EV
Ernst A
Active since Jan 2015
18
Reviews
0
Industries
Reviews
18 reviews1 month ago
Unacceptable Delay on Third Party Claim (Ref: 216315197 / ECLM71200703)
I am frustrated with the handling of my third-party claim (Claim number: 216315197 / ECLM71200703). It has now been almost a month, and despite providing all required documentation and following up multiple times, I have still not received payment. This delay is preventing me from repairing my vehicle, which is causing ongoing inconvenience and disruption. What is most concerning is the lack of clear communication and accountability. Each follow-up results in vague responses or no meaningful progress. There appears to be no urgency in resolving what should be a straightforward third-party claim. This level of service is unacceptable. Third parties should not have to chase insurers for weeks just to get paid what is due. I expect: * Immediate escalation of this claim * Clear communication on the status * Urgent settlement of the outstanding amount If this is not resolved promptly, I will have no choice but to escalate the matter further. I strongly caution others to be aware of the delays and poor service I have experienced.
0 replies
4 months ago
Outstanding Support for Our Furry Friend
We received outstanding service from Mathapelo Madisha, who assisted us with our vet claim for our furry friend. Her quick and helpful support was truly appreciated. My wife, our pup, and I are incredibly grateful for her excellent service!
1 reply
6 months ago
Complaint: TV Licence Handed Over for Deceased Individual
I received an SMS stating that my late father's outstanding TV licence fees have been handed over to Hahn Collections. My father passed away in 2020, and it is unacceptable that SABC is still charging a deceased individual nearly five years later. This matter should never have been escalated to collections. I request that SABC urgently correct their records, close the account, and withdraw this handover. Please advise how this was allowed to happen and confirm that the account will be cleared immediately.
0 replies
8 months ago
Excellent and efficient service received from Minette
Excellent and efficient service received from Minette. Competitive premium for our beloved Ridgeback. Really happy with Outsurance pet insurance.
1 reply
16 months ago
Ask Discovery | Agent chat
The Ask Discovery function does not work when trying to speak to an agent. I get asked "Great! Can I hand you over to a live agent? 'Name' is ready to help. You have 5 minutes to accept the chat." When I click Yes which is one of only two options I then get "Sorry, I didn’t get that.Try using a short and specific question, e.g. ‘How do I earn Vitality points’ or ‘Am I covered for a visit to a specialist’." This is very frustrating.
4 replies
20 months ago
Poor service | FNB | eBucks | nav-car | Engen
We initially added my wife's vehicle on nav-car during May 2024 as the terms of use show date of 17 May 2024. Since then we have not received any eBucks for our Engen fill-ups because the qualifying criteria keep on stating that the vehicle is not added on nav-car or the terms of use are not accepted. We deleted and re-added the vehicle numerous times after each eBucks run that we missed out on with the hope that we would catch the next run. I tried the chat service on the FNB app but am being redirected between eBucks and nav-life without resolving this issue. Can someone at FNB please reach out and help us? We need this resolved. The vehicle is showing under My Garage but eBucks support states that they cannot see it for allocating the reward.
1 reply
27 months ago
Exceptional Moving Experience with Eezi Move
We recently hired Eezi Move for our relocation, and I couldn't be more impressed with their service. From the outset, their communication was impeccable, keeping me informed every step of the way. The moving crew was punctual, and efficient and treated my belongings with the utmost care. Their professionalism and positive attitude made the entire process stress-free. The pricing was fair, with no hidden costs. I highly recommend them for a seamless and reliable moving experience.
1 reply
51 months ago
Call center not able to correctly cancel subscriptions
Such a bad experience canceling my services. I had two active subscriptions that I asked to be disconnected at the start of February. The consultant ensured that it was done and that my last debit order will be due on 28 February 2022. Today I receive an SMS stating that my next debit order is due 28 March 2022. I contact the call center to be told that only one subscription was canceled and that I need to pay for March there is nothing they can do. The consultant disconnected the remaining subscription effective at the end of March 2022. I now need to pay for another month due to an ineffective call center process.
2 replies
67 months ago
Deceased Estates Telkom
My dad passed away in February 2020. I notified Telkom of this fact together with the necessary documentation. Telkom kept on deducting my dad's Fibre for 7 months after his passing. I'm still struggling to get Telkom to refund the debit orders so that I can finalize my fathers estate.
0 replies
103 months ago
Black Friday Explora 2 Fully Installed
Order no: ********** 19 Complaint no: ********** 619 I placed and paid for the Explora 2 Fully Installed package during black friday on 24 November 2017. I since only received the decoder, no 80cm dish and no installation voucher. I also reported this to Hi-Fi Corporation on Tuesday 5 December 2017. I since received a few calls from the call centre including an instruction to phone DsTV to provide them with my decoder serial number in order to obtain my installation voucher. DsTV kindly advised me that they are not able to help me. Hence I am in possession of a decoder fully paid for including installation that I cannot do anything with. To me this is unacceptable. I requested the call centre of Hi-Fi Corporation to arrange that the decoder delivered to me be collected and that a new decoder including the 80cm dish AND the installation voucher be delivered before 15 December 2017. I really need this to be done before the start of the festive season with family arriving etc. I would appreciate feedback as soon as possible.
0 replies
Review Distribution
5 Star
6 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (11.11111111111111%)
1 Star
10 (55.55555555555556%)