SN
Sibongiseni N
Active since Jan 2014
10
Reviews
0
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Reviews
10 reviews2 months ago
Pathetic treatment from Bank Zero customer service.
I was fed up within a week. The level of disrespect from customer service was alarming. Bank Zero agents don't care. They are waiting for month end to get paid and to go home immediately, leaving clients on hold for answers. I opened an account online. I received a message that l had to fund my new account for my new card to be delivered. I transferred a few rands. The money didn't reflect on my new BankZero account. I then made enquiries as per WhatsApp chats. I had to wait. After a while l was instructed to forward a POP. I comp****. The response was that the account had not been FICA Verified and won't accept any deposits. That was it. As if l was the one to do verify the account. And that was in contrary to the fact that l was instructed to fund my account. . From then, it was a silence response from customer service. I was panicking. I don't know whether the money transferred had been ******. Bank Zero didn't care. It was the worst start of the relationship. I had to ask them to close the account. I was thereafter told that silence response was as a result of shift change. What a stupid reason? Thanks, the money bounced back to the original account. These are the questions. Can l get answers, please. Why were l instructed to fund the account if the process of opening the account had not been completed? Why were l kept on hold during shift change? Why were l kept on hold during shift change? Why were l treated like trash?
0 replies
29 months ago
PICK N PAY.
I wonder why Pick n Pay is giving more business to a branch that is so useless and hopeless. Why is Pick n Pay Protea Boulevard is now introducing/ dealing with ASAP because they have no interest and are not stocking enough to cater for this. Tou get less than 50 percent of what you looking for.The attitude of women employees is appalling. They don’t respond to calls, if they do, they are so rude and negative. Orders are cancelled and they deliver after 5 hours. I even called the call centre and requested that my order should be processed at Pick n Pay Maponya Mall but l was told it’s impossible to do that because the system will choose a shop that is within a five kilometre radius. I even write a specific instructions but nobody cares. Why? Check order, 11509343. Can somebody do something about this. ASAP was so convenient for me until Protea Glen got involved. I expect an improvement in this matter. Please. Thanks.
1 reply
30 months ago
Capitec bank deductions from my account without my authority
Capitec bank has just deducted my funeral cover premiums last night for January 2024. I called their call centre. I spoke to Ayanda Msomi. I related my story to her. The bottom line is.that It’s not a lot of money but I don’t want to be treated like other people who overspend oduring December and thereafter fail to meet their financial obligations at the end of December. She told me to go to the branch to reverse the stop order. Capitec bank staff is misusing the authority they have over my account. Ayanda said l am venting and I tried make her realise that it’s not a proper word to use because l am not in a therapy session. In fact, I am trying to address the problem created by Capitec bank. .I am doing that at my own expense and time. Ayanda said she has the right to use the word as it is in a dictionary and in her vocabulary. She will never apologise for using it. I am not happy that my money was deducted before time, I had to use my units to be on the phone for about 40 minutes trying to address the problem and to reason with Ayanda to make her understand that her choice of words are unacceptable to me. I am not happy at all. I can see the money was reversed but I am still not happy that the bank I trust so much can have arrogant people like Ayanda Msomi on their payroll. Ayanda fails to understand the basics of a relationship between the client and the bank. Ayanda cannot differentiate between a genuine complaint and a lousy complaint. Ayanda is there to insult and belittle clients while waiting for her next pay. I wonder if the service charges have been reversed. I am not happy at all. This maltreatment is is unacceptable to me as a client.
2 replies
36 months ago
Motor Plan direct.
The most useless company ever. These people call you many times a day trying to sell a motor plan product. Even if you tell them you are not interested, they keep on calling you. In most cases, a person will call you and keep quiet just to irk you. What a bunch of fools. They use different numbers. It doesn’t help even if you block some of these numbers. Their numbers are +27(10) 496 6929, +27(10) 496 6930, +27(10) 496 6934+27(10) 496 6928 +27(10) 496 6932 +27(10) 4959159,+27(10) 4959162, just to name a few. I have an endless list. I hope this kind of behaviour is helping them in a way or other. But l doubt. It’s just the abuse of company resources and to tarnish the image of the company. Can the people in charge trace this employee or a bunch of them and take action. I am fed up now. I have called someone and asked to be taken out of the mailing list but it’s not helping. Can somebody help please. Thanks
1 reply
37 months ago
******** use of my profile.
Somebody booked a car using my profile. Woodford promised to investigate and give feedback. I am still waiting. Their promise of coming back to clients within 24 hours is just a wishful thinking. Junaid didn’t know what he was investigating. Or maybe they are hiding something.
