HD
Hlobi A
Active since Apr 2013
10
Reviews
0
Industries
Reviews
10 reviews2 months ago
***** AND ****
Shocking and not worth it. Worse they will automatically renew with crazy amounts, not the initial month to month. They will triple it on renewal. STAY AWAY THEY ARE *****STERS AND A ****.
0 replies
27 months ago
THUMPS UP CITY OF JHB CLIENT SERVICE
I am at awe at the City of Johannesburg Client Service. The Braamfotein and Sandton branches are at another level.of contact service. From the queuing stage to their professional consultants. Their e-commerce system is thus far very efficient. Their direct telephone system is their current challenge and not worth the attempt. You are better off going through their website. KEEP UP THE GOOD WORK
0 replies
28 months ago
STREETWISE LEGAL APPROACH
A zero rating would be the one . They are very unprofessional. They represented a client in the most streetwise manner. Never have I been so traumatized by their manner of approach in their attempt to address a matter on behalf of their client. I personally would never use them as I would like my matters addressed professionally and following proper procedures, then rudeness, victimization and ************. Very disappointing to experience such from a profession of this calibre.
0 replies
35 months ago
WAITING FOR REFUND SINCE LAST YEAR
I am still waiting for my refund from last year. We have been loyal customers for a couple of years and discovered that it didnt count when they had to provide fair customer service for cancellation of a ticket.
1 reply
36 months ago
CITY BUG HAS CLEARLY ****** MY MONEY
I have not received my refund since last year. Instead they created a message sent to my phone that never existed to prove a lie in an attempt to protect their agent who messed up. They have practically ****** my money.
4 replies
36 months ago
ROBOTIC CLIENT SERVICE KNOWN - WEBAFRICA
They must have the worst client service known. Their robotic client service is a nightmare. My wifi download speed was on average 0.64 for almost 2 months. With their robotic *********** system it took 2 months to sort out. Their solution was new equipment and an upgrade in speed from 25/25 to 50/50 at R639. I agreed. They even offered one month free for the trouble. On 08/05 eventually all was sorted. On 01/6 I discovered my line was cancelled and a new order placed and reconnection would be 4-7 working day. While confused and shocked a R749 debit order went through. I realised I need to run fast from WebAfrica. So I requested they keep the cancellation status, refund me and I find another service provider. I then got told unfortunately the new order has been processed and I will have to wait, when the new service provider that I have myself placed a new order is unable to process my connection because WebAfrica has taken my line with their new order. I have lost 4 working days as I use this line for work ( work from home) and still waiting for WebAfrica to release me as a hostage. The new service provider was ready to connect me the following day of signing up with them 02/06/2023. No amount of patience can accommodate WebAfrica's robotic client service manned by human beings.You will lose your mind.
0 replies
44 months ago
NEGLIGENT AND BAD INFO COMMUNICATOR STAFF MEMBER PROTECTED AT THE EXPENSE OF CUSTOMER
I was a victim of a consultants negligence and commission and told I had forfeited my daughter's ticket when infact I had called in to arrange avoiding just that. They protect their staff at the expense of customers. Sadly I think because they employ Afrikaans speaking staff, it compromises English conversations . First time after many years using their service I had to deal with an after ticket sale admin and I lost my money and hey don't care. Very disappointing and very after sale cold attitude experience. As a customer you take all the blame even if it's evidently the consultant's fault.
2 replies
58 months ago
SANDTON COJ IMPRESSIVE CLIENT SERVICE
Very impressive client service from the Sandton branch. The gentleman that assist me had an attitude of ensuring I depart grateful. He assured me my request will be sorted and he communicated with his colleague from another office to assist. Instead of referring me to go and seek further assistance. I left Highly impressed and indeed sorted fully???
0 replies
58 months ago
Standard Bank Failure to prove liability against me
I have been waiting for Standard Bank legal to address my being implicated on a Liberator loan my late ex husband took with them and I have requested a copy of the document with my signature and in vain. His late Estate executor has claimed 50% of the value being R4.5mil. This debt has reflected on my credit profile over the years.
1 reply
138 months ago
INCOMPETENT SERVICE AGENT
I personally called Samsung customer service Friday week to report my washing machine. They referred me to a service agent closer to my area that's 20km away (Nelspruit) from White River where I live,who was going to call me within 48hours. Having received no call, I called Early Appliances( agent) on Tuesday late afternoon, last week. Anita was very helpful and was going to a send a technician the following morning as soon as one of their vehicles was repaired.The technician arrived at my home at midday after gaining access to my estate 45mins prior.It takes 7 mins max to get to my home in the estate. When he arrived he had such attitude when I enquired why it took long and he told me he attended to a white client in the estate first.Without doing much apart from asking me what's wrong and switching on the machine. He said he will order a part that would take 3 days. On Monday (3 days ago)Samsung called me (8.35am) to assure me the technician would be at my home early morning.10mins later l received a call from the agent that they were coming.The technician arrived just after 4pm. He checked it then said unfortunately it needs the workshop.I am still waiting for collection.
1 reply
Review Distribution
5 Star
1 (10%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
7 (70%)