City of Cape Town Electrical Department
Unclaimed Business
|1.1|9 Reviews (last 12 months)|This business does not respond to reviews
City of Cape Town Electrical Department
Unclaimed Business
|1.1
9 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Review Distribution
1.1|9 Reviews
Jul '25 - Jun '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 13:37
City of CT: 4 Days, no electricity in Fish Hoek
Day 4 of no electricity in Fish Hoek. 17 phone calls, various reference numbers with various names. Out of sheer frustration, I reached out to the DA Ward Councillor for help, apparently they too have reached out to the City of Cape Town … nothing. No communication, no follow up. Nothing. Worst service ever. Let’s see if this gets me anywhere?
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Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 13:37
City of CT: 4 Days, no electricity in Fish Hoek
Day 4 of no electricity in Fish Hoek. 17 phone calls, various reference numbers with various names. Out of sheer frustration, I reached out to the DA Ward Councillor for help, apparently they too have reached out to the City of Cape Town … nothing. No communication, no follow up. Nothing. Worst service ever. Let’s see if this gets me anywhere?
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Anonymous
1 reviews | Active since Jan 2020
29 Apr 2026, 13:23
Only promises NO SERVICE
After about 20 calls and reference numbers nothing being done !!!!! My nanny has been without electricity for 6 days already. Sharing a house with small kids, old people and one disabled person being without electricity is making it really difficult and sometime impossible! We have called numerous times everything we are told they will be there tomorrow at 14h00 well they never arrive !!!!!!! This is so DISSAPOINTING what they are so unreliable and only full of promises. Can someone please sort this out now !!!!!!!!!!!!
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Anonymous
1 reviews | Active since Jan 2020
29 Apr 2026, 13:23
Only promises NO SERVICE
After about 20 calls and reference numbers nothing being done !!!!! My nanny has been without electricity for 6 days already. Sharing a house with small kids, old people and one disabled person being without electricity is making it really difficult and sometime impossible! We have called numerous times everything we are told they will be there tomorrow at 14h00 well they never arrive !!!!!!! This is so DISSAPOINTING what they are so unreliable and only full of promises. Can someone please sort this out now !!!!!!!!!!!!
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Anonymous
1 reviews | Active since Jan 2020
24 Feb 2026, 07:15
Disappointing Service
In the area where I live we had new electric meter boxes installed, no prior notification that this would be taking place on this day was received and a lot of people in my area were not aware and some were at work when this was being done, those that were not home had to struggle to get their meters replaced. The worst former was having the electric technicians just coming into my house with no explanation as to what they were there to do and why. They just asked for my meter number and went outside, I had to go after then to ask what was going on and even then no clear explanation was given. They advised that once the new meters are registered we would then receive back the electric units we had on the old meters but to this day this has not happened and a lot of the people have been struggling as they have had to buy more electricity as most, including myself had recently bought a big amount of electric units for the month. I again have had to keep calling the municipality to find out when and how we will be reimbursed for these units amd it was only yesterday where I was told they would be visiting the area this Thursday to attend to this. This has been a major inconvenience not just to me but to the whole area. Very disappointed.
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Anonymous
1 reviews | Active since Jan 2020
24 Feb 2026, 07:15
Disappointing Service
In the area where I live we had new electric meter boxes installed, no prior notification that this would be taking place on this day was received and a lot of people in my area were not aware and some were at work when this was being done, those that were not home had to struggle to get their meters replaced. The worst former was having the electric technicians just coming into my house with no explanation as to what they were there to do and why. They just asked for my meter number and went outside, I had to go after then to ask what was going on and even then no clear explanation was given. They advised that once the new meters are registered we would then receive back the electric units we had on the old meters but to this day this has not happened and a lot of the people have been struggling as they have had to buy more electricity as most, including myself had recently bought a big amount of electric units for the month. I again have had to keep calling the municipality to find out when and how we will be reimbursed for these units amd it was only yesterday where I was told they would be visiting the area this Thursday to attend to this. This has been a major inconvenience not just to me but to the whole area. Very disappointed.
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Anonymous
1 reviews | Active since Jan 2020
24 Sept 2025, 07:53
Urgent Complaint – Electricity Outage for 5 Days
This is a formal complaint against the municipality regarding the ongoing electricity outage in our area, which has now lasted five days. On Friday, 19 September 2025, at approximately 07:30, the electricity box on the street pole caught fire. The fire department assisted in extinguishing the flames, after which we contacted the electricity department the same day (reference numbers: 9120842446 and 1022625462). Technicians arrived after 16:00 to assess the damage but left without restoring power. On Saturday, 20 September 2025, they returned at 15:00 and replaced the damaged electricity box. However, we were advised that power would only be restored on Monday, 22 September 2025. Since then, no updates have been provided, and we remain without electricity. Despite numerous follow-up calls, the only feedback received from call centre agents is that the matter has been escalated to the depot, but they are unable to confirm any progress. On 24 September 2025, I spoke with Khanyisa (reference: 9120872205), who informed me that, according to their system, electricity was restored on 20 September—which is incorrect. She further indicated that she escalated the issue to her manager, who was meant to engage with the Electricity Department’s superintendent and call me back. I have yet to receive any response. As of today, the entire street remains without electricity. This situation is unacceptable. Residents are working from home and have been severely impacted, while the lack of street lighting has increased the risk of break-ins and compromised safety at night. We urgently request immediate intervention to resolve this matter without further delay.
