Active since Jan 2014
18
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18 reviews7 months ago
Terrible service and they don’t honour their own appointments
I bought a TV at Major on Saturday and requested for the it to be wall mounted, I paid for the installs service, and was told the installers would come immediately after the delivery. I received a call from Blingstallation shortly after and I requested hem to call em on Monday since I was driving. On Monday (10 November), I noticed their missed call and called back, they arranged to have my TV mounted the next day on 11 November at 15:30, they also sent a confirmation. On 11 November I stayed home the whole day waiting for them, by 15:17, I received a call from them informing me that the installers were running behind and that they should arrive by 16:10-16:30. By 16:33, the installers still hadn’t arrived, I decided to call Blingstallation to find out where the installers were, and I was told that they were running behind, they told me that they will confirm when they would arrive. As I’m typing, at 16:50, they have not sent any confirmation and the installers are not here. This is a terrible service, people should get their own private installers for less, with less hassles.
0 replies
13 months ago
Netcare Sunninghill is worse than any Public Hospital in South Africa
This morning I went to the Emergency Room at Netcare Sunninghill Hospital. I arrived at 10:00 am, went through the Triage and opened a file without any issues. I was assigned a room, and was checked by Dr.Wei who was quick and efficient, the nurse on duty was also helpful. However, after the doctor saw me he instructed that I go for an ultrasound, the nurse on duty informed me at 11:30 that someone from Radiology would be coming to fetch me in about 30 minutes to an hour, she asked me to be patient. After an hour, no one from Radiology showed up to fetch me, I was asked to be a little patient, I waited for another hour, by 14:36 no one had come to fetch me. I then proceeded to tell the nurses on duty that I believed it was better for me to leave and go get help elsewhere, they persuaded me to stay a little bit longer while they call Radiology. When they called Radiology no one picked up the phone, I was then advised to just walk to Radiology by myself. When I got to Radiology, I was informed that I would not be getting an ultrasound if my bladder is not full, I was asked to drink 5 cups of water and wait. I then waited, when my bladder was ready, I was placed on a bed and prepared for an ultrasound. I was left there lying on the bed and was told that they were waiting for a doctor. I waited for what felt like eternity, and still no one came. I got up to leave after I noticed that the time on the monitor was 16:00, by this time I was still not examined since I got into the ER at 10:00am. When I left the hospital it was 16:20, and I still didn’t get any help. I would never set foot on any of the Netcare hospitals even if I was dying, and would not advice anyone to even bother.
1 reply
20 months ago
Customer Service Helpline that doesn’t work at all
I’ve been calling Woolies customer service for the whole week and no one picks up the calls. On Friday I went to the Woolies store at MOA trying to get assistance, but even when calls are placed from their own stores, no one picks up. I called again on Saturday and was made to wait for an operator for over 20 minutes.
0 replies
23 months ago
Faulty iPhone 15
I ordered iPhone 15 online as part of my contract upgrade last year, the phone arrived in October 2023. After 2 weeks the phone started showing a blank screen, and then coming back on after an hour or so. Then in March, I went to give birth via C-Section, a few days after the phone screen went blank again; and wouldn't come back on even after a few days, I couldn't leave my house so I left it like that. It came back on after two weeks worked for 2-3 days then went blank again. It remained blank for a few weeks then came back on. I then took it to Mall of Africa where they claimed to have sent it for repairs, after 5 days I was alerted that the phone had been fixed and that I should come and pick it up. When I fetched it on Monday(18:45, 08 July), I was assured that the phone had been fixed and that it'll never give me problems again. On 9 July 2024, the screen went blank again, then I filed a complaint on Hellopeter. A Vodacom customer service agent called me and informed me that the phone wasn’t fixed and that I should send it to the nearest Vodacom shop. I then took the phone to Vodacom Centurion as per my discussion with the customer service agent. I dropped the phone on 15 July, and it was booked for a service on 16 July. On 23 July at 09:30, I received a call that my phone had been fixed and that I should go and pick it up. Shortly after I received the message, I received a call from Vodacom Centurion informing me that they had received the phone, but the phone screen was still blank despite repairs saying they had fixed it, then they informed me that they had to book the phone again. It seems like there's a serious issue with the phone, and no one is willing to address it. I can't continue paying monthly for a phone I don't use. I have been going back and forth with Vodacom trying to get my phone fixed since the 05th of July, yet there’s no outcome.
3 replies
23 months ago
Faulty iPhone 15
I ordered iPhone 15 online as part of my contract upgrade last year, the phone arrived in October 2023. After 2 weeks the phone started showing a blank screen, and then coming back on after an hour or so.Then in March I went to give birth via C-Section, a few days after the phone screen went blank again; and wouldn't come back on even after a few days, I couldn't leave my house so I left it like that. It came back on after two weeks worked for 2-3 days then went blank again. It remained blank for a few weeks then came back on. I then took it to Mall of Africa where the claimed to have sent it for repairs, after 5 days I was alerted that the phone had been fixed and that I should come and pick it up. When I fetched it on Monday(18:45, 08 July), I was assured that the phone had been fixed and that it'll never give me problems again. Today, 9 July 2024 at 22:52, I'm typing this because the screen went blank again and has been like that for an hour.
3 replies
46 months ago
FNB Bad Customer Service and Slow Response
I paid my Homeloan account manually, then FNB debited my account right after. I called the Homeloans department and Spoke to Judy who verified that I was indeed debited after paying, she then agreed to refund me and sent me a refund form. So far, I have filled out refund forms and sent them to two separate emails addressed as instructed by FNB, I've made a number of calls, and still haven't received any response or refund. I had set aside my monthly budget, and now have to live on borrowing because FNB took my money. Please refund my money ASAP.
1 reply
71 months ago
Chynell is a star ⭐️
Chynell Klopper responded and was very helpful and kind even though the issue had already been resolved.
1 reply
79 months ago
Money Transferred into Westbank Personal Account instead of Homeloan Account
Tonight I tried to make a transfer from my Cheque Account into my Homeloan account, everything seemed okay and the app was showing that the transfer was going into the correct account, but afterwards when the confirmation came through it showed that the money went into my Wesbank Personal Loan account. The app has been malfunctioning and currently says service is unavailable, i've called your customer care but they say that there is nothing they can do for me. My Homeloan payment is due in 3 days and the money went into the wrong account, please help since it's within the same bank.
2 replies
79 months ago
FNB App Malfunction Caused Money To Be Transferred into the Wrong Account
Tonight I tried to make a transfer from my Cheque Account into my Homeloan account, everything seemed okay and the app was showing that the transfer was going into the correct account, but afterwards when the confirmation came through it showed that the money went into my Personal Loan account. The app has been malfunctioning and currently says service is unavailable, i've called your customer care but they say that there is nothing they can do for me. My Homeloan payment is due in 3 days and the money went into the wrong account, please help.
1 reply
84 months ago
Galencia Aftersales Bad Customer Service
On 01 June I moved into my new apartment at Walford Estate , upon moving in, I discovered that the stove did not have a Wok support holder and that one of the pendant lights in the kitchen did not have a bulb. I then sent an email to Galencia Aftersales on the 10th but did not get any response. On the 11th, I sent the same email again and the response I got was "Noted with". It's been a month and I have not received any communication from Galencia Aftersales to show that they're making an effort to assist. The service has been dismal so far.
1 reply
Review Distribution
5 Star
2 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (11.11111111111111%)
1 Star
14 (77.77777777777777%)