Kelvin P

Active since Jan 2013

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Industries

Reviews

10 reviews

4 months ago

Live up tp your vakues, MacRoberts

Good day, I trust you are well. My husband has recently discovered that a judgment has been loaded against his profile without any prior notification from MacRobert Attorneys. This has come as a shock, as he has been actively complying with the payment arrangement since the summons was served in 2024. To date: • He has paid the agreed monthly instalments consistently, • He has increased the instalments whenever requested, and • We have attached proof of all payments made to demonstrate his compliance. • Unfortunately, during 2019–2023 we experienced a family crisis which temporarily strained our finances and affected our credit profile. However, we have been working diligently to rectify this, and my husband has continued paying his instalments without fail. It is therefore extremely concerning that a judgment was obtained without any further communication, warning, or notice from MacRobert Attorneys. Furthermore, according to the National Credit Regulator (NCR) guidelines regarding judgment validity: A summons must not have been served more than six months prior to the application for judgment. Given that the summons was served in 2024, it appears that this requirement has not been met. We kindly request clarification on the following: 1. On what basis the judgment was granted despite ongoing payments and no communication about non compliance, 2. Why no notice of intention to apply for judgment was issued, and 3. What steps we can take to have this judgment rescinded, as we believe it was granted improperly. 4. We spoke to Mirriam from Macroberts who advised that she has no clue why this happened, so a judgement gets passed on my husband’s record and he can’t apply for employment or anything else. 5. MacRoberts blames ABSA-how can this be accepted- How can ABSA and MacRoberts claim to uphold their values and still treat someone this way, especially when we have been paying the agreed monthly amounts? Yes, we went through a difficult financial period, but we have worked hard to correct the situation. It has been a long and painful struggle, and it is disheartening that this is the outcome. 6. I am sure, ABSA, “ our story matters” 7. Can you live up to your brand and values of courage, stewardship and trust and can Macroberts live up to their values of TRIP-where is the integrity and respect to just pass a judgement on someone and jeopardise someone’s life like this We would appreciate your urgent assistance, as this matter has severe implications for our financial standing, despite our consistent efforts to meet all obligations. We look forward to your guidance on the rescission process.

0 replies

Absa

4 months ago

Live up to your values, ABSA

My husband has recently discovered that a judgment has been loaded against his profile without any prior notification from MacRobert Attorneys. This has come as a shock, as he has been actively complying with the payment arrangement since the summons was served in 2024. To date: • He has paid the agreed monthly instalments consistently, • He has increased the instalments whenever requested, and • We have attached proof of all payments made to demonstrate his compliance. • Unfortunately, during 2019–2023 we experienced a family crisis which temporarily strained our finances and affected our credit profile. However, we have been working diligently to rectify this, and my husband has continued paying his instalments without fail. It is therefore extremely concerning that a judgment was obtained without any further communication, warning, or notice from MacRobert Attorneys. Furthermore, according to the National Credit Regulator (NCR) guidelines regarding judgment validity: A summons must not have been served more than six months prior to the application for judgment. Given that the summons was served in 2024, it appears that this requirement has not been met. We kindly request clarification on the following: 1. On what basis the judgment was granted despite ongoing payments and no communication about non compliance, 2. Why no notice of intention to apply for judgment was issued, and 3. What steps we can take to have this judgment rescinded, as we believe it was granted improperly. 4. We spoke to Mirriam from Macroberts who advised that she has no clue why this happened, so a judgement gets passed on my husband’s record and he can’t apply for employment or anything else. 5. MacRoberts blames ABSA-how can this be accepted- How can ABSA and MacRoberts claim to uphold their values and still treat someone this way, especially when we have been paying the agreed monthly amounts? Yes, we went through a difficult financial period, but we have worked hard to correct the situation. It has been a long and painful struggle, and it is disheartening that this is the outcome. 6. I am sure, ABSA, “ our story matters” 7. Can you live up to your brand and values of courage, stewardship and trust and can Macroberts live up to their values of TRIP-where is the integrity and respect to just pass a judgement on someone and jeopardise someone’s life like this We would appreciate your urgent assistance, as this matter has severe implications for our financial standing, despite our consistent efforts to meet all obligations. Thank you for your prompt attention. We look forward to your guidance on the rescission process.

