MG
Marie G
Active since Mar 2015
9
Reviews
0
Industries
Reviews
9 reviews6 months ago
disapponted online customer service
Today, Saturday at approximately 1:00 pm, I contacted the FNB Premier Account Helpline for assistance. Initially, I was refused help. I then called again later in the week and was able to increase my limit. I was advised to use the same browser, which I did. However, when I explained this to the consultant during today’s call, he insisted that I must download the app. I explained that I do not want an app on my phone due to concerns about *****, as many people have had their accounts compromised. Despite this, he refused to assist me. I called again and spoke to Chantel from Online Banking at approximately 1:15 pm. I explained to her that I had already spoken to three consultants who either refused to assist me or ended the call. I specifically asked her not to disconnect the call, as it had been extremely frustrating trying to reach someone who could assist. She asked me for the support number at the bottom of my browser, after which the call was disconnected. She did not attempt to call me back. I then called again and spoke to another gentleman who apologised but advised that he was unable to assist. I find this level of customer service extremely disappointing and unacceptable. A consultant should not refuse assistance simply because a client does not wish to download an app, particularly when there are legitimate security concerns. No one has contacted me to follow up or assist further. I am extremely dissatisfied with the service received from FNB. While FNB promotes itself as a leading bank in technology, there is a clear need to improve customer service standards. Without clients, there would be no business. I am deeply disappointed by this experience.
3 replies
8 months ago
Highest praise
Outstanding Service at Honeydew Police Station I would like to give my heartfelt thanks to the police officer Ms D Nxumalo who assisted me yesterday at Honeydew Police Station regarding my accident claim. She was truly exceptional, so empathetic, considerate, and kind throughout the entire experience. Her professionalism and genuine care made a stressful situation so much easier to handle. It’s rare to come across someone who serves the public with such compassion and patience. She truly deserves the highest praise,in my opinion, she’s one of the best police officers in Johannesburg. Thank you for your dedication and for representing the Honeydew Police Station with such excellence. Thanking you, Officer Ms D Nxumalo keep on making a difference.
0 replies
20 months ago
SUPER SERVICE
SUPER SERVICE... BRANCH VIDA HONEYDUE VILLAGE & Rivonia BLVD I cannot express enough how consistently outstanding the customer service at VIDA RAndparkRidge Rock Cottage & Rivonia BLV has been. Every time I visit, I’m greeted with the warmest smiles from the team, and it truly brightens my day. I refer to them as Smiley and Dimples. The staff is not just brilliant — they are exceptionally brilliant at what they do. Their genuine friendliness and professionalism make every experience special, and it’s clear they care deeply about their customers. I feel incredibly appreciative to be dealing with such wonderful people and look forward to going there every single day. Thank you, VEDA team, for always making my visits so pleasant and enjoyable! They the one that's making a difference, not the owner.
0 replies
20 months ago
SUPER SERVICE
I am writing to express my gratitude and admiration for two of your outstanding staff members, Lesedi and Donald, at The Puddle in Four Ways. Every time I visit, they greet me with such warmth and positivity, always with a smile. Their professionalism and friendliness consistently brighten my day, and they truly embody excellent customer service. It’s a pleasure interacting with them, and I wanted to take a moment to acknowledge their hard work and dedication. They both make my experience at The Puddle exceptional, and I look forward to seeing them each time I stop by. Thank you for having such wonderful individuals on your team.
0 replies
20 months ago
SUPER SERVICE Randparkridge & Rivonia BLVD
I cannot express enough how consistently outstanding the customer service at VIDA RAndparkRidge Rock Cottage & Rivonia BLV has been. Every time I visit, I’m greeted with the warmest smiles from the team, and it truly brightens my day. I refer to them as Smiley and Dimples. The staff is not just brilliant — they are exceptionally brilliant at what they do. Their genuine friendliness and professionalism make every experience special, and it’s clear they care deeply about their customers. I feel incredibly appreciative to be dealing with such wonderful people and look forward to going there every single day. Thank you, VEDA team, for always making my visits so pleasant and enjoyable! They the one that's making a difference, not the owner.
0 replies
21 months ago
HAppy Customer
I recently had a wonderful experience at a retail shop with the manager Sagren who truly stood out due to their exceptional service. He was attentive, knowledgeable, and genuinely friendly, making my shopping experience enjoyable and stress-free. From the moment I entered the store, he greeted with a warm welcome. The team was proactive in offering assistance, helping me find exactly what I needed without being pushy. He took the time to answer all my questions and provided valuable recommendations based on their expertise. What impressed me the most, he was his patience and genuine interest in ensuring I was satisfied with the delivery of my fridge. He went above and beyond to address my concerns and made sure I felt valued as a customer. Their professionalism and positive attitude turned what could have been a routine shopping trip into a pleasant and memorable experience. It’s clear that this retail shop values its customers and takes pride in delivering high-quality service. I look forward to returning and will certainly recommend it to others. Thank you Sagren for making my visit so enjoyable! BR, Rain
0 replies
21 months ago
NORTHGATE BRANCH NEXT TO P&PAY
I received excellent service from Mohammed and his team at the NORTHGATE branch next to Pick n Pay. Mohammed was patient, listened carefully to my needs, and addressed them with understanding. PROBLEM, MISS LEADING CLIENT = RIVONIA BRANCH BLVD In contrast, the service at the Rivonia Boulevard branch was disappointing. The staff there were unprofessional, laughing and making inappropriate remarks about clients. They also misled customers with incorrect information. The lack of respect and poor attitude towards clients is unacceptable. Thank you once again to Mohammed and his team at the Northgate branch for their outstanding service.
0 replies
31 months ago
EXCELLENT SERVICE
I would like to express my appreciation for the excellent customer service I received from Dotsure. My compliments to all their staff for their outstanding handling of accidents. Even their supplier, Body Tech, was remarkable.
1 reply
39 months ago
VERY HAPPY CUSTOMER
E&G Motors - Car Repairs and Servicing (President Fouche Rd, Randburg) gave me excellent service and a better price than anybody else. Their work ethic is outstanding and they gave me a guarantee on their work. E&G is by far the most effective, honest and punctual garage that I have ever dealt with. George has helped me when I needed somebody I could trust. Keep up the good work:)
0 replies
Review Distribution
5 Star
7 (77.77777777777777%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (11.11111111111111%)