JM
Joyce M
Active since Mar 2012
20
Reviews
0
Industries
Reviews
20 reviews1 month ago
American Swiss Upington (Kalahari Mall)
I visited American Swiss at Kalahari Mall in Upington on 12 April 2026 to enquire about repairing my ring. The consultant who assisted me on that day was professional, friendly, and explained the process clearly. I was informed that the ring would be sent to Bloemfontein for assessment and that I would receive a quotation within a week via telephone. Unfortunately, I received no communication. I returned to the store on 25 April 2026 to follow up. The consultant who assisted me then appeared reluctant to help. She informed me that the quotation was still not available. When I asked her to follow up, she told me to walk around the mall and that she would call me. I never received that call and had to return to the store myself. I was then told they were not working that day and that she would contact me during the week. Again, no communication followed. On 2 May 2026, I called the store and spoke to what sounded like the same consultant. After explaining my situation again to the lady by the name of Courtney and providing my ID number, I was told I would receive a call back within five minutes. I expressed my frustration at the repeated lack of communication. While she did call back within the promised time, her tone was defensive. I was then informed that my ring could not be repaired after all this time, which is disappointing but acceptable. However, I had also requested polishing when I initially handed in the ring, and this was not addressed clearly. The consultant seemed unsure and repeatedly paused during our conversation, which came across as unprofessional and dismissive. The main issue is the complete lack of communication and poor customer service. My ring was kept for an extended period without any updates, preventing me from seeking a second opinion elsewhere. This experience, particularly the service I received from Courtney, was frustrating and disappointing.
0 replies
1 month ago
ATM Cash deposit Descrepancy
I am lodging a complaint against Capitec on behalf of my daughter, who is 17 years old.On Saturday, 25 April at around 7 PM, my daughter deposited money into an ATM, but the machine jammed during the transaction. I was present at the time, and we immediately reported the issue to the call centre. We were advised that, due to the holidays, the matter would be resolved by Tuesday. On Tuesday, we followed up and were told the issue had been escalated to the ATM team. A deposit later reflected in her account, but the amount was incorrect and short. Since then, we have received inconsistent feedback: We were told the remaining balance was being withheld pending investigation, then advised it would take up to 7 days to resolve At the branch, we were told it would be resolved the same day Later, we were told it would take another 3 to 4 days This back-and-forth is extremely frustrating, and no one seems to provide clear answers. These are funds that belong to my daughter, and the delay is unacceptable. We are requesting urgent resolution and for the full outstanding amount to be credited to her account. If this matter is not resolved promptly, we will consider closing the account and moving to another bank with more efficient service and better issue resolution. Very disappointed with the service.
1 reply
2 months ago
They are the best insurance company that I have ever dealt with
They are the best insurance company that I have ever dealt with. The staff is very friendly and helpful.
1 reply
7 months ago
Complaint Regarding Poor Service from Call Centre Agent
Call centre agent was rude and dismissive about my account issue.
4 replies
19 months ago
Misrepresentation of Uncapped Wifi Offer – Request for Immediate Resolution
I am writing to express my frustration with Vodacom's handling of a recent Wifi contract I entered into. I was contacted by a Vodacom call centre agent who offered me an "uncapped" WiFi package for R299 per month. Since I already have other contracts with Vodacom, I was interested and agreed to proceed with the offer. However, after receiving the router, I discovered that the package I was sold is limited to 200GB per month and not uncapped, as I was led to believe. I called Vodacom customer service, and after some investigation, they confirmed that the call centre agent had misrepresented the offer. They explained that Vodacom does not offer uncapped WiFi at this price. Now, after two months of using the service, Vodacom is informing me that they want to cancel the contract and collect the router, despite the fact that I was misled in the first place. When I requested this decision in writing, they have refused to provide any written confirmation. I am extremely disappointed by Vodacom's handling of this situation. I was misled into accepting an offer that was not as promised, and now Vodacom is attempting to cancel the contract without offering a fair resolution. My request is as follows: Vodacom should either honour the uncapped offer at R299 per month, or Provide me with an appropriate upgrade to a higher package at the same price, and stop further attempts to collect the router. I am disappointed by how this has been handled, and I expect Vodacom to take immediate action to resolve this matter. If this is not resolved quickly, I will be seeking further assistance through ICASA and potentially considering legal advice.
