CH
Christel H
Active since Aug 2011
6
Reviews
0
Industries
Reviews
6 reviews27 months ago
Use with caution, ensure you properly assess the quality of the work before making payment
Konrad van Zyl installed a new inverter and batteries at our home. He initially underspec'd the installation and our system tripped multiple times. He did, however, fix this issue by installing an inverter with greater capacity. Regardless, their level of service and quality of workmanship was disappointing. Another issue is that we requested that they act as agents to sell our two Mercer inverters. To this day we have not seen any money from the sale, nor received the inverters back. Multiple attempts to contact Konrad have yielded nothing - our calls remain unanswered or are put straight through to voicemail.
0 replies
30 months ago
**** - Thuthukani Glass and Aluminium Windows
Total ****. AVOID. Registered address is an empty lot in Midrand. They take the deposit and then disappear. The company is registered but it is all a front.
0 replies
49 months ago
Shocking product quality of Fenix 5X
I bought a Garmin Fenix 5X in December 2017 for roughly R 13 000. In July 2020 the watch stopped working and was sent to Garmin South Africa, who replaced it with a re-conditioned watch, but only after I had to pay another R 4 500. In April 2022 this watch also stopped working and I was informed by Garmin South Africa that I would have to pay in another R 4 100 to get another re-conditioned watch. While the service offered by Garming South Africa is acceptable, the quality of the product is shocking. The price for the watch now comes to R 4 500 per year, with the additional R 4 100 they want me to pay it would be R 5 700 per year. I really expected much more from Garmin. The product's quality is shocking and really not worth the exorbitant price they ask.
0 replies
49 months ago
Bought item not delivered and no refund made
I purchased an item using the website for Tenth Sports on 11 May, paid the amount, the delivery fee, and received a message that delivery would take up to 5 business days. After not hearing from them I emailed them on the email given on their website (on 17 May), and multiple times since then. While receiving an answer each time, the reason for the delay of the purchase keeps changing and I have yet to receive a delivery day nor a tracking number. The request to have my money refunded has also been ignored.
0 replies
57 months ago
Highly suspect behaviour
I was very surprised to receive very poor service from FedEx. As a company that prides themselves on fast, friendly, and reliable service, they did not tick any of those boxes. FedEx UK made errors when they sent the consignment, so the parcel was held at South African customs. FedEx South Africa was incredibly unhelpful in getting the parcel (a birthday gift of baby & children clothing) through customs. Only after numerous attempts was the parcel cleared. FedEx then proceeded to 'loose' the parcel. When they attempted to find it again, they wanted to know a detailed description of contents, it's weight (both already listed on the waybill completed in the UK), as well as its packaging. Apparently the waybill number is not reliable and they needed to know the content because packaged can get 'damaged' in transit. So FedEx basically says that they 1) mishandle parcels, 2) waybill numbers don't uniquely identify parcels, 3) will open parcels to locate their owner, 4) don't access their database to access information captured by their UK counterparts. I was told FedEx South Africa takes no responsibility (although the parcel was 'lost' having cleared customs with the parcel en route to Pretoria) and that I must now contact FedEx UK. Furthermore, when I complained to a more senior customer services official, all emails have been resolutely ignored. The parcel remains 'lost', and FedEx South Africa blames everyone except themselves.
2 replies
123 months ago
Shocking booking system and worse service
I recently booked two tickets to Ster-Kinekor Cine Prestige at The Grove. I navigated to the Cine Prestige site online, selected the movie I wanted to watch and bought my tickets. When I got to The Grove we were told that our tickets were in fact not valid for the Cine Prestige. Upon contacting the manager we were told that this has happened more than once: the website will send the customer back to the normal cinema site, something that you must read in their 'Small Print' at the bottom of the page. In addition we were told that we should know where we book since the ticket price should indicate the correct cinema to us. The fact we had never booked for the Cine Prestige, and therefore would be unaware of the exact costs involved, appeared not to faze the manager. In addition, the fact that, on her own admission, this had happened to other customers before us also did not make her more inclined to accept responsibility and to solve this issue. Not only does the Ster-Kinekor website not do what it is supposed to, but their customer service was shocking and totally unacceptable. I had heard that the Cine Prestige experience is quite nice but considering their poor service and incredible lack of professionalism I am surprised they even get customers to their cinemas.
1 reply
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6 (100%)