JP
Jim P
Active since Mar 2015
112
Reviews
0
Industries
Reviews
112 reviews1 month ago
How can a teller read the incorrect barcode on 3 items?
Went to till 17 at Woodmead and finished at 15h47 at the till. II had chosen 3 items that were reduced. I noticed that that the last item did not reflect the discounted amount and had that changed. On examining the bill I noticed that 2 other items reflected the higher amount and then obtained a refund. I asked for the manager who had apparently left. One of the staff walked to the offices to ask the 2 in charge to come to the shop floor even though there was a phone there. nothing happened. I asked for another staff member to phone the offices. I spoke to the Admin Manager who eventually came down. The manager stated that the normal barcode had been read. I asked why the teller had not simply put her finger over the normal barcode. No answer. From exiting the till until I left the store it took over 30 minutes. I informed the staff that my next purchase would be at Makro
0 replies
1 month ago
FNB have done it again
FNB have done it again. My primary account for transactions with the card is the Estate Late, not my current account. Cannot transact
1 reply
1 month ago
FICA nightmare
Have been receiving FICA notices for a long time. Tried on line and it would not work. Went in to Woodmead Branch sat with agent. Went through the process and left. Just received another FICA notice for the same account. This has been going on for months
2 replies
1 month ago
Bank cannot find one of my accounts
Went into Woodmead branch to FICA an account. was told to come back with different documentation. The account shows when I access on my computer. Returned to FICA. Told that the account was not on my portfolio. Going back with my computer
1 reply
2 months ago
Good teller service
Hope, the teller was very friendly and helpful. She was quick and efficeint
0 replies
2 months ago
Atrocious service and staff poorly trained
Went to Woodmead Branch to draw money that had been sent to me. Entered the required information and the ATM said it was processing. Instruction came up to take the money but no money had come out. The advice on the screen to take the money or it will be withdrawn. Security advised to go into the bank which I refused as the money could have been issued. ATM then stated that the money had been withdrawn. Went into the bank and was advised to try another ATM . Did that and the ATM displayed that the code had already been used. Back in the bank and was sat next to phone and the bank employee called a department of the bank. Person said that the query would take 4 to 5 days. Asked to escalate to Team Leader. Was advised the Team Leader was in a meeting. Later on was advised that the person I was talking to on the phone was working remotely so could not have known status of Team Leader. Asked for Manager, refused to transfer. Person on phone asked for email of person dealing with ATMs in the branch. Managed to get someone on the floor who did not know, said he would enquire. Was gone for 10 minutes. I asked for the manager who "was not there". Was pointed to office where the person I had spoken to and a lady was present. She stated that the procedure was internal within the branch. Manager then appeared but had not walked past into the bank while I was there. Had a problem with the same branch less than 2 years ago with the ATM. The person asked me to go out to the ATM and did not follow me. It was pat closing time and I was locked out
3 replies
2 months ago
Silence
Went onto the website and the chat box. No response after 15 minutes
5 replies
3 months ago
Poor service
Made 3 phone calls today. First one directed me to the correct website which is confusing. Second one transferred me to the Rebate department, silence. Third one which I called immediately after said that the Rebate department closed an hour before and cut me off
1 reply
3 months ago
Charging for item not received
Went to Woodmead for a script and the cost of the item was R391.29. Another item for R1,121.31 was added on
0 replies
4 months ago
Poor website
Filled out the required information and got a message on the website 90 minutes later it is still retrieving information
1 reply
Review Distribution
5 Star
6 (5.357142857142857%)
4 Star
3 (2.6785714285714284%)
3 Star
7 (6.25%)
2 Star
40 (35.714285714285715%)
1 Star
56 (50%)