1 reply

OUTsurance

9 months ago

Thank you Outsurance...

Thank you Outsurance for living to your values of being human, passionate and awesome service.

1 reply

Bruces Panel Shop

11 months ago

No professionalism, no dedication and no integrity at Bruces Panel shop in Pietermaritzburg

Pathetic treatment of a Pensioner- les and deceit - my dad took his Mercdes bemz to Bruces-he has received nothing but shoddy treatment, They drove the vehicle from his house but we not sure what happened at the panel shop now the car is dead-not starting. Jose from the workshop has spoken lies about the conversation he had with my dad-luckily calls are recorded. Now they want to claim through our insurance. PMB is small and Bruces claim to be client service driven-its all just talk and lies. Now we had to get our own mechanci to go and see what the issues ate and in the meanwhile my pensioner dad has no vehicle because of their disgiusting and disapponting service. Wheres the committment,

0 replies

UberEats

24 months ago

Uber Eats values: Provide fast, reliable food delivery services- what a joke

I placed an order on 11 August 2024 for a burger and chips. The driver supposedly came to my complex and stood there for 10 minutes-one call was missed and no one tried to call again. He sends a picture to me saying he delivered the food yet I stay in a complex and we searched for the food we could not find it. I contacted Uber eats and told them I cannot find my food. If they can let me know where the food is-I got the same message three times, from a bot, not even a human being saying that the driver followed policy-where is the empathy and compassion. I requested three times that I only want the food-I don't even care for a refund. In future, please do not use Uber Eats-they really lie and **** us. And they have no value propositions for their clients.

0 replies

MiWay Insurance

41 months ago

Disgusting and pathetic service at MiWay

Good day, may i please say that Miway insurance is the worst service provider ever,. My dad is trying from August last year to get his car repaired after someone knocked him and he is still waiting. He is a pensioner with 1 vehicle and they do not care. Their call centre is useless, everytime he phones, it is at his cost and he keeps getting the run around. What has happened to service delivery in this country, has it gone down with the GDP??? He pays for this service yet they are so unhelpful and have no compassion.

1 reply

Norton Lambrianos Attorneys

50 months ago

Heartless, Uncompassionate and Cruel Service.

I write this letter with disgust and disappointment. My husband received this letter of demand and the lawyer is demanding R8000 from him every month to prevent legal action. I decided to write on behalf of my husband, as he has medical conditions, and this issue has given him sleepless nights. The lady we dealing with is so uncompassionate and heartless. We trying to explain our situation to her, pleading to hear our circumstances that unfortunately our lives took a turn for the worse when I lost my job, and my husband lost his dad so we basically had to support 2 households and then Covid hit and I could not secure a job just contract positions which barely helped us. I only managed to find a job now 8 months ago and we are trying to rebuild our lives again. She insists that we pay R8000 per month, despite me explaining that can we arrange to pay R2000 per month, we have 2 kids in school, and we need to survive as well. Paying R8000 is simply not feasible for us right now. If our circumstances change in the future, we will try and pay this off but right now, we are struggling and paying our bills, this R8000 demand will ruin us. She insisting that we pay R8000, how cruel can a company be. The accountability is ours but yet they would rather cripple their customers then help them through with compassion. Having a heart hasn’t killed anyone yet? I see on their website, what sets them apart is "At Norton-Lambrianos Attorneys, we have the wealth of experience, skills, resources, and modern technology to deliver outstanding service in a cost-effective manner. We continuously deliver the best results for our clients by employing a multitude of collection techniques to ensure an efficient experience and prompt payment" so does that mean dealing with humans as if they dont matter is that what sets them apart.

