Toni-Leigh Massyn's Profile | Hellopeter

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Toni-Leigh Massyn

Active since Sep 2013

19

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0

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19 reviews

2 months ago

Excellent Service

I recently moved my car, home contents, and cellphone insurance over to Santam, and I could not be happier with the service I received from Ryan van der Merwe. Ryan was incredibly friendly, professional, and helpful throughout the entire process. He took the time to understand my needs, explained everything clearly, and made what could have been a stressful switch feel smooth and easy. His communication was excellent, and I always felt informed, heard and well looked after. I truly appreciate the effort and care he put into helping me find the right and most affordable cover for my situation. Excellent customer service like this is rare to find these days. Thank you, Ryan, for the outstanding service, I highly recommend both Ryan van der Merwe and Santam

1 reply

3 months ago

UNACCEPTABLE - DEPOSIT NOT REFUNDED

I am extremely disappointed with the handling of my refund by Voltano Metering. We moved out of the property at the end of March 2026, and the final utility account was fully settled on 13 April 2026. On 16 April 2026, I received written confirmation that my account had been closed and that the refund was sent to Head Office for processing. I was advised to allow 14–21 working days for payment. That timeframe has now passed, and despite numerous follow-ups via both email and telephone, I still have not received my refund. What is most frustrating is that I keep receiving the same response that the matter is “with finance,” with no proper resolution. I was recently told that payment would be released earlier this week, yet there is still no payment reflecting in my bank account. I have remained patient and cooperative throughout this process, but the ongoing delays, lack of accountability, and repeated unfulfilled promises are unacceptable. I am now left with no option but to escalate the matter further (legally) should this not be resolved urgently.

0 replies

Voltano Meter Readings

3 months ago

UNACCEPTABLE - DEPOSIT NOT REFUNDED

I am extremely disappointed with the handling of my refund by Voltano Metering. We moved out of the property at the end of March 2026, and the final utility account was fully settled on 13 April 2026. On 16 April 2026, I received written confirmation that my account had been closed and that the refund was sent to Head Office for processing. I was advised to allow 14–21 working days for payment. That timeframe has now passed, and despite numerous follow-ups via both email and telephone, I still have not received my refund. What is most frustrating is that I keep receiving the same response that the matter is “with finance,” with no proper resolution. I was recently told that payment would be released earlier this week, yet there is still no payment reflecting in my bank account. I have remained patient and cooperative throughout this process, but the ongoing delays, lack of accountability, and repeated unfulfilled promises are unacceptable. I am now left with no option but to escalate the matter further (legally) should this not be resolved urgently.

0 replies

10 months ago

DONT RECOMMEND! Locked in - not 1 month notice BUT TWO!

They don't even deserve a one star! I cancelled my contract after 12am of 31 September (early morning hours of 1 October 2025), as i only received confirmation then about my move happening 31 October 2025. They said services will only be cancelled 1 December 2025 That's a 2 month notice and not one month notice!!! Nothing i did or say or explained changed their minds or made them understand, they just said "Thats how it is". How can i pay for "services" i am not using as i will not be in the apartment in November to use them!! This is highly unacceptable and unprofessional - dont believe them if they say one month notice, because its two months and they just pull up their shoulders and dont care. DONT RECOMMEND!

0 replies

14 months ago

Excellent Service – Quick, Friendly, and Effortless!

Excellent Service – Quick, Friendly, and Effortless! I had a fantastic experience with OUTsurance yesterday! The consultant I dealt with (I wish I could remember his name) was super friendly and efficient. In no time, I had comprehensive insurance sorted for my brand-new car. The whole process was smooth and hassle-free — exactly what you want when dealing with insurance. Highly recommend OUTsurance for their top-notch service!

1 reply

30 months ago

Not informed about package change

I have been with Afrihost/Octotel for quite some time now, and never had a problem with their services ever. I used to have a 25mbs line which is way more than enough for me, but today I received an invoice for March that showed I have to pay for a 55mbs line. I never requested the upgrade. So, i contacted Afrihost via the Whatsapp chat, where i was informed that "Octotel removed old packages the 25mbps has been discontinued and was replaced by the 55/25mbps package." I then checked all my emails and smses and then informed them that I was not notified of this. The said they did inform all clients in January, I then checked all my emails in all my folders (even spam and trash) and still found nothing. How do businesses not communicate these things with clients and just use such an easy excuse to get away with it? Now I have to pay more for a line i didnt ask for and without accepting it. Afrihost is the host and the business who communicates with the clients, yes, and Octotel made the change, but no way was I informed bu either party.

0 replies

30 months ago

Not informed about package change

I have been with Afrihost for quite some time now, and never had a problem with their services ever. I used to have a 25mbs line which is way more than enough for me, but today I received an invoice for March that showed I have to pay for a 55mbs line. I never requested the upgrade. So, i contacted them via the Whatsapp chat, where i was informed that "Octotel removed old packages the 25mbps has been discontinued and was replaced by the 55/25mbps package." I then checked all my emails and smses and then informed them that I was not notified of this. The said they did inform all clients in January, I then checked all my emails in all my folders (even spam and trash) and still found nothing. How do businesses not communicate these things with clients and just use such an easy excuse to get away with it? Now I have to pay more for a line i didnt ask for without accepting it. Afrihost is the host and the business who communicates with the clients, yes, but Octotel made the change and no way was I informed.

0 replies

King Price Insurance

50 months ago

Miguel quickly helped me to update my address

Miguel quickly helped me to update my address. Friendly, speedy and professional.

1 reply

King Price Insurance

52 months ago

The service was speedy, helpful, friendly and quick

The service was speedy, helpful, friendly and quick. Thank you. I'd definitely recommend. 😊

3 replies

King Price Insurance

58 months ago

Friendly, quick and informative Service

Such a happy, friendly, quick and informative service. I especially want to thank Vishnu for updating my policy and giving me all the information that I needed. He was very helpful, friendly and quick. Also a thank you to Mugeshnee Chinsamy for clarifying a question I had. King Price never disappoints.

1 reply

Review Distribution

5 Star

8 (42.1%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

6 (31.6%)

1 Star

5 (26.3%)

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