3 replies
22 months ago
Disappointing Experience with IMM Graduate School of Marketing
I was a student with the IMM Graduate School of Marketing and, unfortunately, I could not complete my degree due to some personal reasons. Recently, I was pleased to learn that they are now offering short courses that would at least allow me to obtain a qualification from them, albeit not the same as a full degree. Given my prior coursework, I requested if some of my completed subjects could be credited towards the certificate. However, their response was confusing and unsatisfactory. They referred me to a brochure, claiming it states that credits fall away after five years, but did not provide any clear proof or consent documentation to support this claim. Moreover, IMM Graduate School suggested that I approach other institutions for credit transfer. This is perplexing, as it implies that other institutions should recognize my credits, while IMM, where I actually completed these courses, does not. This response feels dismissive and does not address my specific situation. I am disheartened by their lack of support and the inconsistency in their policies. I expected a more constructive and helpful approach from an educational institution of their standing. I hope IMM Graduate School will reconsider their stance and provide a more reasonable solution that acknowledges the effort and time I invested in their courses.
1 reply
51 months ago
Tech in online Sammed me
I bought my goods online from Tech Inn International and I am now beginning to think that this is a scam. There is no contact number and when I bought the goods it was scheduled to be delivered from Cape Town and only to discover that the goods are coming from the Netherlands. The goods have been coming now for the past 2 to three weeks and when I track the goods they were sent via the Post Office. These are big things and I wonder how they were sent via the post office. When I enquire or track my shipment the SA they are saying I must go to the Post office near me and I am wondering which one. When I call SA Post office there is no response. I don't know I think this is a scam this company is just scamming people.
0 replies
68 months ago
Wrongly listed on the credit bureau- RCS
I am paying customer for RCS and I picked up that they registered a default on my name at the Credit bureau. The id number used is not my but somebody else. I called their call centre and they told me to send an email regarding this issue which I did. The email was sent to them on the 05th of November and I received confirmation that they received my email. I then gave them a call today the 10th of November and they still advised me to resend the email. Their customer service is so bad as they were supposed to prioritise this issues as I am currently a paying customer. The lady that was helping me was not willing to get a senior person to come and assist me as a frustrated customer. Her name is Ayanda. I just want to pay off this account and never use RCS again.
2 replies
79 months ago
Excellent services ffrom 911 Paramedics
We had an emergency at home whereby my elderly mom collapsed and we called the 911 and they despatched a team of excellent Paramedics. This happened in the in the Edenvale area on Saturday afternoon. The guys gave us an excellent service and I wish everybody could be like. I really do not know how to contact them and just thank them for saving my mothers life. Keep up the good works!!!!
0 replies
85 months ago
Employee Moreblessings waitress at Spur Palomino threatens me
I had an incident whereby I was forced to lay a complaint about three year back at Spur Ottawa Creek in Edenglen, and my complaint was handled by Johnny who was very helpful. Yesterday I then received the messages from the waitress that I complained about three years back with a bit of threatening words and I then manage to trace her whereabout, and discovered she is still employed under the group Spur Palomino in Suncity. I explained my situation to Ransina and Lerato and they advised me that my matter was a personal matter I should either deal with that through the Police. I was shocked by this as this person is working for Spur and I did not meet this person at any of the Police Stations but at Spur. I then advised them that I had no personal dealing with this person except that I met her at Spur Ottawa Creek and they still insisted this was a personal matter. The messages clearly states that she was fired because of me this whole thing worries me because this whole incident happened in so many years ago. I fear for my life and these people Lerato and Ransina I protecting this person by enforcing the issue of a personal Matter. I do not know this Waitress and I insist I do not have any personal dealings with her. I feel that Spur is not understanding my problem but protecting someone that is not supposed to be dealing with Customers. I then forwarded my messages to the customer service agent today and they are telling me that I have to wait for someone that will only come in tomorrow. I am questioning the integrity of the so called Managers Lerato and Ransina for just thinking that this is a personal matter.
0 replies
Review Distribution
5 Star
2 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
18 (90%)