I got from Colin his manager who basically told me you paid for what you bought ... This is now the second time of the run in with this manager Colin who is very arrogant and rude towards me as initially he did not deliver on his delivery time and date of the vehicle ... The replacement part is a mere 3000 Rand's on a vehicle I spent 700000 Rand's on .... And he could not satisfy the customer with the repair to the damage which I found upon inspecting the car ... His attitude towards this whole deal has given me such a bad taste towards the Mitsubishi brand as the dealer is so careless and rude towards the customer ....should this have been a Toyota which I moved off of to the Triton I can assure you the repairs would have been done and the dealer would have put a smile on my face but sadly I am one very dissatisfied Mitsubishi customer after this whole ordeal
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Sept 2021, 13:33
Fail to honor contract and refuse to take accountability
North motor Group which is at the Mahindra 3 Achter road Sunninghill jhb. They made the mistake, now I must pay, they refuse to take accountability and I received 3 call from Jacqueline trying to send me on a guilt trip for her mistake. They want to take the car back and charge me a cost on that 2, unbelievable!!!! they wont stick to contract agreement as well. This is how it followed, I bought a vehicle through them, my sales consultant was Raymond, it started off every well. I sat down with Jacqueline that help me with the finance through ABSA bank. it all got approved and legal documents where sent to me and signed electronically. I noticed that on the documents there was a mistake on the vehicle description which I brought to Jacqueline's attention, I asked if this will be a problem, she said no, so she sent the paperwork through to ABSA bank. next day I received a call to say that the paper work and finance has to be redone. I approved them to re do it. I received the new documents with the correct details on and agreed and signed. the deposit was put into there account and I received delivery of the vehicle. I had the vehicle for about 2 weeks, I received a call From Jacqueline stating that ABSA made a mistake with the paper work and they need to change it as there is a short fall amount of R28 000. I asked her who made the mistake and does this affect my instalment at all, she replied she did the calculations correctly and ABSA put the wrong details down so the instalment will not change. I said we can change it long as the instalments does not change and it does not affect me in any way. Few days later I get a call from Jacqueline saying my installment is changing and I have to pay a higher instalment amount. this is not what was written and agreed to on the contract and on what she said, she informed me she did the correct calculation and that the instalment would not change, This amount and instalment was even on the incorrect first contract. the way i see it is if she (Jaqueline) did the correct calculations on the correct amount the instalment would have not change to what we agreed to. I asked how can we sort this out as I accepted the instalment on my affordability. this affects me over a long period of time. She asked if we can refinance again (3rd time now) on the new amount. i disagreed as this is going to affect my credit score and my affordability. she then said i should take a personal loan from ABSA and pay the R28 000 or find the R28 000 cash from some where and pay the outstanding amount. I could not believe this, wow!! I eventually called the dealer Principal Yvonne, I sent her and email explaining what happened. I then called an hour later to follow up, Yvonne informed me that she does not know about it and she will call me tomorrow to give me feed back. i informed Yvonne that i don't want anyone to get fired or so i am willing to give them back the vehicle and we split ways on good terms long as I get all my money back including bank charges fees for transferring the R80 000 deposit. That evening I received a call from Jacqueline trying to guilt trip me again and inform me I did this on purpose and i am not a good person as she has to pay the R28000, she started telling me how this is going to affect her and her 3 kids. Yvonne called me the following morning, she said they will take the car back because the bank agreed to cancel the contract but i need to pay for km used, which i found unfair, she informed me i drove the car for a month so i have to pay for that at AA rates, she said it should be about R4400 or a little more depending on the tariff. i refused to accept this as I am the one being inconvenienced and I did not make the mistake, i have to sit without a car until i find another one, I have to pay transfer costs when I have to transfer for the deposit again and once again I have to get finance which again affects my credit score. i was also told that they need to come out and inspect the vehicle and then they will make me an offer. the way i understand this is that they not planning to give me back my full reimbur*****t if i have to agreed to cancel the contract and they take the car back. so through all of this i seem to be the only one pay for anything.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Sept 2021, 13:33
Fail to honor contract and refuse to take accountability
North motor Group which is at the Mahindra 3 Achter road Sunninghill jhb. They made the mistake, now I must pay, they refuse to take accountability and I received 3 call from Jacqueline trying to send me on a guilt trip for her mistake. They want to take the car back and charge me a cost on that 2, unbelievable!!!! they wont stick to contract agreement as well. This is how it followed, I bought a vehicle through them, my sales consultant was Raymond, it started off every well. I sat down with Jacqueline that help me with the finance through ABSA bank. it all got approved and legal documents where sent to me and signed electronically. I noticed that on the documents there was a mistake on the vehicle description which I brought to Jacqueline's attention, I asked if this will be a problem, she said no, so she sent the paperwork through to ABSA bank. next day I received a call to say that the paper work and finance has to be redone. I approved them to re do it. I received the new documents with the correct details on and agreed and signed. the deposit was put into there account and I received delivery of the vehicle. I had the vehicle for about 2 weeks, I received a call From Jacqueline stating that ABSA made a mistake with the paper work and they need to change it as there is a short fall amount of R28 000. I asked her who made the mistake and does this affect my instalment at all, she replied she did the calculations correctly and ABSA put the wrong details down so the instalment will not change. I said we can change it long as the instalments does not change and it does not affect me in any way. Few days later I get a call from Jacqueline saying my installment is changing and I have to pay a higher instalment amount. this is not what was written and agreed to on the contract and on what she said, she informed me she did the correct calculation and that the instalment would not change, This amount and instalment was even on the incorrect first contract. the way i see it is if she (Jaqueline) did the correct calculations on the correct amount the instalment would have not change to what we agreed to. I asked how can we sort this out as I accepted the instalment on my affordability. this affects me over a long period of time. She asked if we can refinance again (3rd time now) on the new amount. i disagreed as this is going to affect my credit score and my affordability. she then said i should take a personal loan from ABSA and pay the R28 000 or find the R28 000 cash from some where and pay the outstanding amount. I could not believe this, wow!! I eventually called the dealer Principal Yvonne, I sent her and email explaining what happened. I then called an hour later to follow up, Yvonne informed me that she does not know about it and she will call me tomorrow to give me feed back. i informed Yvonne that i don't want anyone to get fired or so i am willing to give them back the vehicle and we split ways on good terms long as I get all my money back including bank charges fees for transferring the R80 000 deposit. That evening I received a call from Jacqueline trying to guilt trip me again and inform me I did this on purpose and i am not a good person as she has to pay the R28000, she started telling me how this is going to affect her and her 3 kids. Yvonne called me the following morning, she said they will take the car back because the bank agreed to cancel the contract but i need to pay for km used, which i found unfair, she informed me i drove the car for a month so i have to pay for that at AA rates, she said it should be about R4400 or a little more depending on the tariff. i refused to accept this as I am the one being inconvenienced and I did not make the mistake, i have to sit without a car until i find another one, I have to pay transfer costs when I have to transfer for the deposit again and once again I have to get finance which again affects my credit score. i was also told that they need to come out and inspect the vehicle and then they will make me an offer. the way i understand this is that they not planning to give me back my full reimbur*****t if i have to agreed to cancel the contract and they take the car back. so through all of this i seem to be the only one pay for anything.
0
Replies (0)