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Mo L

Active since Apr 2025

6

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0

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6 reviews

4 months ago

Warranty Not Honoured on Geyser Installed Through Digicall

I am extremely dissatisfied with the handling of my recent geyser claim involving Digicall Group and Echelon Private Client Insurance. In 2022, a geyser was supp**** and installed at my property as part of an approved insurance claim. The installed geyser carries a 5-year warranty from the date of installation for the cylinder unit. During March this geyser burst, and I requested Echelon to advised the service provider as the geyser is still within the warranty period. However, I have now been informed by Echelon and the Digicall Group that the service provider is unwilling to honour the warranty. My question is, why is Echelon appointing ************ service providers that do not honour warranties. Even my broker has raised concerns regarding the handling of this, and has requested Echelon to escalate the matter, but more than a week has now passed with no resolution in sight. I am currently in the process of perusing remedies through consumer protection and Ombudsman channels as it is clear that the insurance and the service provider are not willing to ethically resolve this matter. This experience falls far below the expected standard of service, and based on the handling of this situation I would steer-clear of Echelon as a personal insurer.

2 replies

4 months ago

Warranty Not Honoured on Geyser Installed Through Echelon (a Santam company)

I am extremely dissatisfied with the handling of my recent geyser claim involving Echelon Private Client Insurance (a Santam company) and the Digicall Group. In 2022, a geyser was supp**** and installed at my property as part of an approved insurance claim. The installed geyser carries a 5-year warranty from the date of installation for the cylinder unit. During March this geyser burst, and I requested Echelon to advise the service provider as the geyser is still within the warranty period. However, I have now been informed by Echelon and the Digicall Group that the service provider is unwilling to honour the warranty. My question is, why is Echelon appointing ************ service providers that do not honour warranties. Even my broker has raised concerns regarding the handling of this, and has requested Echelon to escalate the matter, but more than a week has passed with no resolution in sight. I am currently in the process of perusing remedies through consumer protection and Ombudsman channels as it is clear that the insurance and the service provider are not willing to ethically resolve this matter. This experience falls far below the expected standard of service, and based on the handling of this situation I would steer-clear of Echelon as a personal insurer.

3 replies

Echelon Private Client Insurance

4 months ago

Warranty Not Honoured on Geyser Installed Through Echelon

I am extremely dissatisfied with the handling of my recent geyser claim involving Digicall Group and Echelon Private Client Insurance. In 2022, a geyser was supp**** and installed at my property as part of an approved insurance claim. The installed geyser carries a 5-year warranty from the date of installation for the cylinder unit. During March this geyser burst, and I requested Echelon to advised the service provider as the geyser is still within the warranty period. However, I have now been informed by Echelon and the Digicall Group that the service provider is unwilling to honour the warranty. My question is, why is Echelon appointing ************ service providers that do not honour warranties. Even my broker has raised concerns regarding the handling of this, and has requested Echelon to escalate the matter, but more than a week has now passed with no resolution in sight. I am currently in the process of perusing remedies through consumer protection and Ombudsman channels as it is clear that the insurance and the service provider are not willing to ethically resolve this matter. This experience falls far below the expected standard of service, and based on the handling of this situation I would steer-clear of Echelon as a personal insurer.

0 replies

7 months ago

Kevin Naidoo - KVN Accounting: Deposit Taken, No Service Delivered, Pursuing Legal Remedies

Our company engaged KVN Accounting, of who the Owner and Managing Partner is Kevin Naidoo, for accounting/tax services. We paid a 70% deposit in August 2025. Despite repeated follow-ups, there was no substantive progress on the work to be done by Kevin Naidoo. One additional point of concern was we noticed a tendency that Kevin Naidoo has a tendency to lie and make dishonest statements when reporting on work progress. After raising these concerns and giving reasonable time for remedy and delivery of the scope of work (including assurances that work would be completed by end-November 2025), the deliverables were still not provided, with no substantive work done. As a result we proceeded to formally terminate the mandate and requested refund of the deposit that was paid. We gave reasonable time to Kevin Naidoo to respond, which he did not. Thereafter we issued a formal Letter of Demand, again with no response from Kevin. We are now pursuing legal remedies. We are also in the process of reporting the matter to the relevant professional/regulatory bodies for consideration of professional misconduct. In short, Kevin Naidoo and his firm, KVN Accounting, proved to be an ***********, ********* and unprofessional service provider. I would advise anyone to steer clear of this man and firm.

0 replies

Bonitas Medical Fund

8 months ago

Agile Health / Bonitas

I have submitted an application to Bonitas / Agile Health. I have been contacting Bonitas to find out the progress on the application, but Bonitas is not able to advise on the progress of the application, nor are they able to put me in contact with Agile Health. The query reference numbers provided also does not work when contacting Bonitas. How does one get in touch with Agile Health to follow up on an application? Shocking service for a medical aid fund like Bonitas.

4 replies

16 months ago

Our order was not delivered and OneCart refuses to refund.

I would give a zero rating if I could as even 1 star is too much. The goods we ordered were not delivered, and when I called their Customer Service number they refused to issue a refund. Never using OneCart again. I should have looked at their online reviews before ordering from them….atrocious service and company.

0 replies

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

6 (100%)

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