Non-existent customer service

Non-existent customer service. I have had a similar experience to those of several reviewers on here. I have been trying to get contributon certificates from them since 2025 as I am trying to finalise my late father’s estate. Nobody responds. Email after email disappears into a void, regardless of whether you send the email to all the relevant addresses stated. Passed from consultant to consultant and eventually reached someone (Latoya) in that department last Friday (21 May 2026). Explained the need for the contribution certificates and was promised that available ones would be sent (you cannot get them from the website). This medical aid charges extremely high contribution fees (we are on the top plan), but offers beyond poor “service”. One cannot really speak of “service” from this scheme. Shocking!