RM
Renate M
Active since May 2014
13
Reviews
0
Industries
Reviews
13 reviews1 month ago
Employee review
As a first-time recruiter, I’ve found my role to be highly rewarding in terms of learning and personal growth, particularly through developing strong communication, networking, and sales skills in a fast-paced environment. The structured targets and performance-driven nature of the role have helped me build resilience, discipline, and a results-oriented mindset, while also pushing me out of my comfort zone.
0 replies
2 months ago
The agent who assist...
The agent who assisted me was extremely helpful and professional
2 replies
10 months ago
I love the speedy and friendly service that I always receive from Miway
I love the speedy and friendly service that I always receive from Miway. As well as the constant updates and feed back
1 reply
44 months ago
Horrible customer service
Fnb Westgate, customer service is key !!!! This morning I had the misfortune of being "assisted" by Gcina, who clearly was not in the mood to be of service. I will not use FNB westgate again. She was rude, impatient and dismissive. Send her home if she is in a bad mood because she clearly is not the ideal customer service candidate
1 reply
52 months ago
Faulty Samsuns A52
Re: Samsung Electronics South Africa. 2929 William Nicol Dr, Bryanston, Johannesburg, 2021. 011 549 1500 I logged a call with Samsung Electronics on the 23rd of February 2022, with regard to my faulty 2 month old mobile device. My initial conversation at this office was with Kosikana who advised that he will escalate my call and turnaround time for a response from this escalation will be 24-48 hour. (this was on the 23rd of Feb 2022) I have since tried several times to contact Kosikana but to no avail. I have had to repeat myself to several different agents. My last call today 28th Feb was with Thami who also advised that he will escalate my call (call ref 7116679454 and escalation ref: 2256505308. I was on the call with Thami for over 30min when the call cut. I have been trying to contact him but because it is a call centre, I get through to a different agent every time and I am then obligated to go through the whole process again. Samsung agents have my contact details but to date no-one has attempted to call me with regards to my query. I would like to urgently have this matter resolved as I am paying for a device that is not even in my possession because it is faulty and I am not getting any resolution to my problem
6 replies
83 months ago
SARS Tax submission taking over a month to finalize
It takes 21 working days for an audit. Sars does not let you know once that audit has been completed. You eventually call them long after the 21 days have expired just to find out that the audit has not been finalized. They give you a case nr and advise they will escalate it. Several case nr's later, I am advised that it will take another 21 days for the escallation. Tax submission was done on the 7th of June already. Now they are counting 21 days from my 2nd last case nr WTH really
0 replies
96 months ago
LAPTOP MOTHERBOARD CRASHED AFTER 3 MONTHS IN USE !
i Purchased a laptop from Dion Wired in April 2018. They had a special and I called all the stores and finally found that Dion Wired Cradlestone still had the special in store. Upon purchase of laptop, I was advised that they do not know where the original charger is, however the salesman advised that I can purchase a universal charger, which will work with the laptop. I bought the charger in the same store. 3 months down the line the laptop stopped working. I took it back to the store and a different salesman advised that they should never have sold me the laptop without the original charger. The same salesman called me back today advising the the motherboard is fried due to the fact that I was using a universal charger. I use this laptop for work and have now been without a laptop for almost a week. They do not know how long it will take to replace the motherboard. NOT HAPPY AT ALL !
2 replies
100 months ago
Late joiner fee !!!!
I recently noticed a monthly deduction from Fedhealth for late joiner fee. I queried this and they explained it was because we were not on a medical aid prior to joining Fedhealth. I advised them that we have always been on medical aid and they ask me to forward the membership certificate as proof, which I did. Thereafter they adjusted the late joiner fee to 5% monthly because my husband has not been on medical aid. Again I called and advised that we have always been on medical aid and we should not be paying a late joiner fee. And why is this even a monthly fee ? Anyway long story short, I called again to query this and this time the agent advised me that I waited too long too query this, I should have queried it long ago. I only became aware of this monthly addition to my premium when I asked for a breakdown of the fees because I had my son removed from the medical aid and there was not much difference in subscription. The agent then advised me that the late joiner fee is on my statement every month( who reads their statement anyway) I looked and cant find it. I would appreciate it if someone from Fedhealth can please urgently resolve this for me.
1 reply
107 months ago
Contract cancelled without authorization
Cell C cancelled my contract without my knowledge. When I called to find out why, I was advised that there was a system glitch. This was yesterday. This morning someone called me from their social department and advised that they will have the legal department resolve the issue. I am now going into day 2 without having been able to use my phone and my customers are not able to contact me because now MY NUMBER DOES NOT EXIST. I tried calling the legal department but was on hold for almost 30 minutes
5 replies
108 months ago
No feedback
<p>Good day, FNB</p> <p>How long does it take to get feedback from you. I have logged a call via mail, via phone and via your facebook almost a week ago. Still no feedback. No1 in your call centre seems to be able to assist. I have been transferred to 4 different people and then back again to point of origin. This service is rediculous</p>
2 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
8 (61.53846153846154%)