CM
CompCare Medical Scheme
Verified Business
CM
AI Review Summary
Based on recent customer reviews, CompCare Medical Scheme generates strongly polarised feedback. Satisfied members consistently praise efficient claim processing, swift pre-authorisations, and standout staff who resolve queries quickly, with particular appreciation for oncology and chronic medication support. However, a recurring theme among dissatisfied customers centres on poor communication, unresolved escalations, and difficulty cancelling membership. Customers frequently mention unexpected premium increases, rejected claims, and savings transfer delays. While long-standing members highlight loyalty and personal service, newer or exiting members often describe frustrating experiences navigating administrative processes.
Performance(last 12 months):
TrustIndex
5.9
Ranking
#13
in Health & Medical
NPS Score
-20
Recommended: Unlikely
Review Distribution
2.7|31 Reviews
Jul '25 - Jun '26
Recent reviews (31)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
28 May 2026, 13:04
Non-existent customer service
Non-existent customer service. I have had a similar experience to those of several reviewers on here. I have been trying to get contributon certificates from them since 2025 as I am trying to finalise my late father’s estate. Nobody responds. Email after email disappears into a void, regardless of whether you send the email to all the relevant addresses stated. Passed from consultant to consultant and eventually reached someone (Latoya) in that department last Friday (21 May 2026). Explained the need for the contribution certificates and was promised that available ones would be sent (you cannot get them from the website). This medical aid charges extremely high contribution fees (we are on the top plan), but offers beyond poor “service”. One cannot really speak of “service” from this scheme. Shocking!
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Anonymous
1 reviews | Active since Jan 2020
28 May 2026, 13:04
Non-existent customer service
Non-existent customer service. I have had a similar experience to those of several reviewers on here. I have been trying to get contributon certificates from them since 2025 as I am trying to finalise my late father’s estate. Nobody responds. Email after email disappears into a void, regardless of whether you send the email to all the relevant addresses stated. Passed from consultant to consultant and eventually reached someone (Latoya) in that department last Friday (21 May 2026). Explained the need for the contribution certificates and was promised that available ones would be sent (you cannot get them from the website). This medical aid charges extremely high contribution fees (we are on the top plan), but offers beyond poor “service”. One cannot really speak of “service” from this scheme. Shocking!
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Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
28 May 2026, 10:44
TERRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!
Non existent service or assistance. I have been trying for 5 months now to communicate with their consultants but no response nothing. If you phone them they are clueless pass you from one person to another person and then the phone gets put down in your ear. So rude on the telephone as well, like you are bothering them.
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Anonymous
1 reviews | Active since Jan 2020
28 May 2026, 10:44
TERRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!
Non existent service or assistance. I have been trying for 5 months now to communicate with their consultants but no response nothing. If you phone them they are clueless pass you from one person to another person and then the phone gets put down in your ear. So rude on the telephone as well, like you are bothering them.
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Replies (2)A
Anonymous
1 reviews | Active since Jan 2020
19 Feb 2026, 20:44
Compcare - 50 years later and you are still the best medical scheme
Dear Compcare and all the staff in all departments especially Sarita My late Dad Peter Libera was on Compcare for years, approximately 40 years my late Mom Sylvia Libera who passed away this year was on Compcare, 50 years I called this morning to get a copy of my membership certificate. Within minutes I was sorted, no bots answering my call. Service is impeccable, I don’t need gym membership paid for, blah blah, or my vegetables, or my insurance, please just keep doing what you are doing!! 50 years later plus you are still the best. Please don’t change what makes you the best. I deal with so many medical aids and it’s hugely frustrating when you are continuously dealt with by bots and machines that respond with a no reply and you have to wait days for a response or no response or all you get is a reference Thank you for making your patients your priority!! Thank you!!
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Anonymous
1 reviews | Active since Jan 2020
19 Feb 2026, 20:44
Compcare - 50 years later and you are still the best medical scheme
Dear Compcare and all the staff in all departments especially Sarita My late Dad Peter Libera was on Compcare for years, approximately 40 years my late Mom Sylvia Libera who passed away this year was on Compcare, 50 years I called this morning to get a copy of my membership certificate. Within minutes I was sorted, no bots answering my call. Service is impeccable, I don’t need gym membership paid for, blah blah, or my vegetables, or my insurance, please just keep doing what you are doing!! 50 years later plus you are still the best. Please don’t change what makes you the best. I deal with so many medical aids and it’s hugely frustrating when you are continuously dealt with by bots and machines that respond with a no reply and you have to wait days for a response or no response or all you get is a reference Thank you for making your patients your priority!! Thank you!!
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Anonymous
1 reviews | Active since Jan 2020
4 Feb 2026, 11:51
27% increase on an 80 year old man!!!!! How *********!!!!!
I have not receive any notification of the price increase for Feb 2026. To my surprise I discovered Compcare has increased my Father which is 80 years old medical cost by 27% How ethical is this to increase on an 80 year old man which barely sc**** through? As if they want people to cancel not to carry the medical cost but they have been benefitting for the last 20 plus years from this member? Very *********!!!!
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Anonymous
1 reviews | Active since Jan 2020
4 Feb 2026, 11:51
27% increase on an 80 year old man!!!!! How *********!!!!!
I have not receive any notification of the price increase for Feb 2026. To my surprise I discovered Compcare has increased my Father which is 80 years old medical cost by 27% How ethical is this to increase on an 80 year old man which barely sc**** through? As if they want people to cancel not to carry the medical cost but they have been benefitting for the last 20 plus years from this member? Very *********!!!!
