Citybug Shuttle Services
Claimed Business
|1.7|7 Reviews (last 12 months)|This business does not respond to reviews
Citybug Shuttle Services
Claimed Business
|1.7
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.7|7 Reviews
Sep '25 - Aug '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEG
TM
Thabisile M
1 reviews | Active since Feb 2018
19 Apr 2026, 12:48
Not competent at all 😡
I'm not happy at all , I made a booking for my son on Friday 17th to travel back to work on Monday with my last money, they said the ticket doesn't show as paid but on my side the money went off on my account
Helpful (0)
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Thabisile M
1 reviews | Active since Feb 2018
19 Apr 2026, 12:48
Not competent at all 😡
I'm not happy at all , I made a booking for my son on Friday 17th to travel back to work on Monday with my last money, they said the ticket doesn't show as paid but on my side the money went off on my account
0
Replies (0)CB
CHIMONE B
1 reviews | Active since Mar 2026
6 Mar 2026, 17:59
Complaint Regarding Unprofessional Conduct and Early Departure
I would like to raise a concern regarding the service I received today on my trip from Total Corridor, Emalahleni to Centurion. My ticket was booked for the 12:30 departure. However, at 12:17 I received a final boarding call informing me that the bus would be leaving in five minutes. I immediately phoned at 12:18 to explain that I was on my way and approximately 1 km away from the pick-up point. During the call I was told that if I was not on the bus, they would leave without me. I arrived at the stop at approximately 12:21 and by 12:23 the bus had already departed. The driver even mentioned that they would have left me behind had I not arrived when I did. This was quite concerning, as my ticket clearly indicated a 12:30 departure time, and I believe I arrived well within a reasonable time before the scheduled departure. In addition to this, after thanking the driver for waiting, he asked whether I had a cooldrink for him as a way of saying thank you. I found this request to be very unprofessional and inappropriate. I would appreciate it if this matter could please be looked into, as passengers should be able to rely on the scheduled departure times and expect professional conduct from staff.
Helpful (0)
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CHIMONE B
1 reviews | Active since Mar 2026
6 Mar 2026, 17:59
Complaint Regarding Unprofessional Conduct and Early Departure
I would like to raise a concern regarding the service I received today on my trip from Total Corridor, Emalahleni to Centurion. My ticket was booked for the 12:30 departure. However, at 12:17 I received a final boarding call informing me that the bus would be leaving in five minutes. I immediately phoned at 12:18 to explain that I was on my way and approximately 1 km away from the pick-up point. During the call I was told that if I was not on the bus, they would leave without me. I arrived at the stop at approximately 12:21 and by 12:23 the bus had already departed. The driver even mentioned that they would have left me behind had I not arrived when I did. This was quite concerning, as my ticket clearly indicated a 12:30 departure time, and I believe I arrived well within a reasonable time before the scheduled departure. In addition to this, after thanking the driver for waiting, he asked whether I had a cooldrink for him as a way of saying thank you. I found this request to be very unprofessional and inappropriate. I would appreciate it if this matter could please be looked into, as passengers should be able to rely on the scheduled departure times and expect professional conduct from staff.
0
Replies (0)A
Anonymous
1 reviews | Active since Mar 2017
15 Dec 2025, 22:24
Urgent Follow-Up and Formal Complaint: Outstanding Luggage Damage Claim – Accident of 5 July 2025
I am writing to formally follow up and lodge a complaint regarding my outstanding luggage damage claim arising from an accident that occurred on 5 July 2025 while travelling with Citybug from OR Tambo International Airport to Nelspruit. During the accident, I sustained multiple fractures to my spine and ribs, and my suitcase was severely damaged. Following the incident, I initiated a claim for the damaged luggage as advised. The process unfolded as follows: I initially reported the damaged luggage to Citybug, after which the Citybug manager referred me to twkAgri Brokers to facilitate the claim. I have been actively following up since August 2025. Ms Redelinghuys (twkAgri Brokers) later informed me that the claim had been forwarded to QMB Associates, where it was assigned to Ms Nazeera. I provided all required documentation and information by 10 November 2025. On 13 November 2025, Ms Nazeera confirmed in writing that all documentation was in order and that the claim was undergoing validation. Since then, I have experienced no further communication or progress. Ms Nazeera has been unresponsive to my calls, and when I escalated the matter back to Citybug management and Ms Redelinghuys, I was informed that nothing further could be done as the claim is with a third party. This situation is deeply concerning. I have comp**** fully with all requirements, exercised patience over several months, and followed the prescribed process diligently. The lack of accountability, communication, and resolution is unacceptable—particularly considering the trauma and injuries I suffered as a result of the accident.
