MV
Minette V
Active since Oct 2013
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Eskom empty promises as always
After about 20 calls and reference numbers nothing being done !!!!! My nanny has been without electricity for 9 days already. Sharing a house with small kids, old people and one disabled person being without electricity is making it really difficult and sometime impossible! We have called numerous times everything we are told they will be there tomorrow at 14h00 well they never arrive !!!!!!! This is so DISSAPOINTING what they are so unreliable and only full of promises. Can someone please sort this out now ! Re f Number : 1160013616
1 reply
1 month ago
Only promises NO SERVICE
After about 20 calls and reference numbers nothing being done !!!!! My nanny has been without electricity for 6 days already. Sharing a house with small kids, old people and one disabled person being without electricity is making it really difficult and sometime impossible! We have called numerous times everything we are told they will be there tomorrow at 14h00 well they never arrive !!!!!!! This is so DISSAPOINTING what they are so unreliable and only full of promises. Can someone please sort this out now !!!!!!!!!!!!
0 replies
13 months ago
EMPTY PROMISES, BAD SERVES
My Journey with the “Hallo Sunshine” Group aka GoSolr In early November, I was on an overseas conference call when our solar system died during loadshedding. I had to apologize to the client and reschedule. GoSolr took four days to resolve the issue. On 11 December, the battery depleted again. I contacted the helpdesk and was promised a callback, which never came. I phoned daily and, after three days, finally spoke to someone who resolved it within minutes. This occurred even though I had previously requested the battery be set to stop at 30% to prevent damage—clearly, it wasn’t done. Over the next month, I made several calls to get the 30% setting app****. Eventually, it was sorted. But then the real frustrations began. 23 February 2025 After several calls, I sent this email: When you were here to sell us the solar, we asked you that we will be getting the same system As the friend that recommended us to you. You locked into their details and could see what system they have etc. We have been having problems very often, so we went to them to asked them to show us how the system work. We DEFINITELY do not have the same system, and we are paying more than them !!!!!! We cannot manage our system to switch to Eskom at set time etc. Which means if we have load shedding late at night our battery is depleted and we have no ELECTRISITY anyway, my small little inverter worked better than this system. I run a business and with time differences overseas I had to call off meetings due to no electricity THIS IS NOT ACCEPTABLE !!!!!!!! We need this sorted ASAP !!!!!!!! This is not on and I will not leave it here! I expect a call from you on Monday 24 March by 15h00 or I will take this further. I got a reply. 28 February 2025 I sent another email: Thank you for your email. I appreciate your response, but I wanted to highlight a few ongoing issues we have faced regarding the battery and service. We've had two instances where the battery completely died. The first time, I had to call after hours and wait over 20 minutes without an answer. I called again the next day, and was told that someone would reach out and come to our home. However, after three days of waiting without any contact, I called again and was told the same thing. It wasn't until five days later, when I posted on Facebook due to the lack of response, that someone finally called me and managed to resolve the issue remotely immediately. This was very frustrating. After this, I was reassured that the system would be checked thoroughly, and everything would be running properly. I had also requested that the battery be set to cut off at 30% to prevent damage. Unfortunately, just a few days ago, the battery ran completely to zero in the middle of the night while I was on a conference call with overseas clients, and, to make matters worse, it was during load shedding, so there was no power available at all. This past Sunday night, we encountered another issue. My concern is that with load shedding occurring at unpredictable times, I need to have the ability to switch to Eskom when necessary in the evenings to save power on the system, ensuring I have backup during load shedding, especially late at night. We attempted to switch over to Eskom by flipping the switch, but the inverter light stays on while the Eskom light remains off. When I check the app, it still shows that we are running on battery power rather than Eskom. This seems to be an ongoing issue, even after being assured that the settings were adjusted for optimal usage and power saving. Additionally, when we want to use the air conditioning in the evenings, it drains a significant amount of the battery. We are unable to manually switch to Eskom while using the aircon, which causes the battery to deplete much faster. As a result, we are concerned about not having enough power when load shedding hits, especially later in the evening. How can we optimise the system so that we can assure that the battery will be fully charged prior to load shedding and not use solar power to the maximum and only eskom as required to top up at night in case of load shedding during hours of darkness. Despite being assured that the battery was set to cut out at 30%, we’ve observed that the battery was drained well below 30% during the early morning hours. This is concerning, as we specifically purchased your product to ensure reliable backup during load shedding and to save on electricity. However, we are finding it frustrating as we’re unable to make necessary adjustments to optimize the system's performance. I would also like to commend Lelo Hena, who assisted us on Sunday evening. His service was excellent, and we truly appreciate his help. Could you please advise on how we can better manage the system going forward to prevent situations like the one mentioned above? We would like to ensure optimal use of the system, especially during load shedding. I received no reply or feedback. 