LG
Lauren G
Active since Feb 2013
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Terrible communication and service delivery from EverAfter
We got married in April 2025 and are coming up to our 1 year anniversary this month. I cannot even begin to explain the disappointment I experienced working with EverAfter Studios. We contacted them in Nov 2024 after finding them on Instagram (and their portfolio displayed here looked good - professional, good lighting, aesthetic, intimate wedding photos) - it felt professional as the owner Aden set up a video call with me to understand what we were going for - even though we are based in Cape Town, they assured us that they would be able to cater to us. We finalised our contract and paid our deposit in the beginning of Dec 2024. We did not hear much in Jan and Feb and I reached out on both Instagram and via Whatsapp but I kept having to follow up and was often met with no response. In Feb, we asked to update our package to include a videographer - another thing I had to follow up on (at this point I should've realised). On our wedding day, a photographer and videographer arrived - I think possibly outsourced and photos and videos were taken - it was the best day of my life and I was looking forward to seeing the photos. The balance of the payment was paid on 25 April and initially our gallery was promised as 1 week after the wedding. On 1 May we received an update that there was a delay and then came the months of following up without receiving a response - I had to consult with lawyers during this time and we considered going to to the Consumer Goods and Services Ombuds - after this threat, we started getting a response again. Our photos were delivered on 15 JULY 2025 (3 months) and our final video (after a requested edit) on 13 JANURAY 2026 (9 months). The quality of both (given the amount of time they had to edit) was average. I requested some unedited footage as the video was missing key moments and am still waiting. Their customer service is non-existant. It was an awful experience to have to follow up and have months of being ignored after the best day ever. I would not recommend EverAfter Studios ever.
0 replies
50 months ago
WebAfrica cannot calculate a calendar month
We are trying to cancel our WebAfrica fibre line as we are moving house but do not have a new residence as yet (or we would be moving the line instead) and are letting WebAfrica know on 1 May for cancellation as at 31 May (1 calendar month). They are arguing with us that the service will only end at end June - that is 2 calendar months (May and June). The cancellation policy on WebAfrica: You can place your notice of cancellation one calendar month before the date of cancellation via your Customer Zone or if it falls in the last week of the month, with one of our friendly agents. Google any definition and the result is the same: "The beginning of any given month to the end of the same month." ie. 1 May to 31 May. I would understand if this was any other day in May but it is not. If WebAfrica is incapable of calculating a calendar month, perhaps they should indicate their cancellation policy in business days instead? I have always had incredible service from WebAfrica but this is making me doubt if I want to sign up with them again when we do find a new home. Please investigate and provide feedback soonest. Yours sincerely
0 replies
66 months ago
Great Customer Service
I bought a packet of oriental stirfry recently and was quite disappointed with the contents. The packaging had the contact details on it so I did not have to search online and was easily able to shoot off an email whilst cooking dinner. Someone from Nature's Garden responded the very next day, acknowledging my problem with comprehensive feedback and a solution (the only thing that would've improved the response is if it came from an individual person instead of "Kind regards, Nature's Garden" as it is nice to have a more personal response). So a negative experience turned positive - thank you.
0 replies
67 months ago
Failure to render service leaving clients desolate
My mother was recently convinced by one of the agents at Real Promotions to sign a "deal" with Vodacom - for fibre, landline management etc. She has contacted Vodacom who have confirmed receipt of the "deal" - and as such all of her numbers/lines etc have been ported over to you but her fibre has not been installed. She has received the router but no one has some to set up the connection. She now has no landline and no internet access - but a works from home and requires these in order to do her job. Upon contacting Real Promotions. she was told you contact you who she has now been struggling with for over 2 weeks to sort this out - only to be told it can take 6 - 8 weeks to sort out. She has paid her existing providers for this month for services that she is no longer getting due to the line porting and your "solution" has been that she get an LTE router in the interim - when she is already paying for these other services?!? She is now expected to fork out even more?? This is completely unacceptable and we demand assistance from you to sort this out immediately as this "deal" is not benefitting her or her business right now. So disappointed in this service or lack thereof - this is completely taking advantage of your customer base!
3 replies
67 months ago
"Deal" or no deal - no follow through service
My mother was recently convinced by one of your agents to sign a "deal" with Vodacom - for fibre, landline management etc. She does not have a copy of the contract but has contacted Vodacom who have confirmed receipt of the "deal" - and as such all of her numbers/lines etc have been ported over to them but her fibre has not been installed. Yes she has the router but no one has some to set up the connection. She now has no landline and no internet access - but a works from home and requires these in order to do her job. She has paid her existing providers for this month as well and has lost that money and service due to the line porting. Vodacom have confirmed that it will take 6 - 8 weeks to sort out and has suggested she get an LTE router in the interim - when she is already paying for these other services?!? This is completely unacceptable and we demand assistance from your company to sort this out with Vodacom immediately as you assisted her this "deal" which is not benefitting her or her business right now! So disappointed in this service or lack thereof - you have told her to liaise with Vodacom whilst you're probably cashing in the commission - pathetic!
1 reply
97 months ago
Excellent Service
Would like to compliment Duncan at your Port Elizabeth branch. I left my glasses in the rentals cubby hole and when I realised, the car was already at the depot and I had 15 minutes to go through security and board the plane. I was told to go through security and that he would locate the car and meet me there. They called me 5 mins before the gate closed and met me at security to return them. Brilliant service
0 replies
132 months ago
Fantastic Service
I called on Saturday morning at 8am as my boyfriend's car had a window broken outside a friends house from the previous night. The consultant I spoke to was amazing and managed to get the glass delivered from the warehouse by 10h30 and by 11h00 the window was fixed. On a Saturday! On top of the awesome service, they gave us a discounted rate as the car is uninsured. I would definitely recommend PG Glass Plumstead to anyone needing a car window replaced :)
1 reply
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
3 (42.857142857142854%)