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Execuspecs
Verified Business
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AI Review Summary
Based on recent customer reviews, Execuspecs delivers a polarised customer experience across its branches. Customers consistently praise standout branches such as Willowbridge, Gateway, Jeffreys Bay, and Mossel Bay, where staff are described as friendly, knowledgeable, patient, and willing to go the extra mile during eye examinations and frame selection. However, a recurring theme involves significant frustration at other branches, where shoppers report delayed orders, incorrect prescriptions, poor communication, unprofessional management interactions, and cancelled appointments. The brand experience appears highly dependent on which branch and optometrist a customer engages with.
Performance(last 12 months):
TrustIndex
4.4
Â
Ranking
#19
in Health & Medical
NPS Score
42
Recommended: Likely
Review Distribution
3.3|12 Reviews
Jul '25 - Jun '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
25 May 2026, 09:08
Lunatti at Bedford Centre, AWSOME!
I dealt with Lunatti at Execuspecs, at Bedford Centre, Bedfordview, as one of the rubber feet had come off my nose clip on my glasses and was cutting into me. Not ony did she replce it for me super quick, she also gave me a spare one, just in case! Service like this just needs to be advertised. Thank you
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Anonymous
1 reviews | Active since Jan 2020
25 May 2026, 09:08
Lunatti at Bedford Centre, AWSOME!
I dealt with Lunatti at Execuspecs, at Bedford Centre, Bedfordview, as one of the rubber feet had come off my nose clip on my glasses and was cutting into me. Not ony did she replce it for me super quick, she also gave me a spare one, just in case! Service like this just needs to be advertised. Thank you
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Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 11:07
Best service ever !
Execuspecs Fountains Mall -Jeffreys Bay Once again thank you so much for always going the extra mile .. ! You guys rock .. the amount of care that you put into dealing with us customers blows my mind .. definitely a 5 star rating .. if I could give 10 stars I would .. thank you 🤩
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Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 11:07
Best service ever !
Execuspecs Fountains Mall -Jeffreys Bay Once again thank you so much for always going the extra mile .. ! You guys rock .. the amount of care that you put into dealing with us customers blows my mind .. definitely a 5 star rating .. if I could give 10 stars I would .. thank you 🤩
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Anonymous
1 reviews | Active since Jan 2020
26 Mar 2026, 12:04
Best excellent service
Best of the best service at Langerberg mall Mossel bay Everyone is so friendly and helpful and professional I had the best service from them I absolutely my my glasses and sunglasses thank you
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Anonymous
1 reviews | Active since Jan 2020
22 Mar 2026, 13:24
Orders lab lens laboratory delayed
I am a new client with them I am very disappointed actually All of a sudden there is delay on my one order Then on my order it's on its way back to the store which is taking forever to come and why is there is an issue with the lab or back order or delayed very unhappy
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Anonymous
1 reviews | Active since Jan 2020
22 Mar 2026, 13:24
Orders lab lens laboratory delayed
I am a new client with them I am very disappointed actually All of a sudden there is delay on my one order Then on my order it's on its way back to the store which is taking forever to come and why is there is an issue with the lab or back order or delayed very unhappy
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Anonymous
1 reviews | Active since Jan 2020
6 Jan 2026, 07:46
Very unhappy with repeated attempts to provide an accurate prescription
Cape Gate branch. 2 opticians on 3 occasions did not get my script right. After the 3rd attempt I gave up going back because each time I had to go without specs for over 2 weeks. 6 months later I'm still wearing my previous specs prescribed in the UK because I see better with them. I've worn specs all my life and never experienced this problem
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Anonymous
1 reviews | Active since Jan 2020
6 Jan 2026, 07:46
Very unhappy with repeated attempts to provide an accurate prescription
Cape Gate branch. 2 opticians on 3 occasions did not get my script right. After the 3rd attempt I gave up going back because each time I had to go without specs for over 2 weeks. 6 months later I'm still wearing my previous specs prescribed in the UK because I see better with them. I've worn specs all my life and never experienced this problem
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Anonymous
1 reviews | Active since Jan 2020
20 Dec 2025, 07:27
Execuspecs Irene Link: Doesn’t Want to Work in December
Execuspecs Irene Link – I booked an appointment early this morning and received a confirmed booking. Hours later, they cancelled with a lazy excuse: “something came up,” with no details and no effort to assist. Let’s be honest — this branch does not want to work in December. Staff are clearly more focused on December holidays, partying, and shutting down than doing their jobs. If you’re not willing to work in December, stop accepting and confirming bookings. Don’t waste clients’ time and then act vague when cancelling.
