ZM
Zakhe M
Active since Dec 2013
28
Reviews
0
Industries
Reviews
28 reviews3 months ago
Disgusting behaviour by customer care agent
I purchased a phone at Pep Sandridge. I was asked for my ID to rica the SIM card that came with the phone. This number is meant to be utilised for my company however it came to my attention that the number is reflecting as Gogo ka Tshepo on true caller. I called the vodacom call centre and was told they can’t assist. I must go back to Pep. I did that -the staff at Pep then told me I must call Vodacom as they allocate numbers. Pep is just a reseller of the sim. At this point I was annoyed as no one is giving me a solution. The staff at Pep then called Vodacom customer care and this is when I realised how unphased and non-chalant the agents at Vodacom treat customers. The agent who refused to give me her surname said her name is Thokozile and her team leader is Thandeka was so rude. She was so rude as she blatantly told myself and the Pep staff that she doesn’t see anything prepaid related and that I must go to a Vodacom store. The Pep staff were so shocked that someone who works with SIM card can tell us that prepaid customers are not protected in any way. This is how ****s take place. She further stated that she doesn’t work for true caller and because the sim is not contract she can’t see anything. She was not helpful even when the pep staff asked what the solution is. Instead she asked me some stupid security questions and stated that because I answered them correctly I am the only user of the SIM card. She couldn’t verify if this number was in use by someone else before me and or was rewashed and brought back into the system to be given to someone else. She couldn’t even confirm my date of birth to atleast appease me or confirm that the sim is rica’d/registered to me. I am so livid by that call with her that I am currently looking at cancelling three of my current contracts with Vodacom. The agent doesn’t treat customers with respect, she doesn’t know how to do her job instead she seemed like she was doing me a favour by answering the call. There are so many unemployed youth who would appreciate Thokozile’s job (if that’s even her real name). She said she sits at Vodacom in Pretoria which I know must have been a lie. I am utterly disgusted !!!!
3 replies
8 months ago
Rotten Milk days ahead of BB Date
My mom purchased milk at Makro Crown Mines on the 06 October 2025. When she opened to consume it on the 10th the milk was rotten even though the best before date on the package was the 12th October. Can someone explain how this is possible?!? This is unacceptable and disturbing.
3 replies
10 months ago
Daylight *******
This company took over electricity in our complex, 12 days later I have had to load electricity nine times - from loading three times a month! I keep getting told about usage yet that doesn’t make sense cause nothing has changed from when I was using previous meter box. I cook once a week cause I’m barely home. I leave home around 7am and back late afternoon. I don’t put the heater on cause I use a hot water bottle or electric blanket in bed. I switch off all the lights and leave in the room that I’m seated in. When I ask why the units are getting depleted so quickly I’m given graphs telling me about my usage. Nothing about my usage has changed!!!!!!! I have had my electricity switch off more times in the past 7 days than I ever had in time staying in the complex. The app shows I have units yet the electricity switches off. And when I ask why I don’t get notification that my units are running low I was given a lousy excuse that my number wasn’t registered yet I put my number on the registration form we had to fill in before cut off date for change over! I am livid!
0 replies
15 months ago
Terrible Service with unphased consultant
I’m a business owner who has been looking to get VoIP and have been communicating with a consultant by the name of Shafeequa who has been totally disgusting in her service. I’ve been asking her questions via email and getting unsatisfactory responses further to that when I call she then has the audacity to tell me I could have multip**** the quote she had given me by 3. I had impeding questions related to that quote. To say I’m disappointed would be putting it lightly. I expected better from such a reputable business. I have thus informed her I am no longer interested in moving further with this sale and will find another company to host my VoIp. And will definitely tell anyone willing to listen about this appalling service.
0 replies
18 months ago
******* pretending to care for their clients !!!
I have been requesting recordings from gym company after one of their staff members called me to ask why I was still paying even though my membership had been cancelled. They asked me if I’d like fo pause my account whilst figuring out if I’m keen to continue with my membership. She then offered me a free 3 month gym voucher to compensate as the gym can’t refund my money back due to payments being made via EFT. Then suddenly the story changes and I’m told I have been blacklisted as I didn’t go into the gym to sign amnesty cancellation paperwork and now I owe gym company as membership was never canceled. Shockingly she can’t give a breakdown of the owed amount!!! The contradiction has been extremely alarming. Why is there arrears ? A business as established as Gym company doesn’t have recordings yet you communicate with clients daily?!? How do you engage with your clients because now we are dealing with a he said, she said situation. The audacity of one of your managers to tell me that the R1000 I had paid via EFT was now receipted for amnesty payments to cover up. Is this how you ***** from clients ? Is this your Modus Operandi?! Please note that I will be taking this matter further to the consumer ombudsman. It’s quite disheartening that a facility that should be looking after personal health and wellbeing of their clients is operating in this manner. It’s disgusting atrocious behaviour with no ethical business decorum. As indicated I will be taking this matter further.
