Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Mit Mak Motors delivers a consistently exceptional car buying experience that customers describe as seamless, stress-free, and deeply personal. The dealership earns outstanding marks across all five service themes, with particular strength in staff professionalism and the sales journey. While a small number of reviews highlight paperwork delays and post-sale vehicle issues, these are vastly outweighed by praise for transparency, speed, and genuine care.
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently name individual sales consultants as honest, patient, knowledgeable, and genuinely invested in outcomes. Staff are praised across dozens of named agents for warmth, transparency, and going the extra mile.
Replied to 8% of negative reviews
Typically takes less than 18m to reply
TrustIndex
9.5
Score
Ranking
#2
in Automotive
Avg Reply
32
Hours
NPS Score
81
Recommended: Very Likely
Replied to 8% of negative reviews
Typically takes less than 18m to reply
Apr '25 - Mar '26
Recent reviews (1,496)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
I’ve had yet another fantastic experience with Mit Mak Motors
I’ve had yet another fantastic experience with Mit Mak Motors. Their service is consistently excellent, and it’s clear that customer satisfaction is a top priority for the entire team. A special thank you to Henry, Giselle, and Wianka from the workshop — your dedication and willingness to go the extra mile truly set you apart. It’s rare to find a team that combines professionalism, efficiency, and genuine care the way you do. I can always trust Mit Mak Motors to deliver quality work and outstanding service. Highly recommended!
1 reviews | Active since Jan 2020
I’ve had yet another fantastic experience with Mit Mak Motors
I’ve had yet another fantastic experience with Mit Mak Motors. Their service is consistently excellent, and it’s clear that customer satisfaction is a top priority for the entire team. A special thank you to Henry, Giselle, and Wianka from the workshop — your dedication and willingness to go the extra mile truly set you apart. It’s rare to find a team that combines professionalism, efficiency, and genuine care the way you do. I can always trust Mit Mak Motors to deliver quality work and outstanding service. Highly recommended!
1 reviews | Active since Jan 2020
Amazing Customer Service and Buying Experience
An amazing buying experience with this dealership. Truly for the people. Thank you Uncle Bobby and Team. Keep up the amazing service you provide with complete transparency. Kind Regards Keenan Cape Town
1 reviews | Active since Jan 2020
Amazing Customer Service and Buying Experience
An amazing buying experience with this dealership. Truly for the people. Thank you Uncle Bobby and Team. Keep up the amazing service you provide with complete transparency. Kind Regards Keenan Cape Town
1 reviews | Active since Jan 2020
Outstanding service from Omphile Matsei at Mit Mak Motors
Outstanding service from Omphile Matsei at Mit Mak Motors. His diligence, speed, and genuine care made the entire process smooth and enjoyable. He truly goes above and beyond to deliver not just a car, but an experience. Highly recommended!*
1 reviews | Active since Jan 2020
Outstanding service from Omphile Matsei at Mit Mak Motors
Outstanding service from Omphile Matsei at Mit Mak Motors. His diligence, speed, and genuine care made the entire process smooth and enjoyable. He truly goes above and beyond to deliver not just a car, but an experience. Highly recommended!*
1 reviews | Active since Jan 2020
Awesome Service
Very Excellent Service from Mahlatsi, She went out of her way to make sure our needs as a family are met! Would highly recommend anyone to be assisted by her
1 reviews | Active since Jan 2020
Awesome Service
Very Excellent Service from Mahlatsi, She went out of her way to make sure our needs as a family are met! Would highly recommend anyone to be assisted by her
1 reviews | Active since Jan 2020
Amazing service at MIT Mak Motors
Amazing service from staff and the owner! They definitely go the extra mile for you if you really want something.
1 reviews | Active since Jan 2020
Amazing service at MIT Mak Motors
Amazing service from staff and the owner! They definitely go the extra mile for you if you really want something.
1 reviews | Active since Jan 2020
I was very happy with the service received, the sales agent Keschaan was very friendly and answered all my questions and was very attentive to all my requests
I was very happy with the service received, the sales agent Keschaan was very friendly and answered all my questions and was very attentive to all my requests. Keschaan kept me updated on every process until I took delivery of the vehicle.
1 reviews | Active since Jan 2020
I was very happy with the service received, the sales agent Keschaan was very friendly and answered all my questions and was very attentive to all my requests
I was very happy with the service received, the sales agent Keschaan was very friendly and answered all my questions and was very attentive to all my requests. Keschaan kept me updated on every process until I took delivery of the vehicle.
1 reviews | Active since Jan 2020
Thank you Mit Mak Motors
Thanks to Vusi and team. Fantastic service and clear communication through the whole process.
1 reviews | Active since Jan 2020
Thank you Mit Mak Motors
Thanks to Vusi and team. Fantastic service and clear communication through the whole process.
1 reviews | Active since Jan 2020
TT helped and answered my questions properly
TT helped and answered my questions properly. I am happy
1 reviews | Active since Jan 2020
TT helped and answered my questions properly
TT helped and answered my questions properly. I am happy