Helpful (0)
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Anonymous
1 reviews | Active since Mar 2017
15 Dec 2025, 22:24
Urgent Follow-Up and Formal Complaint: Outstanding Luggage Damage Claim – Accident of 5 July 2025
I am writing to formally follow up and lodge a complaint regarding my outstanding luggage damage claim arising from an accident that occurred on 5 July 2025 while travelling with Citybug from OR Tambo International Airport to Nelspruit. During the accident, I sustained multiple fractures to my spine and ribs, and my suitcase was severely damaged. Following the incident, I initiated a claim for the damaged luggage as advised. The process unfolded as follows: I initially reported the damaged luggage to Citybug, after which the Citybug manager referred me to twkAgri Brokers to facilitate the claim. I have been actively following up since August 2025. Ms Redelinghuys (twkAgri Brokers) later informed me that the claim had been forwarded to QMB Associates, where it was assigned to Ms Nazeera. I provided all required documentation and information by 10 November 2025. On 13 November 2025, Ms Nazeera confirmed in writing that all documentation was in order and that the claim was undergoing validation. Since then, I have experienced no further communication or progress. Ms Nazeera has been unresponsive to my calls, and when I escalated the matter back to Citybug management and Ms Redelinghuys, I was informed that nothing further could be done as the claim is with a third party. This situation is deeply concerning. I have comp**** fully with all requirements, exercised patience over several months, and followed the prescribed process diligently. The lack of accountability, communication, and resolution is unacceptable—particularly considering the trauma and injuries I suffered as a result of the accident.
0
Replies (0)CM
Cecilia M
1 reviews | Active since Mar 2022
27 Nov 2025, 19:28
Drivers attitude
I was travelling from Nelspruit to O.R Tambo and we had to stop in Belfast to pick up a lady, that’s when I nicely asked the driver if I could grab my suitcase so I can get my jersey because I was feeling cold in the bus. The driver immediately went off at me and started shouting at me saying I should be more organised and should’ve taken my jersey before departure. I tried explaining to him that I didn’t want to have to ask for him to switch off the AC because that would be selfish and he continued to say it’s not cold. I was in such disbelief but instead I just went ahead and grabbed my own suitcase because I was COLD. He was so irritated and that’s when I decided to write a formal complaint against him to City Bug which has gone very quiet. Honestly don’t see myself getting on City bug or recommending it to anyone EVER.
Helpful (0)
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Cecilia M
1 reviews | Active since Mar 2022
27 Nov 2025, 19:28
Drivers attitude
I was travelling from Nelspruit to O.R Tambo and we had to stop in Belfast to pick up a lady, that’s when I nicely asked the driver if I could grab my suitcase so I can get my jersey because I was feeling cold in the bus. The driver immediately went off at me and started shouting at me saying I should be more organised and should’ve taken my jersey before departure. I tried explaining to him that I didn’t want to have to ask for him to switch off the AC because that would be selfish and he continued to say it’s not cold. I was in such disbelief but instead I just went ahead and grabbed my own suitcase because I was COLD. He was so irritated and that’s when I decided to write a formal complaint against him to City Bug which has gone very quiet. Honestly don’t see myself getting on City bug or recommending it to anyone EVER.
0
Replies (0)