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Anonymous
1 reviews | Active since Jan 2020
24 Sept 2025, 07:53
Urgent Complaint – Electricity Outage for 5 Days
This is a formal complaint against the municipality regarding the ongoing electricity outage in our area, which has now lasted five days. On Friday, 19 September 2025, at approximately 07:30, the electricity box on the street pole caught fire. The fire department assisted in extinguishing the flames, after which we contacted the electricity department the same day (reference numbers: 9120842446 and 1022625462). Technicians arrived after 16:00 to assess the damage but left without restoring power. On Saturday, 20 September 2025, they returned at 15:00 and replaced the damaged electricity box. However, we were advised that power would only be restored on Monday, 22 September 2025. Since then, no updates have been provided, and we remain without electricity. Despite numerous follow-up calls, the only feedback received from call centre agents is that the matter has been escalated to the depot, but they are unable to confirm any progress. On 24 September 2025, I spoke with Khanyisa (reference: 9120872205), who informed me that, according to their system, electricity was restored on 20 September—which is incorrect. She further indicated that she escalated the issue to her manager, who was meant to engage with the Electricity Department’s superintendent and call me back. I have yet to receive any response. As of today, the entire street remains without electricity. This situation is unacceptable. Residents are working from home and have been severely impacted, while the lack of street lighting has increased the risk of break-ins and compromised safety at night. We urgently request immediate intervention to resolve this matter without further delay.
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Anonymous
1 reviews | Active since Jan 2020
8 Aug 2025, 18:25
Outage transformer exploded
We have been out of electricity since Sunday 03/08/2025 and we did report but nothing is happening the transformer keeps on having sparks they keep on saying they will come when we call till today they haven’t come to fix who goes for a week without electricity food is rotten from our fridge the transformer is a danger to kids and animals passing there it need to be changed because it’s not the first time flickering sparks their chat bot doesn’t transfer to agent it’s just a dom bot that doesn’t help with anything people that are chronic that need to charge their machines are struggling this is not on and people have noticed that eskom people only come Sundays or public holidays to fix they don’t care they just want overtime what about the people without electricity you mean to tell me that in Cape Town you have limited workers to fix these transformers in Khayelitsha we are really struggling shame I so wish someone can do some digging to find out what is really going on with eskom
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Anonymous
1 reviews | Active since Jan 2020
8 Aug 2025, 18:25
Outage transformer exploded
We have been out of electricity since Sunday 03/08/2025 and we did report but nothing is happening the transformer keeps on having sparks they keep on saying they will come when we call till today they haven’t come to fix who goes for a week without electricity food is rotten from our fridge the transformer is a danger to kids and animals passing there it need to be changed because it’s not the first time flickering sparks their chat bot doesn’t transfer to agent it’s just a dom bot that doesn’t help with anything people that are chronic that need to charge their machines are struggling this is not on and people have noticed that eskom people only come Sundays or public holidays to fix they don’t care they just want overtime what about the people without electricity you mean to tell me that in Cape Town you have limited workers to fix these transformers in Khayelitsha we are really struggling shame I so wish someone can do some digging to find out what is really going on with eskom
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Anonymous
1 reviews | Active since Jan 2020
1 Aug 2025, 08:50
Greedy electricity authorities
R100 electricity purchased - RECEIVED 8 UNITS..... I HAVE NO WORDS TO DESCRIBE MY THOUGHTS... A sudden monthly admin charge from the city of cape town for electricity. The gluttony and greed of the people in charge of this country will be the downfall of our economy.
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Anonymous
1 reviews | Active since Jan 2020
1 Aug 2025, 08:50
Greedy electricity authorities
R100 electricity purchased - RECEIVED 8 UNITS..... I HAVE NO WORDS TO DESCRIBE MY THOUGHTS... A sudden monthly admin charge from the city of cape town for electricity. The gluttony and greed of the people in charge of this country will be the downfall of our economy.
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Anonymous
1 reviews | Active since Jan 2020
30 Jul 2025, 01:34
Potholes Oostersee Esperance Street Parow
Residential area Oostersee Parow Esperance Street , this road needs urgent re-tarring full of potholes. I have reported the potholes but still nothing happened to fix the problem.
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