03 March 2025 I followed up: Please advise in below it has been a week Thank you Still no reply. I sent another: PLEASE REPLY TO EMAILS !!!! What is happening now is that at night when there is no loadshedding, it goes over to Eskom and the battery stays full all the time , I have bought more Eskom electricity in the last week than in months so at night no electricity from the battery just Eskom electricity. 12 March 2025 Another email sent: CAN WE PLEASE NOW SORT OUT THIS MATTER PLEASE EXPLAIN THIS. ONS A PERFECT SUNNY 28 DEGREES DAY OUR SYSTEM USES ESKOM ELECTRICITY???????????????? PHOTOS ATTACHED. THIS IS NOW BECOMING CRAZY. WHY DO WE HAVE THIS SYSTEM ???????? Date and time 12 March 11h15 Still no reply. I phoned customer care and was told my battery was set to 90%, which meant it was only using 10% solar before switching to Eskom. No one had informed me about this change. A technical manager called, adjusted it back to 30%, and promised compensation and better app control. He said he would call me Monday. He never did. 28 March 2025 I sent this email: I am so frustrated with the service I have received from you and Gosolr in general. Over the past several weeks, I have sent multiple emails to you,which have gone unanswered. Furthermore, I was contacted by someone claiming to be "Janine," but when I called to speak with her, I was informed that no one by that name works at your company. Despite repeating her name multiple times during our call and even writing it down, it seems there has been a mix-up or lack of proper communication. Janine had assured me that she would call me back on Monday, two weeks ago, to ensure that the app was updated so we could have more control over the system. Well .... surprise, surprise I have still not received a call from her or you or anyone else in your team. In addition, you set our sistem 95%, which resulted in higher electricity costs from Eskom, beyond the monthly payments we make to you and you did not even inform me what you were doing( in my mind that was just being spiteful behaviour from you ) I was not informed of this change, and I am extremely disappointed that there was no prior notification regarding the increase in electricity costs. Today, I received an SMS stating that our account is in arrears and the system will be switched off unless payment is made. However, we pay by debit order, and the payments have been successfully processed since day one. Therefore, I am baffled by the claim that we are behind on our payments although I shouldn't be, if I look at the service and unprofessional track record I have been dealing with for the past few months. I expect to receive a personal call from you by Monday, March 31, 2025, at 16:00, to resolve this matter. If I do not receive a response by that time, I will take the following actions: Send an email to Andrew Middleton, CEO. Post a review on Facebook. Submit a report on Hello Peter. File a complaint with the National Consumer Commission (NCC). File a formal complaint with EIOSA and report Gosolr. I have been patient and tried to address these issues via phone and through emails, but my patience has now run out. The lack of response and unprofessional service have already cost me money, and I will no longer tolerate it !!!!!! Attached proof of sms and proof of debit order that has not ONCE failed !!!!!!!!!!!! 30 March 2025 Jason, the manager, finally called. Apologized and promised resolution that day. 01 April 2025 I got a voice note: “Everyone was in training yesterday.” Still, nothing was sorted. 04 April – 13 May 2025 04 April: Call from Zenande, checked the app. Still not working. I was asked to log in/out and send screenshots. 11 April: Email from Zenande – still no fix. 23 April: Another email – still waiting on the technical team. 08 May: GoSolr arrived at the estate without notice. Five days later, they still hadn’t shown up at my house. I sent a voice note to Jason. No reply. Called customer care—again promised a 5-minute callback. Still waiting. 09 May: Followed up with Jason. App still not sorted. 13 May: Zenande called—still waiting on technical feedback. FINAL THOUGHTS It’s shocking that such a small issue has dragged on for over six months. The complete absence of customer service is appalling. I’ve been extremely patient. In today’s world, where customer options are plenty, this experience is honestly unbelievable. 13 May 2025 @ 12:27 As promised, I acted on my list Because I don’t make empty promises—unlike GoSolr. Still hopeful (somehow) that this won’t take another six months to sort out.
1 reply
15 months ago
MAKRO STILL NOT RESOLVEING MATTERS
MAKRO REP**** TO PREVIOUS COMPLAINT WITH AGAIN A NON RESOLVING EMAIL THIS IS MY RESPONCE TO THEN That I have been hearing for more than a month every week same story .... it will be escalated, I will inform my supervisor, our team leaders are in a meeting , maybe they should stop having meetings and start taking action in getting matters resolved !!!!! Every phone call lasts at least 30 min and by the time I put the phone down NOTHING has changed or been resolved. Then they say they are going to send an email with all the details of when a courier will arrive....I never receive an email and is back to square one.... calling being on the phone for 30 min ect .....
