EP
Echelon Private Client Insurance
Claimed Business
EP
Echelon Private Client Insurance
Claimed Business
9 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
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Review Distribution
2.9|9 Reviews
Jul '25 - Jun '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 09:31
Unacceptable Delay on Third Party Claim (Ref: 216315197 / ECLM71200703)
I am frustrated with the handling of my third-party claim (Claim number: 216315197 / ECLM71200703). It has now been almost a month, and despite providing all required documentation and following up multiple times, I have still not received payment. This delay is preventing me from repairing my vehicle, which is causing ongoing inconvenience and disruption. What is most concerning is the lack of clear communication and accountability. Each follow-up results in vague responses or no meaningful progress. There appears to be no urgency in resolving what should be a straightforward third-party claim. This level of service is unacceptable. Third parties should not have to chase insurers for weeks just to get paid what is due. I expect: * Immediate escalation of this claim * Clear communication on the status * Urgent settlement of the outstanding amount If this is not resolved promptly, I will have no choice but to escalate the matter further. I strongly caution others to be aware of the delays and poor service I have experienced.
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Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 09:31
Unacceptable Delay on Third Party Claim (Ref: 216315197 / ECLM71200703)
I am frustrated with the handling of my third-party claim (Claim number: 216315197 / ECLM71200703). It has now been almost a month, and despite providing all required documentation and following up multiple times, I have still not received payment. This delay is preventing me from repairing my vehicle, which is causing ongoing inconvenience and disruption. What is most concerning is the lack of clear communication and accountability. Each follow-up results in vague responses or no meaningful progress. There appears to be no urgency in resolving what should be a straightforward third-party claim. This level of service is unacceptable. Third parties should not have to chase insurers for weeks just to get paid what is due. I expect: * Immediate escalation of this claim * Clear communication on the status * Urgent settlement of the outstanding amount If this is not resolved promptly, I will have no choice but to escalate the matter further. I strongly caution others to be aware of the delays and poor service I have experienced.
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Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 19:12
Warranty Not Honoured on Geyser Installed Through Echelon
I am extremely dissatisfied with the handling of my recent geyser claim involving Digicall Group and Echelon Private Client Insurance. In 2022, a geyser was supp**** and installed at my property as part of an approved insurance claim. The installed geyser carries a 5-year warranty from the date of installation for the cylinder unit. During March this geyser burst, and I requested Echelon to advised the service provider as the geyser is still within the warranty period. However, I have now been informed by Echelon and the Digicall Group that the service provider is unwilling to honour the warranty. My question is, why is Echelon appointing ************ service providers that do not honour warranties. Even my broker has raised concerns regarding the handling of this, and has requested Echelon to escalate the matter, but more than a week has now passed with no resolution in sight. I am currently in the process of perusing remedies through consumer protection and Ombudsman channels as it is clear that the insurance and the service provider are not willing to ethically resolve this matter. This experience falls far below the expected standard of service, and based on the handling of this situation I would steer-clear of Echelon as a personal insurer.
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Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 19:12
Warranty Not Honoured on Geyser Installed Through Echelon
I am extremely dissatisfied with the handling of my recent geyser claim involving Digicall Group and Echelon Private Client Insurance. In 2022, a geyser was supp**** and installed at my property as part of an approved insurance claim. The installed geyser carries a 5-year warranty from the date of installation for the cylinder unit. During March this geyser burst, and I requested Echelon to advised the service provider as the geyser is still within the warranty period. However, I have now been informed by Echelon and the Digicall Group that the service provider is unwilling to honour the warranty. My question is, why is Echelon appointing ************ service providers that do not honour warranties. Even my broker has raised concerns regarding the handling of this, and has requested Echelon to escalate the matter, but more than a week has now passed with no resolution in sight. I am currently in the process of perusing remedies through consumer protection and Ombudsman channels as it is clear that the insurance and the service provider are not willing to ethically resolve this matter. This experience falls far below the expected standard of service, and based on the handling of this situation I would steer-clear of Echelon as a personal insurer.
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 12:14
Echelon are you really having a cash flow problem so that you cannot pay claims?
Echelon, I understand many companies and individuals go through cash flow problems at times. However they should not be embarrassed about it. These things happen. No problem I will personally pay the approximately R6800.00 owing to the panel beaters and you can pay me back over 6 months if necessary. If you do need longer just say so.
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 12:14
Echelon are you really having a cash flow problem so that you cannot pay claims?
Echelon, I understand many companies and individuals go through cash flow problems at times. However they should not be embarrassed about it. These things happen. No problem I will personally pay the approximately R6800.00 owing to the panel beaters and you can pay me back over 6 months if necessary. If you do need longer just say so.
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Anonymous
1 reviews | Active since Jan 2020
16 Feb 2026, 19:49
Disgusting service to Third Party Claim
I was involved in a collision while my car was parked on the street. Santam's client put in a claim as they were at fault. Since October 29 2025 I've been sending emails still not resolved. Sheer incompetence within the Claims Dept.
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Anonymous
1 reviews | Active since Jan 2020
16 Feb 2026, 19:49
Disgusting service to Third Party Claim
I was involved in a collision while my car was parked on the street. Santam's client put in a claim as they were at fault. Since October 29 2025 I've been sending emails still not resolved. Sheer incompetence within the Claims Dept.
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Anonymous
1 reviews | Active since Jan 2020
8 Dec 2025, 13:00
Retang Tladi, progression service
Thank you to Retang Tladi. He’s dealt with my insurance with professionalism and respect like no other. He called me on time and ensured that all my queries were handled appropriately. Retang thank you so much for your service. Hope your employer knows how much of an asset you are .
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Anonymous
1 reviews | Active since Jan 2020
8 Dec 2025, 13:00
Retang Tladi, progression service
Thank you to Retang Tladi. He’s dealt with my insurance with professionalism and respect like no other. He called me on time and ensured that all my queries were handled appropriately. Retang thank you so much for your service. Hope your employer knows how much of an asset you are .
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Anonymous
1 reviews | Active since Jan 2020
7 Nov 2025, 13:23
Exceptional Service from Echelon Private Client Insurance!
I logged my claim more than two months late, yet Echelon settled it within a single day of receiving the complete set of documents. The process was absolutely hassle-free — simple, transparent, and easy to understand. It’s rare to experience this level of efficiency and professionalism in the insurance world. Truly outstanding service!
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Anonymous
1 reviews | Active since Jan 2020
7 Nov 2025, 13:23
Exceptional Service from Echelon Private Client Insurance!
I logged my claim more than two months late, yet Echelon settled it within a single day of receiving the complete set of documents. The process was absolutely hassle-free — simple, transparent, and easy to understand. It’s rare to experience this level of efficiency and professionalism in the insurance world. Truly outstanding service!
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Replies (0)A