Auction Nation (Pty) Ltd.
Verified Business
|1|22 Reviews (last 12 months)|Responds in 37h 45m
Auction Nation (Pty) Ltd.
Verified Business
|1
22 Reviews (last 12 months)
Responds in 37h 45m
AI Review Summary
Based on recent customer reviews, Auction Nation (Pty) Ltd. is facing significant customer experience challenges across its branches. Customers consistently mention difficulties obtaining refunds of deposits, prolonged delays in vehicle registration and Natis documentation, and unanswered phone lines and emails after payments are made. A recurring theme is frustration with the transport department and finance department, where follow ups reportedly go ignored. Buyers also raise concerns about vehicle condition versus advertised descriptions, missing keys, and licence retention issues, with several feeling disregarded once their payments have been processed.
Performance(last 12 months):
Trustindex Rating
2.5Ranked In Business & Legal Services
#24Reply Time
37h 45mNPS Score
-100Unlikely
Replied to 95% of negative reviews
Reply time on negative reviews: 37h 45m
TrustIndex
2.5
Ranking
#24
in Business & Legal Services
Reply Time
37h 45m
NPS Score
-100
Recommended: Unlikely
Replied to 95% of negative reviews
Reply time on negative reviews: 37h 45m
Review Distribution
1|22 Reviews
Sep '25 - Aug '26
Recent reviews (22)
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