1 reply
15 months ago
MAKRO ONLINE CUSTOMER CARE/ AFTER SAKES SERVICE MA
I am extremely frustrated and disappointed with Makro's service! I ordered black fans online but received neon orange and silver ones instead. I immediately called customer service to report the mistake. I went to Makro Okovango. They informed me that I couldn’t return the fans because they don’t hold stock. I then logged a return request, selecting February 16th for collection, but NOTHING happened. I called again, and was told it would be escalated. Still, no resolution. I called again and was told it had been escalated to a supervisor, but here I am—two weeks later—with no communication or updates from Makro. It’s clear from what I’ve seen on Facebook that I’m not alone—lots of people are facing the same issues and getting the same empty promises of escalation with no actual follow-through. To make matters worse, you can’t even send an email to anyone other than the unresponsive care email, which is completely useless. This is unacceptable, and I just want my order corrected. Does anyone actually care about resolving these issues? Very disappointed.
3 replies
46 months ago
VODACOM FIBRE NOT DEKUVERING WHAT CUSTOMERS ARE OAYING FOR
I pay for a 40mbps line. And this is what I get!!! Less whan 1mbps!!?????? Been in contact with Vodacom for months. Patience is running out. I will be going on every sibgle social media playform possible within 24 hours if they dont contact me and have this sorted
2 replies
48 months ago
VODACOM BAD BAD SERVES
Good day After numerous problem loggings since 3 June 2022, my problem got worse and not better ! Numerous complaints wat was logged were just closed without ANYBODY contacting us !!! I have lodged a complaint as my router is not working properly we have a 20 line and only receiving 3.65 and 4.52. After almost 2 hours in the phone with Tim at 0821904, he reset restart etc we have no internet serves at all. I run my business from home and can not work at all after that phone call. He apologized and promised that his supervisor Jason Dudco will all me before the end of the day, 24 hours later I am still waiting for his call and with out internet service ! I have send emails, logged serves requests nothing nobody even bothered to contact me. We pay our account on time EVERY month, bit at the moment we are paying for serves we do not receive !!!!! I will go public with this complaint if this is not sorted, you are more expensive than most providers and your service is TERRIBLE !!!!!! We have been having issues with our fibre line for years calling almost daily this is really RIDICULOUS!!!!
3 replies
114 months ago
NO SERVICE .....STILL NO SERVICE
<p>We have been trying to cancel out Telkom contract since Aug 2016.. with a responce that someone will contact you in 21 days ... we are still waiting 6 months later and 11 emails .... we still get a bill monthly , they are on time with that be we're not even using their service anymore we moved to Vodacom !!!!</p> <p>The service is pathetic that is way we left in the first place </p> <p>We refuse to pay the bill as we are not using the service anymore and knowing them they will blacklist us as well </p> <p> </p>
3 replies
136 months ago
MY PHONE CUT AFTER ALL THAT
After I had reported the fact that vodacom for not putting through my payments and after they contacted me and confirmed that they have received my proof of payment 22 times on [Email Removed] ) and confirming that someone will contact me ( which is not happening ) my phone was suspended today !!!<br> <br> I would like a representitive to contact me ASAP as i woul like to cancel my contract with vodacom after 17 years <br> <br> <br> NEVER EVER HAVE I NOT PAID MY ACCOUNT I NOW HAD ENOUGHT !!!<br> <br> 0828204398
0 replies
136 months ago
WHY CANT ANYBODY SORT OUT MY PAYMENTS
Good day,<br> For the past month we have received at least 70 voice recorded messages ( sometimes up to 5 a day, which is VERY irritatiing) and 50 sms's telling us the our account was not paid. I have made at least 22 phone calls to the call centre and email my proof of payment 14 time to [Email Removed] and 1 to [Email Removed] We pay via EFT and have done so for MANY MANY years using the same ref nu etc. <br> <br> We have been with Vodacom for 15 Years NOT ONCE did we not settle our account in full before the 1st of the month ( we always pay on the 27/28th of the previous month) <br> <br> I have been to Vodacom 3 times , giving a full power of atterney ( set up by a laywer) and a letter to give my wife full power of attorney on this account ( it is her phone that she used for the past 10 years) and still everytime she phones to try and sort out payment of any other issus they wont help her , they want to speak to me ( I am a captain at sea and cannot be reached all the time.)<br> <br> I AM FED-UP now really, we make one phone call after the other being send from one person to another <br> <br> JUST SORT THIS OUT NOW ! Really want to move from this network ! HAD ENOUGH<br> <br> WP Vollgraaff
1 reply
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2 Star
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1 Star
8 (80%)