IM
Ivy M
Active since May 2013
25
Reviews
0
Industries
Reviews
25 reviews1 month ago
SARS taking money for the working class.
SARS is *****ing money from the working class. This is worst kind of service one would experience. No one can say or confirm why they took R2500 from my submission. I went through the process of logging a notice of objection being assisted by one of their consultant. There is a different answer to my question everytime. The system did not allow me to correct my submission, and then it was my disability, then i was told I submitted irrelevant documents, does it cost R2500 as penalty fee for submitting irrelevant documents? And now the feedback says there was no objection logged, how I do not understand because their consultant assisted me over the phone and it was allowed. They are ****** and their system is also flawed.
0 replies
3 months ago
***** case
My salary account was hacked on the morning of the 25/02/26 while I was at work. I logged a ***** case with FNB and they only refunded me 6K of the total amount that was ****** under their supervision. The bank has people inside that **** us and have access to our financial information and that makes it easy for them to **** customers. I want the bank to refund me all my money that was ****** right under their care and I will close my account and never refer anyone to FNB. They are not trustworthy and cannot look after their clients.
3 replies
8 months ago
DMC debt management customer service
The customer service from DMC regarding paying our sold debt is ****ndous. The customer service agents do not listen to understand but listen to answer. They are very terrible for people who are assisting customers pay off their debt....1 star is being generous
2 replies
9 months ago
Romans Pizza and Uber eats
Uber eats ****s people of money. I placed an order for R153 for one large pizza via Uber eats from Croydon Romans Pizza, I then cancelled as the app was hanghing and called the shop directly which they delivered the new order. I swiped for 2 pizzas and yet R153 was deducted from card saying the order was delivered when I advised that I even told the driver via the app that I dont want that order anymore and yet he says he delivered it. He then went back with it and uber eats dont want to refund me and Romans Croydon says they cannot assist. I paid for something I did not get. He could have atleast left pizza with the security since he said he delivered it. The economy is really down struck for everyone and its not often that we get to buy our kids taekouts but to pay for food that you did not receive and the retailers are saying they cant help you, its really a bad service. I want my money back or they must deliver that pizza that I paid for. The show s completed on the Uber Eats app so they took the money and pizza back.
0 replies
9 months ago
Unruly bank charges due to lack of information about own process
I paid an amount of over 3K which 2300 was for banking fees and requested that my account be closed since it has not been in use for over 3 months and I could not close it until I paid the one month I took. I am a struggling mother who needs every cent to take care of my son. The consultant advised that once I have paid the account will be closed automatically..to my suprise today I check to see if the account is closed and I have incurred another fee of an unpaid debit order which now keeps the account open. I am not coping financially and I don't understand whose fault is it that the FNB consultant does not know or understand their process of closing accounts. She confirmed twice that the account will close as I advised her that I don't want to incur costs. This is not good customer service , the account has not been receiving any salary and I don't understand how is a bank not picking up that the account is non transactional for over 3 months and still yet to charge fees. I want this account closed as I cannot afford to pay anymore charges . 2K is a lot of money for bank fees to carry on and now their employees do not advise clients accordingly. And to top it off their secure chat line was a mess this morning I felt like I am talking to a robot firstly, only to see the chat being closed without any service being rendered . This is a disgrace for such a big bank which I have been a customer for , for a long time. They advised to be able to close the account as soon as I have paid and now one consultant tells me about 3-5 working days. I also logged a complaint.
1 reply
10 months ago
Bad Customer Service
I called 011 558 2999 and spoke to Thapelo who assisted me with a statement and advised me to use the whatsapp service for withdrawal. I am now speaking to Teboho Khasoane and he or she is referring me back to the call centre and email. Some of my collegues have received assistance via the whatsapp when they were making withdrawals, why am I being told that I need to contact the call centre for a form which can be easily loaede via whatsapp as well. And your consultant just decided to drop my chat and not answer. This is a very bad service I am receiving from Liberty. And as first time I doubt I will refer anyone to such bad customer service.
1 reply
13 months ago
Unfair charges and bad customer service.
I am using the uber Eats platform as it is the only one available however my issue is for Uber Rides. There was a double charge on my card on the 30 April 2025 and they are still withholding the other amount even after the trip was paid for. I have logged a query with them for 2 weeks now and there is no feedback and its been 2 weeks. I want my money back.
0 replies
15 months ago
Administration issue
I am having endless issues with having to use my card. I am not able to withdraw or swipe the card at the pharmacy for medication. i addresses this issue just this morning and a couple of hours later issue still persist. We always pay on time and I dont understand why must I struggle to use the services whilst the declined transactions charges us R15 per transaction and it eats away the loaded funds meaning we end up not getting medication. I was advised Standardbank charges less but that did not help even swiping directly with the pharmacy doesn't help and we continue to pay bank charges for something that is not working....this is ****en ridiculous
1 reply
15 months ago
Thembakazi is a super customer experience agent
Thembakazi is a super customer experience agent. Always on point and ready with information required which saves time.
1 reply
15 months ago
Thembakazi Mbalane p...
Thembakazi Mbalane provided exceptional service by understanding my query and provided full information
1 reply
Review Distribution
5 Star
4 (16%)
4 Star
1 (4%)
3 Star
0 (0%)
2 Star
2 (8%)
1 Star
18 (72%)