3 replies
37 months ago
******** use of my profile
My profile has been used to book a car for someone else without my permission. I am so disappointed at Woodford. This is unacceptable. I suspect internal *****. This cannot be a mistake. The reference number is DD 17289. I tried to call around as nobody is interested in looking into the matter. Some employees dismiss it as just a mistake. Totally unacceptable.
2 replies
37 months ago
Horrible service at Makro.
This has happened twice in a row. Makro advertise items. You compare prices with other retailers and thereafter buy at makro(online). Later on, while waiting for delivery, Makro comes back to you and say they have no stock. How did they accept my order if they didn’t have stock? Time wasters.Thereafter, they demand proof of account for a refund. Refund will take weeks to be deposited into the account. Why? Their employees don’t answer calls, don’t know anything. Makro is turning into a ghost retailer now. They will request you to take part in their client satisfaction survey many times. You can see they don’t care. I will never buy from them again.
1 reply
53 months ago
Macheka Solar Panels
I paid R16800 for nothing. Shoddy work. This guy has blocked me. He advertises his business as as solar panels fitter. He brought old solar panels and were not mounted on the roof. I realized that after paying him. He has not come back to fix his mess. Be careful of this man.
0 replies
66 months ago
Vodacom employee's stinking attitude.
I went to Jabulani Shopping Mall, Vodacom Shop on the 5th of January 2021 . The time was around 16:30. There were only 2 attendants who were busy with clients. At the same time, there was this third assistant/employee who was standing near one of her colleague just chatting. After about6 minut es, this Vodacom employee (who was standing not doing anything) strolled to her desk and called me to come to her desk. I then asked a client who I believed was there before me to go to this assistant to be assisted. This employee insisted that I should come to her. I waited for my turn. The client was only there to pay her installment. That took very little time. It was then my turn to be assisted. I did not understand why this employee had been standing while others were working. I went to her desk but I had to ask her as to why was she standing around not working while clients were waiting to be assisted. Her response was that she was on lunch and she also mentioned that she only helped us because she was feeling pity for us as we were waiting for such a long time. I told her that she was not supposed to be on the shop floor when on lunch. Her response was that she could do whatever she like during her lunch time. She told me that she was no longer going to help me because I was asking too much. She asked her colleague to assist me when done with her client. I waited. This rude employee called another client to assist WHILE SHE HAD REFERRED ME TO SOMEBODY ELSE. l waited for another 6 minutes. The rude employee had no client to help. She sat in her desk. I went back to her and asked to know who she was and told me that she was not going to give her name to me. I asked if the manager was in store and she told me that the manager was not in the shop. She told me that she was avoiding me and she just walked out of the shop. At last I managed to get her name, Civil Mongwe. Finally I was assisted. Civil Mongwe was not civil at all. I cannot understand how can an employee on lunch can remain on the shop floor. I hope this matter can be thoroughly investigated. The manager of the shop, Richard Dlamini was informed of the behaviour of his colleague but did not do much. On my way out, I saw Civil Mongwe standing outside chatting to somebody else while clients were waiting at Vodacom Shop to be assisted. Vodacom must do something about this. Thanks S E Ngcobo
3 replies
66 months ago
Shabby service from Nedbank
On Friday, 2020.12.11, l went to Nedbank Trade Route to collect my Credit Card. One of the employees made me to sit and wait for almost an hour unnecessarily. He did not know how the locker system work. He was not interested. He left me and went to enjoy his lunch. I am about to leave Nedbank. They can keep their incompetent employee. I know l can get a better service elsewhere. Good bye Nedbank.
0 replies
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