3 replies

Absa

50 months ago

Heartless, Cruelty and Non Compassion: The new values for "customer obsessed" ABSA

I write this with utter disappointment and disgust with Absa credit card. My husband received this letter of demand and I see Absa is demanding R8000 from him every month to prevent legal action. I decided to write on behalf of my husband, as he has medical conditions, and this issue has given him sleepless nights. Unfortunately our lives took a turn for the worse when I lost my job, and my husband lost his dad so we basically had to support 2 households and then Covid hit and I could not secure a job just contract positions which barely helped us, i only managed to find a job now 8 months ago and we are trying to rebuild our lives again. We accept full responsibility for this, and we are prepared to pay this amount off, we have 2 kids in school, and we need to survive as well. Paying R8000 is simply not feasible for us right now. If our circumstances change in the future, we will try and pay this off but right now, we are struggling and paying our bills, this R8000 demand will ruin us. Absa is demanding this amount be paid, now when I look at the values Absa stands for: Our ambition is to sustainably create shared value and play an integral role in our customers' and clients' life journey, empowering them to achieve more and to recommend us to family, friends and business associates. Their cultural transformation is story is about people coming together to reflect on what matters the most, we are customer obsessed, we acknowledge the strength of our people and we deliver results sustainably, with an African heartbeat. These 2 statements are so ironic to what they are doing to their customers now. The accountability is ours but yet they would rather cripple their customers then help them through compassion. Having a heart hasn’t killed anyone yet? How can we recommend Absa to family and friends when they not even prepared to listen to their current customers.

2 replies

Air Mauritius

81 months ago

Air Mauritius has no heart when it comes to the customer

Now in the age of the consumer, I find the service I received at Air Mauritius shocking and heartless. An Airline that talks to their commitment to customer expectations and delighting the customer in their values and mission, is an airline that has no heart ,no compassion or empathy at all. I had booked a holiday for August 2019 in January 2019 and paid for it via my credit card. Unfortunately I was retrenched on 26 June, and I noticed the agency immediately. We decided to postpone the trip to October, hoping to have secured a job by then. However, things did not go to plan and I notified the agency of my options, apparently since I booked in January 2019, the tickets expire in January 2020, and to travel in January 2020, I would need an additional R 35000 to pay in. In the interim few days before our flight in October, my husband was booked into hospital and we could not travel due to his illness. I did send all the documentation to the Airline and all they can do is give me R 1000 for each ticket as tickets are non refundable. Where is the human element in their strategy as an airline. Life happens, and yet they have no sympathy or care or feeling for the customer. I practically begged them to postpone the tickets to August 2020, I would pay the difference in as losing R 70 000 is not an option for any person in today's economy. This is the first time that my daughters and I were travelling overseas, why on earth would we want to cancel and lose that money if the circumstances were not justified. How despicable is that!!! I am retrenched, battling to survive and they want to pay me R 1 000 per ticket. I guess robbing people contributes to their "sustained profitability" When I spoke to Air Mauritius, the staff member mentioned that they do appear heartless but its because people get a doctors note for the slightest thing and they want their money back, I tried to explain that this is not who I am as a person as I am desperately trying to find employment and with my husband being off sick, we could not travel but I have never received such pathetic and cold service from a Company that depends on people to drive their business. I never realized that retrenchment or having a sick member at home means nothing if it does not happen to you. Having human decency and compassion is free. It costs nothing. It would be so great is these big corporate practiced this simple humane behavior.

0 replies

Telkom

84 months ago

Pathetic service at Telkom towards Pensioners.

I have had such a bad experience with Telkom. My landline has not been working from 22 August. I phoned the consutant, Nosipho and she advised that cables were stolen. The technican Karen has sorted the cables out but we must buy new phones, new phones that work with WiFi. There is nothing wrong with the phones we have, we are pensioners who cannot afford data and Wifi. The reference was ***7. All I want is my landline to be restored, my llandline is ***. Can someone from Telkom please resolve this query urgently.

0 replies

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5 Star

1 (10%)

4 Star

0 (0%)

3 Star

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2 Star

0 (0%)

1 Star

9 (90%)

Kelvin P

Reviews

Live up tp your vakues, MacRoberts

Live up to your values, ABSA

Thank you Outsurance...

No professionalism, no dedication and no integrity at Bruces Panel shop in Pietermaritzburg

Uber Eats values: Provide fast, reliable food delivery services- what a joke

Disgusting and pathetic service at MiWay

Heartless, Uncompassionate and Cruel Service.

Heartless, Cruelty and Non Compassion: The new values for "customer obsessed" ABSA

Air Mauritius has no heart when it comes to the customer

Pathetic service at Telkom towards Pensioners.

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