NL
Naledi L
Active since Nov 2024
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
Formal Complaint: Ongoing Delay and Unsatisfactory Service – Router Delivery
I am writing to formally express my deep dissatisfaction and frustration regarding the extremely poor service I have received from Rain and CCD Couriers concerning the delivery of my router. This issue has been ongoing since 20 March 2026, and to date, I am still without my router. I was initially advised that delivery would take place on 25 March 2026; however, this did not occur. I was then informed that the router was still in Johannesburg and was subsequently promised delivery on 30 March 2026. When that date passed, I was once again given the same explanation, with no progress or clear resolution. Most recently, I was assured that delivery would take place today, 1 April 2026. Unfortunately, I have once again been informed of a delay, with the same repeated explanation that the router remains in Johannesburg. This pattern of unfulfilled promises and lack of accountability is completely unacceptable. As a result of this ongoing delay, I have been without internet access since 20 March 2026, which has caused significant inconvenience and disruption to my daily activities. What is particularly concerning is the lack of clear communication, transparency, and urgency in resolving this matter. I have continuously received vague explanations and empty assurances, with no concrete action or reliable updates. The level of service I have experienced reflects a serious breakdown in both customer care and operational efficiency. It is incredibly disappointing to have to repeatedly follow up on an issue that should have been resolved weeks ago. I feel disregarded as a customer, and my concerns do not appear to be taken seriously. I request that this matter be escalated urgently and that I be provided with a definitive explanation for the delay, as well as a confirmed delivery date that will be honoured without further excuses. Additionally, I expect improved communication going forward and a commitment to resolving this issue without any further delay. I trust that this complaint will be treated with the seriousness it deserves, and I look forward to your prompt response and immediate resolution. My reference number is Rain1796752. CCD Couriers agent Nomfundo advised that her manager Leah will contact me regarding the outrageous service and I'm still waiting for them to call me.
3 replies
2 months ago
Urgent Complaint: Non-Delivery of Router and Poor Service
I am writing to formally express my extreme dissatisfaction with the service I have received from Rain and the courier company, CCD. To date, I have still not received my router, despite multiple assurances. I was initially advised that delivery would take place today between 10:00 and 12:00, and I even received reminder notifications this morning confirming the same. However, the delivery did not occur. What is particularly concerning is that I have now been informed that the router has not even left Johannesburg. This directly contradicts the communication received from the courier company. Furthermore, CCD falsely indicated that they attempted to contact me to notify me of a delay, which is untrue. I was, in fact, the one who had to follow up when the delivery did not arrive within the stipulated time. This situation is completely unacceptable. It has now been 11 days without network access, yet I have paid my full premium for the service. No clear explanation has been provided as to where the breakdown occurred, and no accountability has been taken by either Rain or the courier company. I require an urgent explanation regarding this matter, as well as a clear and confirmed delivery timeline. Additionally, I expect appropriate resolution for the inconvenience caused over the past 11 days without service. Please treat this matter with urgency. I expect feedback and resolution today.
4 replies
2 months ago
Dissatisfied for poor service
I am writing to express my dissatisfaction with the service I have received regarding my recent request. I initially contacted your team about an issue with my router on 20 March 2026 and was advised that it would be replaced. During the same interaction, I also requested a SIM card. However, I was not clearly informed that these items would be delivered separately or that only one item would be dispatched. Today, 25 March 2026, I received only the SIM card, and not the replacement router as expected. Upon contacting the courier company, I was informed that they had only received the SIM card for delivery and no router was included in the shipment. I am extremely disappointed with the lack of communication and coordination in handling this matter. I expected both items to be delivered as part of the same arrangement, or at the very least, to receive clear confirmation regarding the delivery details.I called Rain customer service and I was advised that I should wait for an additional 24 to 48 hours which is a huge inconvenience for me. Tha agreement was for everything to be delivered today, so I want it delivered today please. I kindly request urgent clarification on the status of my router replacement and ask that this issue be resolved as soon as possible. I look forward to your prompt response.
10 replies
8 months ago
Urgent Complaint – Electricity Outage for 5 Days
This is a formal complaint against the municipality regarding the ongoing electricity outage in our area, which has now lasted five days. On Friday, 19 September 2025, at approximately 07:30, the electricity box on the street pole caught fire. The fire department assisted in extinguishing the flames, after which we contacted the electricity department the same day (reference numbers: 9120842446 and 1022625462). Technicians arrived after 16:00 to assess the damage but left without restoring power. On Saturday, 20 September 2025, they returned at 15:00 and replaced the damaged electricity box. However, we were advised that power would only be restored on Monday, 22 September 2025. Since then, no updates have been provided, and we remain without electricity. Despite numerous follow-up calls, the only feedback received from call centre agents is that the matter has been escalated to the depot, but they are unable to confirm any progress. On 24 September 2025, I spoke with Khanyisa (reference: 9120872205), who informed me that, according to their system, electricity was restored on 20 September—which is incorrect. She further indicated that she escalated the issue to her manager, who was meant to engage with the Electricity Department’s superintendent and call me back. I have yet to receive any response. As of today, the entire street remains without electricity. This situation is unacceptable. Residents are working from home and have been severely impacted, while the lack of street lighting has increased the risk of break-ins and compromised safety at night. We urgently request immediate intervention to resolve this matter without further delay.
2 replies
18 months ago
Unacceptable treatment from Rain
I requested a sim swap from rain a month ago and I was advised a call centre agent would contact me however nobody got in touch with me. I then sent rain a DM on Facebook today (27/11/2024) and they called me within a few minutes. The call was however silent and the agent only spoke to me after 6 minutes from holding. I refused to confirm his name and kept on speaking over me. I think he said his name was Lungelo from the social media dept. but he refused to confirm his name. He refuses to assist me and I've been on this call for over 48minutes while I can hear him chatting to his colleagues. I find this treatment unacceptable as I do pay for the services. I haven't been assisted with my sim swap query. This treatment is unfair and I demand an apology and an immediate resolution with my request. I'm not asking the agents to move heaven and earth here, come on!
5 replies
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5 (100%)