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Anonymous
1 reviews | Active since Jan 2020
26 Jan 2026, 11:15
Disappointed after years with Compcare.
I’ve been with this medical aid for many years and until now I’ve always had good things to say about them. Even at this point, I am still thankful for the support I received during my cancer journey. The problem is a radiologist claim that was rejected because the invoice did not include the correct oncology ICD codes. At the time, the diagnosis had not yet been confirmed by the lab. I queried the rejection in March 2025 and was asked to submit the lab diagnosis once it was available, which I did. I never received any feedback. I then received an account again from the medical practitioner. I raised the query again on 21 July 2025 and was told that the claim was now considered stale because it was older than four months. This makes no sense, as my first query was raised well within the four-month period. The delay was not on my side. I sent through all correspondence and was told the matter had been escalated to the Scheme Fund Manager. It has now been 14 months and I have still received no outcome, despite multiple follow-ups and emails confirming that the issue was escalated. In the meantime, I am left sitting with the account and the risk of being defaulted, while waiting for my medical aid to at least update me on what is happening. This level of delay and lack of communication is unacceptable.
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Anonymous
1 reviews | Active since Jan 2020
26 Jan 2026, 11:15
Disappointed after years with Compcare.
I’ve been with this medical aid for many years and until now I’ve always had good things to say about them. Even at this point, I am still thankful for the support I received during my cancer journey. The problem is a radiologist claim that was rejected because the invoice did not include the correct oncology ICD codes. At the time, the diagnosis had not yet been confirmed by the lab. I queried the rejection in March 2025 and was asked to submit the lab diagnosis once it was available, which I did. I never received any feedback. I then received an account again from the medical practitioner. I raised the query again on 21 July 2025 and was told that the claim was now considered stale because it was older than four months. This makes no sense, as my first query was raised well within the four-month period. The delay was not on my side. I sent through all correspondence and was told the matter had been escalated to the Scheme Fund Manager. It has now been 14 months and I have still received no outcome, despite multiple follow-ups and emails confirming that the issue was escalated. In the meantime, I am left sitting with the account and the risk of being defaulted, while waiting for my medical aid to at least update me on what is happening. This level of delay and lack of communication is unacceptable.
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Anonymous
1 reviews | Active since Jan 2020
16 Jan 2026, 10:13
Membership Department in space????????????
I have been trying to contact SOMEONE in Membership department today... First contact is quick, then you have to explain what you want, they sound uninterested and then says hold on for membershop deaprtment and thereafter, NOTHING!!!!!!!!!!!!!!!!!!!!!! 38 minutes later (in total) and membership dept is nowhere to be found! Yuo are costing me money! and I dont have time to sit on the phone for hours and wait for a response from you!!!!!!!!!!!!!!!!!!!!!!!!
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Anonymous
1 reviews | Active since Jan 2020
16 Jan 2026, 10:13
Membership Department in space????????????
I have been trying to contact SOMEONE in Membership department today... First contact is quick, then you have to explain what you want, they sound uninterested and then says hold on for membershop deaprtment and thereafter, NOTHING!!!!!!!!!!!!!!!!!!!!!! 38 minutes later (in total) and membership dept is nowhere to be found! Yuo are costing me money! and I dont have time to sit on the phone for hours and wait for a response from you!!!!!!!!!!!!!!!!!!!!!!!!
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Anonymous
1 reviews | Active since Jan 2020
8 Jan 2026, 14:06
The Call Center Hero Who Restored My Faith in Medical Aids!
Oh boy, where do I even start? We hit a snag with an early refill on my wife's prescription meds, blame it on those pesky holiday overlaps that always seem to throw a wrench in the works. The pharmacy played hardball and referred me over to my medical aid, CompCare. With a deep breath (and low expectations), I dialed into the infamous call center, you know the drill: endless button-pressing symphony that could test a saint's patience. I spilled my tale of woe to the voice on the other end, and they hit me with the classic "We'll call you back." Cue my dramatic sigh and zero optimism; we've all been ghosted by these promises before, right? But WOW, Sello Manyathela swooped in like a superhero, calling back faster than I could finish my coffee! Not only did he solve my refill issue on the spot, but he cheerfully tackled a couple of my other nagging queries too. Boom, problems solved, hope restored! Sello, you're an absolute gem and a shining asset to Universal Healthcare and CompCare Medical Scheme. If every call center had a Sello, the world would be a happier, healthier place. Highly recommend, 5 stars all the way! Thank You Sello Manyathela.
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Anonymous
1 reviews | Active since Jan 2020
8 Jan 2026, 14:06
The Call Center Hero Who Restored My Faith in Medical Aids!
Oh boy, where do I even start? We hit a snag with an early refill on my wife's prescription meds, blame it on those pesky holiday overlaps that always seem to throw a wrench in the works. The pharmacy played hardball and referred me over to my medical aid, CompCare. With a deep breath (and low expectations), I dialed into the infamous call center, you know the drill: endless button-pressing symphony that could test a saint's patience. I spilled my tale of woe to the voice on the other end, and they hit me with the classic "We'll call you back." Cue my dramatic sigh and zero optimism; we've all been ghosted by these promises before, right? But WOW, Sello Manyathela swooped in like a superhero, calling back faster than I could finish my coffee! Not only did he solve my refill issue on the spot, but he cheerfully tackled a couple of my other nagging queries too. Boom, problems solved, hope restored! Sello, you're an absolute gem and a shining asset to Universal Healthcare and CompCare Medical Scheme. If every call center had a Sello, the world would be a happier, healthier place. Highly recommend, 5 stars all the way! Thank You Sello Manyathela.
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