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Anonymous
1 reviews | Active since Jan 2020
20 Dec 2025, 07:27
Execuspecs Irene Link: Doesn’t Want to Work in December
Execuspecs Irene Link – I booked an appointment early this morning and received a confirmed booking. Hours later, they cancelled with a lazy excuse: “something came up,” with no details and no effort to assist. Let’s be honest — this branch does not want to work in December. Staff are clearly more focused on December holidays, partying, and shutting down than doing their jobs. If you’re not willing to work in December, stop accepting and confirming bookings. Don’t waste clients’ time and then act vague when cancelling.
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Anonymous
1 reviews | Active since Jan 2020
10 Dec 2025, 02:25
**** poor management skill and lack of customer respect
The term is CASH is KING is not taken lightly by businesses at large in today's tough economic environment. However, for the Manager, Sally Govender of the Musgrave branch, she's been 'trained and certified' by SARB in currency scrutiny (note my sarcasm). She refused my viable and acceptable R200 for payment recently with no valid excuse. The proceeds to make a mockery of set situation in a truly unprofessional manner. I've been a client of this store for the past 30 years and dealing with Heather Naylor or Mike Lello has never been a problem but with Sally, it still remains so consistently. I'd like this matter addressed with the due consideration it deserves accordingly
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Anonymous
1 reviews | Active since Jan 2020
10 Dec 2025, 02:25
**** poor management skill and lack of customer respect
The term is CASH is KING is not taken lightly by businesses at large in today's tough economic environment. However, for the Manager, Sally Govender of the Musgrave branch, she's been 'trained and certified' by SARB in currency scrutiny (note my sarcasm). She refused my viable and acceptable R200 for payment recently with no valid excuse. The proceeds to make a mockery of set situation in a truly unprofessional manner. I've been a client of this store for the past 30 years and dealing with Heather Naylor or Mike Lello has never been a problem but with Sally, it still remains so consistently. I'd like this matter addressed with the due consideration it deserves accordingly
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Anonymous
1 reviews | Active since Jan 2020
19 Nov 2025, 11:34
Pathetic Service
I am writing to formally lodge a complaint regarding the extremely poor service I have received from your Execuspecs branch at Belairs Mall. In September, I completed an eye test at the store and paid in full for bifocal lenses, with the understanding that the lenses would be ready within 8 weeks. It is now well past that timeframe, and I still have not received what I paid for. Each time I follow up, I am given a different excuse — most commonly that there is a “supplier issue.” However, no one from the store has ever contacted me proactively with updates or progress. I am forced to physically visit the branch repeatedly, only to be met with vague explanations and a dismissive attitude, as if I am at fault for simply requesting what I paid for. This is unacceptable and highly unprofessional.
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Anonymous
1 reviews | Active since Jan 2020
19 Nov 2025, 11:34
Pathetic Service
I am writing to formally lodge a complaint regarding the extremely poor service I have received from your Execuspecs branch at Belairs Mall. In September, I completed an eye test at the store and paid in full for bifocal lenses, with the understanding that the lenses would be ready within 8 weeks. It is now well past that timeframe, and I still have not received what I paid for. Each time I follow up, I am given a different excuse — most commonly that there is a “supplier issue.” However, no one from the store has ever contacted me proactively with updates or progress. I am forced to physically visit the branch repeatedly, only to be met with vague explanations and a dismissive attitude, as if I am at fault for simply requesting what I paid for. This is unacceptable and highly unprofessional.
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