1 reply
19 months ago
Begging for debit order mandate!!!!!!!
I signed a debit check mandate 2 months ago and to date every month I am forced to make payment into Icebolethu account. I waited for the debit order to run on the 25th of October- it didn’t. I then sent a WhatsApp message (and this wasn’t the first one, I had sent a message to query this issue in September as well). The person who didnt even bother to introduce themself by name then had the audacity to tell me as a client to REMIND them the following day to call me so they can check what the issue is. I was flabbergasted and asked how they expect me as a paying client to make contact with them!!! The service I have experienced has been appalling and disgusting. My question is if they can treat me like this now, God forbid I have a burial how will they service me as their client. I am not a happy client and if my money is not good enough to have a policy let me know so I can find a company that will value me as a client and give me good service!
1 reply
24 months ago
Fast Becoming Avalon Cemetery!!
What a disaster Nasrec has become. The gravesite has become no better than Avalon. Gaining entry with a funeral took us over an hour. By the time we parked the family had almost completed burial. The busses that bring people to the site park everywhere and cars can’t drive into the parking lot. People are parking their cars by the gate blocking others to drive in/out. Your security company was useless and people had to control the traffic themselves. I have taken pictures which I am happy to share with you. You need to Do better for people who are coming to bury their loved ones, people who are in mourning. Some of the toilets were blocked, there was a foul odour from the drains. Nauseating !!!! People pay you over R20k to have a dignified send off for their loved ones!!! What we witnessed on Saturday was disgusting.
0 replies
25 months ago
Disgusted by the ************ behaviour
When I signed up for Miway Blink I was told I would get paid back for driving less than 2000km a month. I got my sister to sign up as well and she is currently unemployed, all she does with her car is take her son to school and she goes to Jhb cbd once a week for a part time job. She has driven 1400km in this month and Miway Blink paid her back R14!!!! They sent an email saying she was over paid for the past couple of months but in all the months she hasn’t by passed the 2000km. Can someone justify how they went from paying her R600/R700 a month for driving less to a R14 payback! Or is this how Miway is trying to recoup what they say they’ve overpaid in the past couple of months. She is nowhere near 2000km for this month and you believe R14 is the cash back she is owed?!?! I am disgusted and both my sister and I are looking to move our insurances elsewhere because we can’t be dealing with ************ behaviour. What will happen if our cars get ****** or are involved in accidents ? Will you change your tune like you’ve done now with the cash back ?!?! I will tell anyone willing to listen to not sign up for this insurance! Nonsense
1 reply
28 months ago
Worst customer service experience !!!!
If I could rate with no stars I would do just that!!! For a customer service consultant, Foster Khosa must be one of the worst consultants I’ve spoken with. He spoke over me , was rude and very unhelpful. I deal with clients on a daily basis and everything that transpired in the call I just had with him was totally disgusting. Teach your consultants to do better with all calls regardless of who they speaking with!
1 reply
30 months ago
Masters in Frustrating People!!!! Can’t be accountable
I have been chasing Planet Fitness Midrand to send me a letter confirming I won’t be liable for the settlement amount after weeks of fighting them to cancel my membership since their internal staff member was found guilty of lying to sign me up. They’re then informed their HR department is dealing with the misrepresentation case and I won’t be liable for any cost as I am cancelling due to misled. I am now getting threatening messages that I owe Planet Fitness a settlement amount of R1800!!!!! No one is responding to my emails requesting a confirmation letter of no settlement fee and closure of this matter instead I have an email from 3 weeks ago stating that the membership has been cancelled. I will tell anyone willing to listen not to make the mistake of signing up with Planet Fitness. They don’t know the meaning of accountability, all they do is frustrate a person. I have been dealing with this matter since October and frankly I’m sick of it. It’s time I get my attorneys involved. If I could give a NO STAR ATTACHED GO THIS REVIEW I WOULD!
2 replies
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27 (96.42857142857143%)