Active since Apr 2012
76
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0
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Reviews
76 reviews9 months ago
Bad service
Very very bad way of doing business! Get your act together! I am not impressed waiting for weeks for items PAID FOR and then cancelled. I need the items ordered! Send what items are in stock and then make a plan to stock and send the items not in stock! To cancell an item is REALLY NOT AN OPTION
0 replies
28 months ago
Metrofibre has no support
Metrofibre has no support structure! If anything goes wrong with my fibre connection, it takes ages for them to actually do anything to fix the problem. They love making promises and that is about all!
1 reply
35 months ago
Total incompetence
If I could give negative ratings Cell C would get a -100 for their customer service. I have problems connecting to the Cell C network. I have lodged multiple tickets and have lots of case numbers. I get an email to call their "Exclusive" department. I call THE NUMBER PROVIDED BY CELL C and a lady answers. I verify my identity and she says I am an "EXCLUSIVE" Customer and I must phone THE EXACT SAME NUMBER THAT I JUST PHONED! Then the line goes dead! What a joke!
6 replies
36 months ago
Santam will not assist with SantamSOS
I have twice had to deal with Santam Assist regarding home emergencies in the past few months. The first time I had a blocked drain ( the main sewage line was blocked) and I had human waste spilling into my property. Santam sent out plumbers that arrived in a Fiat Uno with a small drain cleaning kit sticking out of the car window. Needless to say they were unsuccessful and left. I let Santam know that their chosen plumber was unsuccessful but they still paid the plumber. I had to pay another plumber to fix the problem out of my own pocket.
4 replies
37 months ago
Support does not exist
They took a week to activate my ftth. Wrong equipment! Ftth Worked for a few days and is now dead. Phoned support was put on hold by operator for 15 minutes. Line dropped. No reply from chat. Complained on website, no support.
8 replies
41 months ago
Never buy a dual sim phone from them.
I purchased a dual sim phone cash from Cellucity. I did not know that the phone was locked to be able to use only one sim. After several requests to unlock the second sim (according to Google I have to get a code from Vodacom to unlock it) Cellucity told me that they could not help me. I am now stuck with a dual sim capable locked single sim phone. Never buy a dual sim phone from them.
0 replies
54 months ago
Troublesome alarm system
If anyone can recommend an alternative armed response company please let me know. I have been struggling with the alarm system since I had it installed 😬. The MN Autonetics app never works even after multiple attempts to fix it. Hidden costs and shoddy workmanship have left me with no trust in what is supposed to be a state of the art alarm system costing an arm and a leg. Update September 2021: App again not working. Now I don't have permission to access the alarm system. How is this possible? Update: Dec 2021 with the recent Kloofsig power failure I did not have app access to my alarm system for 3 days. Monitor Net should look at alternative solutions as the current system is dependent on a working Cellular network. Now I also have alarm system errors that never existed before.
0 replies
54 months ago
Vox slow FTTH speed
Good day I ran a speed test at 05H50 today. I am getting 16 Mbps download and 13 Mbps upload speed. I am paying for 50/25 Mbps. Please investigate and let me know. I have had very poor service from Vox regarding my line speed and have complained on numerous occasions. Every time I complained my line is restored to the correct speed and a few days later the speed drops to snail pace again. It is the responsibility of Vox to make sure that I always get the line speed that I pay for. Please monitor my line speed and be proactive with providing the correct speeds.
1 reply
82 months ago
Tracker Poor Service
I have been a customer with Tracker for 16 years. I have been battling to have the unit tested since February 2019. The unit fitted to my vehicle is not supported on their app and is outdated according to Tracker. Why do they not approach me with a proposal to upgrade to a new unit? All they want is more money. Perhaps it is time to move on!
4 replies
99 months ago
Harassment calls continue!
Harassment calls I am sick and tired of African Bank harassing me with calls from their collections department. Elizabeth Molake phoned me today looking for a Mr Sanele Fortunate Simelane. On 11 April 2018 at 08:58, Sylvester Fraser ********** wrote: Dear Mr (ME) Thank you for referring your concerns to African Bank. Please be advised that your cell number has been removed from our client’s profile - please let me know if calls persists in the future. Thanks and kind regards. Sylvester Fraser, Complaints Specialist, Why then am I still getting calls? Please remove my contact details associated with Mr Simelane from your incorrect database.
1 reply
Review Distribution
5 Star
8 (10.526315789473685%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
29 (38.1578947368421%)
1 Star
39 (51.31578947368421%)