TM
Thuthuka M
Active since May 2012
34
Reviews
0
Industries
Reviews
34 reviews1 month ago
Five Star for Ntombi
High 5 to Ntombi Mtetwa at OR Tambo airport. Your service is just great and your customer management is top tier. The airline needs more like her.
0 replies
2 months ago
Double debits and Unexplained Costs... FNB is a ****.
FNB keeps ****ming me. I have gotten to a point where I want to raise the my issues with the banking Ombud for investigation and intervention. I will get my repayment and close all my accounts with FNB. I will ensure to publish my experience on social media as much as possible. My first incident was raised with FNB in March 2025. I have various FNB accounts. I deliberately swipe, socially, using my personal cheque account. I transfer to the account to merely swipe but i keep it on less than R100. I transfer into the account, FNB deducts, when I transfer more money into the account on another day FNB takes the same amount again. They say that the funds were previously reserved. Many people complain about this ****. This happened twice to the value of more than R10,000. My latest issue relates to an Avis car hire reservation of 21 March 2026. Avis reserved R2,780.20. Avis later issued a letter for FNB to release the money. FNB gave me back R1853. This is just madness....
2 replies
8 months ago
Zanele - What a star!!!
Just a stark appreciation to a rep called Zanele Thanjekwayo. She is just bliss to engage and goes the extra mile. Its true that the pre experience is better than the during experience but this shining star allows Debt Rescue to redeem itself. Zanele is just selfless and understands the urgency of personal finance matters. After a week-long struggle, she resolved my matters in hours. Sisi.... I really appreciate you. Stay blessed.
1 reply
10 months ago
MTN putting their best foot forward in decreasing their customer base.
MTN customer care are not serious about the organization's business. More than internet, you provide convenience. On Tuesday I bought a 3 day booster, the product itself speaks to urgency, and it did not take effect. Yesterday I called MTN and spoke to 5 different officials. These are their respective parting shots; - Person 1 - "I am not sure how to help you. Let me forward you to someone that can assist!" - Person 2 "I can see that you purchased the booster and it has not been used. Let me forward you to someone who can assist. It may be a network coverage issue: - Person 3 "I think your bank has not released the funds. I don't know what system Person 2 is using. If you hang up, I will be able to track them and call you back!" (I AM STILL WAITING FOR THAT CALL!!!) - Person 4 "I cannot tell whether you bought a booster or not. Switch the router off and turn it on again! Can I assist you with anything else" (WHY WOULD ANYONE IN THEIR RIGHT MIND WANT TO HELP ME WITH SOMETHING ELSE WHEN MY PRIMARY PROBLEM IS NOT RESOLVED. - Person 5 "Unplug your router! Wait for 15 minutes then your router should function well!: If you know how much time it takes to speak to 5 people in your customer care ecosystem then you know that your organization wasted my time. I do not think i am asking for much here. All i am asking for is to get my money's worth. I paid.
0 replies
15 months ago
FNB double-debits you. They reserve, which deducts and later debit, which deducts again.
FNB does a smart way of double-debiting my cheque account. When I swipe at specific place, they deduct my account with the note that the amount is reserved. If you know the reserved funds process, you would know that such funds are deducted, withheld until they are processed and merely disappear. Not with FNB, they reserve the funds which debits the account, they wait for a certain period and then deduct your account again. Example: Your have R10, you eat, and pay. FNB "reserve" R4 and then you are left with R6. FNB wait for 1 week and then debit the R4 again. This leaves you with R2. The sneaky part is this, FNB is using a transaction you know which leaves you questioning yourself. On a statement they will balance the figures out (Available balance vs Balance story). The problem is that if you work for your money, noticing that you paid R4 x 2 is just basic. We are so busy to be worrying about something to pathetic but it is not the first time and the amounts are getting larger. You want to trust an institution like FNB but there are more signs to show that they do not have the client's interests at heart any longer. Please refund all my double-debited funds. This **** has been running since 2017 from what I have seen. I commit to stop transacting with FNB. Sies!!!!
2 replies
22 months ago
Release my Avis deposit
I seek a refund on my hold deposit to Avis. I had told more than 10 people to never use Capitec to book a car, what nonsense process. I called more than 20 times being sent from post to pillar. Call centre agents asked for a letter of authority, I gave them. Only then did they know that the matter has to be escalated. I keep calling and the agents keep reading me a script and telling me about waiting times. Just release my money, man. Terrible service all round but big ups to Nomsa Ndawonde, shame, for just trying. Its hard being a diamond in a dump. Capitec processes on this process are pathetic.
1 reply
22 months ago
Big ups Suhail Williams
Big ups to a gent called Suhail Williams. He was very efficient and understood my request once off, after I had explained countless times to other people.
1 reply
23 months ago
THEY HAVE MY MONEY AND THE CAR - PAY ME BACK!!!!
I bought a bakkie from WeBuyCars Southgate, cash on the 23 May 2024. Four days later the car broke down. I was asked to return the car for repairs on the 16th June 2024 after escalations and countless phone calls. They cancelled the contract meaning they chose to refund me without agreement on 18 June 2024. The car was immediately placed online for auction. Today is 26 June 2024 and I have not been refunded - If the fund representative is not on leave, I am told to wait for a confirmation SMS. In essence, We Buy Cars has my money and the car. Sounds like a plot of a **** movie. I read the reviews about the after sales service being TERRIBLE yet faith in corporates makes you think you will be dealing with people. We Buy Cars does not see you as a person, you are just a bored number with R250k to keep in their pockets. WE BUY CARS, PAY ME BACK MY MONEY.
1 reply
24 months ago
The Four Day Car - WeBuyCars, Southgate
On 23 May 2024 I bought a 2018 Nissan Navara from WeBuyCars Southgate. I bought the car for a purpose I have not enjoyed since. Just 4 days later, on 27 May 2024 the car broke down on a freeway and did not start. That is when I was placed on the sidelines of this company. What the salesman had confirmed to be a mere engine cleaning fluid which would dissipate was actually an injector leak, and the white fumes he had dismissed as "nothing" were actually diesel spilling on the hot engine components. In short, I was exposed to diesel fumes and breathing them every time I rode the vehicle. Per instruction I logged my issue and was responded to after 48 hours. I now had to track down the resolver of the issue. Our initial conversation on 01 June 2024 simply highlighted that, "The options are that the car will be repaired or you will get a refund!". Our second conversation, "Get a quote, take a picture of the odometer reading and email them to me". Third, "Please resend the email, I did not receive it". Fourth email, "I am very busy but I will escalate the matter and once I get a response, i will send you the details of the ombudsman!". That is preemptive. It takes calling, holding and begging for a call back go get this after sales support from WeBuyCars, and they do not call back - so you know! Does this not sound like a classic ****..... You sell me something under false pretense, you claim you will take remedial action, and then you tell me a side process in order to get that remedial action or to get my money back. With the economic climate, I have had sleepless nights, early mornings, terrible days, put 110% effort, been away from my family for prolonged hours just to make up the capital to buy this car. But now I know tow truck drivers by first names. Stop treating me as a number. FIX THIS CAR OR GIVE ME MY MONEY BACK..... The repairer said they need 4 days to repair. I generally do not have 4 days. But I am travelling abroad from Sunday 16th June 2024 and would appreciate returning to a fully functional car so please commission repairs during this period
1 reply
Review Distribution
5 Star
6 (17.647058823529413%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (11.764705882352942%)
1 Star
24 (70.58823529411765%)