KV
Ken V
Active since Dec 2012
26
Reviews
0
Industries
Reviews
26 reviews2 weeks ago
Great service from Momentum Insure
I phoned to get some information on my policy and Airron Raymond not only answered all my questions but also reviewed my policy, added a benefit and then reviewed the price for a reduction. Great service Airron.
1 reply
3 weeks ago
Terrible help/call centre service
Firstly let me say the phone app works well and I usually manage to get all I need done on the app. My frustration is with the call/help centre when I do have to phone in. I have tried holding on and have waited up to 15 minutes before giving up in frustration. I have tried leaving my number so they can call back when I am first in the queue - must be a long queue because I am still waiting impatiently to address a problem with the on-line banking. Surely they can afford to pay a few more call centre personnel!
3 replies
1 month ago
Excellent service from MobiFix George
I had a problem with my old series 11 iPhone with condensation in the camera. The iStore in George Mall were not interested in even assisting and just told me to buy a new 17 or second hand 15. So I went to Mobifix in George Mall and dealt with Mr Ali Shah. They did an assessment of my phone and based on this recommendation I decided to buy a trade-in 13 Pro MAx from them - with a trade-in refund for my phone for parts. Now the fun started as with the power and data problems due to the floods/winds downloads were very slow. But Ali was great in getting the new phone set up like my old one and spent the best part of 3 - 4 hours assisting me. But we were unable to get it all downloaded from the iCloud and when I returned the following day he again took on the task of getting my phone set up and advising me in better ways to manage my phone data. I was really impressed with his knowledge and skill in getting it done but specially by his patience in explaining to a "non-informed" cell phone user what he was doing and how I could optimize my use of the iCloud.
0 replies
4 months ago
Fastway - should be Fast Frustration
At 10:24 today (Monday 9 February 2026) I received an email from Fastway Couriers to say my parcel was on it's way to be delivered. I was not at home but would be by 13:30. At 12:10 I got another email from Fastway to say the parcel had been delivered. Odd as no one would have been there. When I got home there was no parcel left anywhere so I tried to contact Fastway in George and that is where the frustration started. Their phone message advised the use of WhatsApp so I tried that. No use as it loops giving a 3 option choice. When I typed in a long story about my situation I got a response that it only applies to the Jo'burg depot. I tried to phone the courier driver Abongile as per their website but the calls went directly to voicemaiI. I then phoned again the landline again and after a long 2-3 minute wait the phone was eventually answered and a very helpful lady told me the parcel had been signed for by a Mae-Cheri (no one by that name that I know of) but she would find out more from Abongile and get back to me. It is now 16:00 and I am still waiting. But do yourself a favor and just try and use their WhatsApp system on 087 265 4094 to experience an exercise in how NOT to try an portray an efficient business.
0 replies
16 months ago
Shocking attitude from technical helpline consultant.
Yesterday my phone gave me a message "SIM Failure" and I could not make calls. Today (20/02/2025) I went to Cell C Knysna and they recommended a SIM swop to an ESim. This was done and I was told to wait 4 hours before activating the ESim. Now 6 hours later I try to activate it and I get a message that there a problem with my profile. I called for advice at about 16:15 and was eventually put through to a lady (I did not note her name), who tells me that I need to wait 24hours before activating the ESim and when I queried why so long when I was told 4 hours she rep**** that "it is how the system works". I then happened to mention that I was thinking of switching to Vodacom when my contract expires as their data packages are far cheaper and she then wanted to transfer me to Cancellations. Her whole attitude was one of "I don't care about losing a customer just do what you want to do." Now I am even more certain that I am not going to renew my contract in 3 months time and I'm going to switch to Vodacom.
7 replies
16 months ago
Disappointment with new CF MOTO 450
In November 2024 Ii ordered a CF MOTO 450 from Droomers and it only arrived after I had left for two months in NZ. During this time bikes were delivered and feedback local and on websites was that at low speed the ride was jerky. From overseas ride reports it appeared all it required was an update/reconfiguration of the ECU so I (foolishly) assumed that my bike would have been updated before I collected it. I collected it yesterday (27/01/2025) and riding home (a distance of 45km) I realized that when traveling in traffic at 30-40km/hr the bike was surging a lot. It seems that between 3000-4000 rpm with a constant throttle the engine is not sure if it should be running or dropping to idle. I contacted the dealer and they have now agreed to come and fetch it today to see if they can sort it out. I WILL UPDATE THIS RATING IF THEY DO ACTUALLY DO AS THEY HAVE PROMISED. My point is that after selling the first batch of the imports where similar problems were reported at small throttle openings, and hopefully checking what overseas reports are saying, is that they would have been doing a thorough check on all the 450s before they went out.
0 replies
34 months ago
Frustrating international service
I am unsure if Lloyds TSB is that same as Lloyds International Banking - my complaint is with Lloyds International Banking. I can log in up to the stage where I the 4 digit code is issued. At that stage I either do not receive a call to try and enter the code or I do get a call but my code is not accepted by dialing it in or saying it. Very frustrating as I need to be able to transfer funds while travelling. The only reason I gave 2 stars is that they are very helpful (but usually unsuccessful) when I do phone them.
0 replies
43 months ago
Great service from Jacques
I had a very efficient and professional service dealing with Jacques when selling my car . After a few rearrangements in getting the inspection done the process went quickly and smoothly. I did not get quite what I wanted but he explained what would need to be done to get the vehicle 100%.
1 reply
44 months ago
Great service from Vincent Palotti hospital
I had to go to Vincent Palotti for a procedure and was very impressed by the efficiency of the systems/staff. From the quick book-in to ward procedures to the theatre procedures to ward care to booking out all was handled quickly and with professionalism. The friendly attitude of the staff made a huge difference compared to other hospitals I have been in.
1 reply
49 months ago
Outstanding service from Farbers Coach works
My vehicle had to go to Farbers for an insurance repair and while there I also requested that some other small damages are sorted out. Thet were very accommodating for me to get the vehicle in when it suited me and from beginning to end Illana at Farbers Tokai kept me informed of progress. At the main stagres of the repair she sent me WhatsApp pictures of the progress. When I received the vehicle back it had been thoroughly cleaned inside and out and polished so that it looked like new. Thanks Farbers for a really professional service.
1 reply
Review Distribution
5 Star
11 (42.30769230769231%)
4 Star
1 (3.8461538461538463%)
3 Star
0 (0%)
2 Star
7 (26.923076923076923%)
1 Star
7 (26.923076923076923%)