CS
Chanelle S
Active since May 2014
11
Reviews
0
Industries
Reviews
11 reviews26 months ago
All About Excellence
Beyond Wellness is seriously impressive. From the moment you walk in, you can tell they're all about excellence. The staff take real pride in their work, which is refreshing to see nowadays. They pay attention to every detail to make sure you have an amazing experience. If you want to treat yourself, Beyond Wellness is the place to be.
0 replies
26 months ago
An Endless Nightmare
I feel like this dealership does not care about its brand or customers, they display no pride in what they do. More than a year later, my ongoing struggle with this dealership persists, marking an absolutely horrific experience. Despite discussions with both the Service Manager and Dealer Principal, communication remains lacking, with promises of follow-up unfulfilled or outright ignored. The Service Manager admitted to issues with the car and pledged to provide updates, yet when we approached the Dealer Principal, we were informed that the panelbeater found no faults—a claim contradicted by my own visit to the panelbeater, who confirmed the car's issues. This cycle of back-and-forth has endured for over a year. During a recent service, my car was held for a week to address its issues, but upon retrieval, no repairs had been undertaken beyond the service itself, leaving me inconvenienced without resolution. Furthermore, a previous directive from a Service Advisor instructed me to take my car to a different panelbeater, with assurances of arrangements made by the dealership. However, upon arrival, I was met with confusion as they had no knowledge of my appointment, and the dealership made no arrangements, leading to wasted time and effort on my part. On February 20th, during a conversation with the Service Manager, I proposed exploring options to trade in the problematic vehicle for a different one. Once again, assurances were given, yet to this date, no progress or response has been forthcoming.
0 replies
51 months ago
Unhelpful and Negligent Consultants
My mother received an email advising that her personal information has been discovered on the Dark Web. She called several times and spoke with several consultants, but no one was able to assist her or tell her what it is she needed to do. I tried to call and no one was able to assist either, instead the consultant hung up. Your consultants made minimal effort to assist and this display of behavior is negligent considering that Transunion was targeted in a Cyber-attack.
1 reply
93 months ago
No Delivery and Poor Service
I subscribed to the Womens Health Magazine and of late, I have to follow up every month with regards to the delivery of the Magazine. When I phone or email the call centre, I get the same generic response from different consultants with no solution. Nobody actually seems to care about the frustration of the clients.
0 replies
122 months ago
Poor Workmanship
<p>Cape *****ula Panelbeaters...most horrific experience ever! There was overspray on my dashboard, car seats and my car was scratched. I had to take my car back on 4 occasions if not more and it is still not fixed, been back and forth since January.</p>
0 replies
127 months ago
Struggling to get my refund from Telkom
After charging me for something I did not sign up for, I am struggling for about 2 months now, going on to 3 months to get my refund from Telkom. I asked to speak to a manager in the Billings Department and after holding for a long time, the manager never answered my call. The agent then told me the refund was paid into my bank account 2 days ago, when I phoned my bank to find out about any pending deposits they informed me that NO deposits was made. I have been following up with Telkom almost every week. This is my 3rd post on HelloPeter!!
1 reply
127 months ago
Poor Customer Service
I made an appointment for a gel mani and pedi for myself and 2 of my colleagues, when I made the booking the lady who scheduled the appointment assured me that there would be enough therapists to assist all 3 of us and that we would be done within an hour as we would be coming in our lunch time. We waited for almost 30 minutes, there was only 1 therapist to assist us, another therapist came to assist after awhile. We obviously didn't have enough time to get pedicures as well. I understand that this is a busy time of the year and could put up with all of the above, but the bad attitude that my colleagues and I received was just uncalled for. The prices are good, but I would rather pay double somewhere else.
0 replies
127 months ago
Excellent Customer Service
I am always impressed with the service I receive from Shamee, she is always friendly and does an amazing job.<br> Shamee is a perfectionist and her friendly attitude just makes the experience so much more enjoyable.
0 replies
128 months ago
Livid! Poor Service and Incorrect Billing
After getting a sms advising my account will be credited with R664.22, R825 still went off my account!!! There was one attempt from Telkom to try and call me to update me on my account, they could have even left a VM to update me. When I called the call centre, spoke to several consultants no one could advise me on my account. Emailed [Email Removed] to advise when I will be available to take calls, but no one called. The service is just appalling. A month later and my query has still not been resolved.
1 reply
129 months ago
Billed for something I did not sign for or agree!!
My contract recently expired, I have been to the N1 City and Canal Walk branch on more than one occasion to find out if I should upgrade or if I can keep my existing contract as there is nothing I want to upgrade to at this stage. I was advised that I can keep my existing contract on a month to month basis and the installment will remain the same and that I won't be charged for the handset, the manager at the N1 City branch confirmed this! My monthly installment is usually R369. However, I received a bill of R788.39 as the conditions of the contract has changed without my knowledge or consent! This is against the Consumer Protection Act and Unfair Business Practice , you cannot just bill someone for something that they didn't sign for or agree on !! I want this bill rectified and contract cancelled with immediate effect, I am not interested in any stories.
1 reply
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (45.45454545454545%)
1 Star
4 (36.36363636363637%)