AC
Abigail C
Active since Feb 2015
8
Reviews
0
Industries
Reviews
8 reviews4 months ago
Disappointed after years with Compcare.
I’ve been with this medical aid for many years and until now I’ve always had good things to say about them. Even at this point, I am still thankful for the support I received during my cancer journey. The problem is a radiologist claim that was rejected because the invoice did not include the correct oncology ICD codes. At the time, the diagnosis had not yet been confirmed by the lab. I queried the rejection in March 2025 and was asked to submit the lab diagnosis once it was available, which I did. I never received any feedback. I then received an account again from the medical practitioner. I raised the query again on 21 July 2025 and was told that the claim was now considered stale because it was older than four months. This makes no sense, as my first query was raised well within the four-month period. The delay was not on my side. I sent through all correspondence and was told the matter had been escalated to the Scheme Fund Manager. It has now been 14 months and I have still received no outcome, despite multiple follow-ups and emails confirming that the issue was escalated. In the meantime, I am left sitting with the account and the risk of being defaulted, while waiting for my medical aid to at least update me on what is happening. This level of delay and lack of communication is unacceptable.
1 reply
8 months ago
There are such a bunch of amazing people working there
There are such a bunch of amazing people working there. Leandi Schoonees, your friendly voice keep echoing in my mind. Thank you so much for your assistance, your amazing service, the speedy payout, the perfect hand picked gifts. I am so happy I took that call years go. I never expected this...what I received from you all meant so much to me. Perfect in everything and I will recommend Platinum Life over and over again.
1 reply
21 months ago
Don't know what is going on in own insurance policies.
I am dissapointed. I never needed to make a claim before and I do not need to make a claim now. I figured, let me find out if it is possible to claim for liability because my son accidentally broke his friends glasses for which I am now liable for. The person I spoke to had no idea what he was doing. He knew nothing about liability, he told me that I can only claim if something was ****** even my policy documents do mention liability. I was on hold for most of the time and then transferred to another department so that they can confirm if he is right. Ag nee. Just for me to get information on the possibility of a claim. So how hard will it be for me to do an actual claim.
1 reply
22 months ago
Thank you
Thank you VUMA for sorting my transfer from one ISP to another. Also appreciate the friendly lady who contacted me to ensure that this is done.
1 reply
22 months ago
Thank you!
Thank you Morategi Lechelele for you amazing assistance with sorting out my transfer from my previous ISP to Home-Connect. Thank you for your constant follow ups. I appreciate it. Glad to be back with Home-Connect after 4 years where I have always received the best service and personal care. May we walk a long road together.
1 reply
65 months ago
Excellent Service
Thank you to Rachelle Fritz (recoveries negotiator) for the dedication to my case. Excellent Service.
1 reply
68 months ago
Unhappy Client, Standard Bank taking money without my consent.
I have recently purchased a property. I had the necessary documents in place for building insurance at a third party insurer. I sent all the documentation to standard bank which then decided that I have to increase my building insurance to an awfully high amount before they cancelled my insurance with them. I requested that an assessor come to the property and evaluate what the replacement value will be. I requested Phumla Slaffa to contact me numerous times, which she had not done. Come the end of the month, no feedback was received and an insurance premium was deducted from my account. My insurance premium was also deducted from the third party insurer. I want my money back from standard bank, but even today, Phumla Slaffa is not assisting me.
2 replies
69 months ago
Home - Connect is the best
I was assisted by Ednah Mushwana, who assisted me 2 years back when I first installed my fibre. Back then I received amazing service from her and again today.. Thank you Home - Connect and Ednah for the 5 star assistance and service. :-)
1 reply
Review Distribution
5 Star
5 (62.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
2 (25%)