MK
Morongoe K
Active since Jul 2012
4
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0
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Reviews
4 reviews2 months ago
Request for release of licence number allocated to dealer stock
I have been trying to get my licence number CA72337 released by Auction Nation since November 2025. On the 28th of August 2025 I was involved in a motor vehicle accident and the vehicle was towed by Auction Nation Cape Town. On the 31st of August 2025 the vehicle was written off by my insurance company. On the 3rd of September 2025 I app**** to have my licence number CA72337 retained. I was issued with a retention letter which is valid for 1 (one) year. On 12 November 2025 I tried to register another vehicle with the licence number CA72337 but I was advised that the licence number is now registered to Auction Nation. On the same day (12 November 2025) I went to Auction Nation Cape Town to request that they please release the licence number. I found a lady called Waleedah (sp) (very unhelpful) and she advised me that the vehicle had already been sold and the buyer had already registered the vehicle in his name. However, the official Natis records still indicate that the licence number is registered to Auction Nation. I have tried, without success, to get the people at Auction Nation Cape Town to put me in touch with the person that allegedly bought the vehicle (by providing him/her with my details) so that I can negotiate receiving my licence number back. Since the official records still indicate that Auction Nation is the registered owner of the vehicle, I kept calling Auction Nation with a view of them releasing the licence number. I was advised to email a lady named Melody (I was given email address: [email protected]) who could apparently help. I sent an email to Melody on 8 February 2026, setting out the history of the matter and requesting her assistance. On the 13th of February 2026 she rep****, indicating that she had requested assistance from the Cape Town office. I have not heard from her since. Despite following up on 11 March 2026 and 2 April 2026 respectively, I have not received any feedback from Melody. I am unable to call her as her signature does not contain a contact number. I have contacted the Western Cape Government's Mobility Department for guidance and they have indicated that licence number CA72337 is currently allocated is on dealer stock with Auction Nation (Pty) Ltd. I have been advised to contact Auction Nation and request that they proceed with the registration and licensing of the mentioned vehicle (which I am assuming is the vehicle that was involved in the accident). Once this is completed, I am advised that licence number CA72337 will return to the system and then I can register it in accordance with my retention letter. Despite all reasonable attempts from my side, I am unable to obtain the co-operation of Auction Nation. In my initial email to Melody, I offered to pay for all the costs associated with the release of this licence number but even that doesn't seem to have nudged them to assist me. The retention letter for my licence number is only valid until 3 September 2026 and I would really like to get my licence number registered in my name before then. I have run out of options on how to obtain assistance from Auction Nation - hence this review. I am hoping that this will land on someone's desk who will be willing to facilitate the release of my licence number.
1 reply
91 months ago
UNREASONABLE WITHHOLDING OF MEDICAL SCRIPT
I went for an eye test on 29 October 2018 at Execuspecs at Kolonnade Retail Park and received a quotation which I asked for time to consider as my medical aid was only paying a small fraction of the quotation. My glasses broke on Friday, 14 December 2018 and I am in urgent need of new glasses. I'm based in Cape Town and when I attended to the Execuspecs at Table Bay I was advised that they could get the prescription from Kolonnade and prepare my glasses for me. However Kolonnade won't release my prescription because apparently they haven't been paid for the eye test. When I called my medical aid this morning I was advised that when the store put in the claim for the eye test they used the incorrect item code (i.e. they used an item code for an option that I am not on) I have tried the whole day to sort this out, I have been on the phone with Gems (my medical aid) and both stores. The store in Table Bay is very helpful and willing to assist but the store in Kolonnade is being utterly obstructive by refusing to release my script despite it being their fault that they eye test has not been paid for. I have made every effort to assist them, I even phoned Gems myself to get the correct item code but the store is still refusing to release my prescription. I understand that they have not been paid, but it is due to their own negligence that they have not been paid and I do not understand why I must be prejudiced for their mistakes. All I need is my prescription to be sent to the store in Table Bay so that they can prepare my glasses. I would appreciate urgent intervention to secure the release of my prescription.
0 replies
98 months ago
Unauthorised debit orders
I entered into a cellphone contract with Cell C during 2015. In October 2017, I received a call that my contract was about to expire and I was asked whether or not I wanted to renew my contract with Cell C. I agreed to renew my contract and I was advised that my first installment would be at the end of the existing contract. A quotation was done (by a person called Neo) and I was offered x2 Samsung J5’s at an amount of R357.00 per month. I specifically advised them that I needed a contract within the price range of the previous contract (which was R303.00 per month) as I was not prepared to pay more than what I was paying for the 2 ********** contract. To my surprise in October 2017 an amount of R527.22 was deducted from my account by Cell C. When I called to enquire about the debited amount I was advised that it included a pro-rata payment. On the 18th of October I sent an email to Cell C again querying the debited amount. I was again advised that I was charged pro-rata. I was baffled by this as this was never communicated to me when the contract was being finalized. I advised that I wanted my money back because I had not consented to a pro-rata payment. I pause to mention that, upon doing my calculation, in retrospect, it has come to my attention that an amount of R498.00 was debited from my account by Cell C (excluding the pro-rated potion). This amount of R498.00 is being debited from my account, without my consent ever since I accepted the new contract. Every single month, an amount of R498.00 is being debited from my account despite the contract being for R357. In February 2018 after going back and forth with this issue, an amount of R700.00 was refunded to me after the audio of the contract advancement (by Neo) was replayed. This repayment is indicative of the acknowledgement that Cell C is unlawfully deducting money from my account. With this acknowledgement I was advised that the error would be corrected on the system and my debit would revert to the agreed amount of R357.00. This has not happened, instead I am continually being debited R498.00. I never consented to a debit of R498.00. I only consented to a debit of R357.00. Cell C has repeatedly refused to correct this patent error and every single month I have to go to my bank to reverse the unauthorised debits raised by Cell C. By reversing these amounts, it costs me an additional amount of R40.00 in bank fees. Of late, I have received numerous calls from call centre agents who keep advising me that my account is in arrears and if I do not settle it I will be listed with the credit bureau. I am tired of talking to call centre agents who are unable to sort this issue out. I have requested that I be called by someone who has the authority to address this issue and sort it out, but to date, I am still only called by call centre agents. After 5 months of trying to solve this issue with Cell C I decided to start reversing the unauthorised debits but in actual fact I am no longer interested in continuing with this contract and I have advised Cell C’s agents that I want to immediately cancel the contract and they can come and collect the phones that were advanced as a result because I cannot undertake this exercise for 24 months.
1 reply
100 months ago
Very disappointed customer
On or about the 6th of February 2018, I attended to the Telkom Store at Canal Wak Shopping Centre in order to upgrade my month to month contract. I opted for a Dell Laptop contract which was advertised. I was advised that there were no Laptops in stock and that it would take a week for the Laptop to arrive. Three (3) weeks later, the Laptop has still not arrived. On the 21st of February 2018, I attended to the same Telkom store to enquire about the Laptop and I was advised that stock was coming the next day (Thursday, 22 February 2018) or at the latest on Friday (23 February 2018) and that I would definitely be called before close of business on Friday, 23 February 2018. I am still waiting for that phone call. I find it highly unacceptable that I would be told that my order would take a week and then three (3) weeks later I am still waiting, without explanation. I am no longer interested in the Laptop and would like to cancel the upgrade and revert back to my month to month contract that I had with them prior to my attempt to upgrade my contract. I have tried to cancel this order in a more formal manner however the call centre service is quite ineffective. Very angry and disappointed customer *****goe K**** **********
1 reply
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