South African Police Service
Based on recent customer reviews, South African Police Service shows a deeply divided experience. Citizens frequently describe rude officers, refused case openings, and unanswered phones, while a smaller group praises specific officers for compassion and professionalism. Service Delivery & Staff Conduct (1.5) and Communication & Responsiveness (1.4) carry the strongest negative weight, with Processing Times (1.5) reflecting widespread case delays.
TrustIndex
4.2
Jul '25 - Jun '26
Based on recent customer reviews, South African Police Service shows a deeply divided experience. Citizens frequently describe rude officers, refused case openings, and unanswered phones, while a smaller group praises specific officers for compassion and professionalism. Service Delivery & Staff Conduct (1.5) and Communication & Responsiveness (1.4) carry the strongest negative weight, with Processing Times (1.5) reflecting widespread case delays.
The most common complaint about South African Police Service, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Phones go unanswered at multiple stations including Mondeor, Pinetown and Macassar. Complainants report no callbacks from investigating officers, ignored emails, and being transferred endlessly. Reference numbers are issued without follow-up, leaving citizens unable to track cases or escalate meaningfully.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I opened a case at springs police station due to things being ****** at my house. I saw the lady 2 days and phoned the police to tell then the where abouts of the *****. They said to me they will send out a unit. Its the 3 day now and no one arrived till now. Moments ago received an sms the case is closed. So you can ***** and walk around no one will arrest you in Springs. Pathetic service ddom our police swrvice. Many thanks Gawie Case no.333/5/2026
1 reviews | Active since Jan 2020
I opened a case at springs police station due to things being ****** at my house. I saw the lady 2 days and phoned the police to tell then the where abouts of the *****. They said to me they will send out a unit. Its the 3 day now and no one arrived till now. Moments ago received an sms the case is closed. So you can ***** and walk around no one will arrest you in Springs. Pathetic service ddom our police swrvice. Many thanks Gawie Case no.333/5/2026
1 reviews | Active since Jan 2020
Outsuranse is the best insurance in this country because of their excellent and professional services. Their affordable premiums and their excellent and quick handling of the claims we logged with them. Outsurance u one a kind. Keep doing the excellent job. Thanks so much.
1 reviews | Active since Jan 2020
Outsuranse is the best insurance in this country because of their excellent and professional services. Their affordable premiums and their excellent and quick handling of the claims we logged with them. Outsurance u one a kind. Keep doing the excellent job. Thanks so much.
South African Police Service has a TrustIndex of 4.2 out of 10 on Hellopeter, based on 150 reviews in the last 12 months. Hellopeter has tracked South African Police Service across 1,552 total reviews. How is the TrustIndex calculated? →