ND
Nyvrem D
Active since Jul 2011
133
Reviews
0
Industries
Reviews
133 reviews2 months ago
CANNOT DEAL WITH ANYTHING SLIGHTLY OUT OF THE ORDINARY// EVERYONE PASSES THE BUCK AND TEAM LEADERS/ SENIOR PEOPLE SEEM TO VIEW CUSTOMERS AS PROBLEMS
TICKET# 4001590 OVER A PERIOD OF ABOUT TEN DAYS... I HAVE BEEN THROUGH AT LEAST 6 ENCOUNTERS WITH THE CALL CENTRE EXCLUDING GETTING CUT OFFS AND EMAILS/ TICKETS... AND SEVERAL PROMISES TO "HAVE THE TEAM LEADER CALL ME BACK HAS RESULTED IN NOT ONE SINGLE CALLBACK THE PHONE CONVERSATION WAS WITH Sikhumbuzo Ntshekisa NEEDS TO BE LISTENED TO TO GET THE FULL STORY. IT IS APPROPRIATE FOR A SENIOR PERSON TO FIX THIS PROBLEM AND AFTERWARDS, CALL ME TO CONFIRM THIS NEEDS A "TAKE-CHARGE" INDIVIDUAL TO OWN THE MATTER UNTIL IT IS RESOLVED THE RECORD WILL SHOW THAT THE MATTER IS NOW URGENT SINCERELY
0 replies
2 months ago
PATHETIC!!!
Waybill no STBWCL NO RESPONSE TO EMAILS NOT DELIVERED AS PROMISED "SAME DAY" LONG WAIT TIMES ON HOLD CALLS CUT OFF WHEN REQUESTING A TEAM LEADER EXCUSES THAT ARE NOT THE CUSTOMER'S PROBLEM DELIVER "AS SOON AS POSSIBLE" IS NOT A COMMITMENT IN THIS CIRCUMSTANCE ~ WE NEED A LATEST TIME!! TEAM LEADER/S DON'T CALL BACK AS REQUESTED FIRST TIME USING THIS COMPANY AND IT HAS BEEN A DISASTER SO FAR ~ AND DELIVERY HAS STILL NOT BEEN MADE PATHETIC!!!
0 replies
11 months ago
these guys cannot handle anything that is even slightly out of the ordinary
these guys cannot handle anything that is even slightly out of the ordinary. This matter goes back a long time and is urgent. I was promised an urgent call back yesterday and because they are in the habit of not taking issues to complete resolution, and moreover, having multiple people passing the buck consistently, I am posting this very soon after the "line in the sand". THERE IS NO POINT HAVING YET ANOTHER PERSON CALL ME TO "FIND OUT THE DETAILS". THE DETAILS ARE IN WRITING AND REQUIRE NO FURTHER EXPLANATION. ADDITIONALLY, RECEIVING YET ANOTHER CALL FROM A PERSON WHO SAYS THAT THEY'LL "GET IT SORTED OUT" IS NOTHING MORE THAN ANOTHER UNTRUTH. I WANT A FULL RESPONSE VIA EMAIL THAT ADDRESS EVERY POINT IN MY TICKET/... NOT JUST A FEW OF THE POINTS ~ ALL!!!~
3 replies
11 months ago
CEO IGNORES EMAILS
After a ********** experience with a R 10,000.00 purchase over about three weeks, I sent an email to the CEO - MARGARET HIRSCH - in care of her PA - "Fay". The email included a suggestion to resolve what we had lost in the fiasco and was sent on July 5, 2025 @ 13:36 and copied to Julian Cupido' <[email protected]>; 'Hirsch's Online Sale' <[email protected]>; 'Shirley P' <[email protected]>; 'Dhivian' <[email protected]>; '[email protected] TO DATE, THERE HAS NOT EVEN BEEN THE COURTESY OF A REPSONSE
1 reply
11 months ago
22 MINUTES ON HOLD for the ***** department!!!
Discovery Card ***** DEPT. Card # 4232 40 ** **** 5042 I reported a transaction, from a merchant whose name I didn't recognise. Then called back to say that we found out who it was and was told that the report was 'cancelled' and that my [virtual] card was no longer blocked. Then I called a third time because it was in fact blocked. I was 'verified' and the agent allowed for me to reactivate the card on the app. Then a FOURTH CALL to ***** at about 10:30 am on July 15 '25 AND WAS ON HOLD FOR 22 MINUTES. When the agent answered, I had already entered a meeting and could not talk. THE CARD REMAINS BLOCKED 22 MINUTE HOLD TO CONTACT A VERY IMPORTANT AND URGENT DEPARTMENT [*****]??? This fiasco cost me at least one hour of my very valuable time!!
1 reply
12 months ago
THE DO NO RESPOND TO ANYTHING VAGUELY OUT OF THE ORDINARY!
Unbelievable!! More than SIX WEEKS AGO, I requested a document with calls made from one of our phone numbers. TWENTY EMAILS back 'n four phone conversations later, I still don't have the very simple document requested as promised by three senior people to get this to me. KAITLYN SINGH AND THE GUY who solves problems posted on Hellopeter, MAHALA delegated the RESPONSIBILITY, as opposed to the task - to an send the doc requested. She promised that "by the CLOB" two or three days ago. THEN... I get a sms to inform me that the MATTER has BEEN CLOSED. Yet another fiasco!! THEY CAN WASTE A BIG CHUNK OF VODACOM'S TIME ~ NOT TO SPEAK OF THIS CUSTOMER'S TIME ~ INSTEAD OF SENDING THIS SIMPLE DOCUMENT, WHICH WHOULDN'T TAKE MORE THE TWO MINUTES!
13 replies
12 months ago
Can't buy a BMW if NOBODY returns phone calls!
Great cars... impossible to buy my 5th BMW. NOBODY RETURNS CALLS [4 DIFFERENT SENIOR PEOPLE] The salesperson that we dealt with when buying the last two BMW's was "Tracy". I have been told that she has left the company. THAT IS WHY I LEFT THE FIRST MESSAGE FOR THE SALES MANAGER AT BMW CAPE TOWN I have questions that I want to discuss with the Sales manager. I do NOT want to talk to a salesperson yet. ...the of course the Merc is also a great car ~ and they return calls and welcome customers! PS Calling the 021 402 7700 is a fiasco!!
0 replies
13 months ago
ALWAYS: Impossible to get them to respond to emails!
ALWAYS: Impossible to get them to respond to emails!
2 replies
14 months ago
RSA doesn’t respond - as usual
RSA doesn’t respond - as usual If RSA Web sends and email to the address they have on file, then we’ll send them the backdrop to this THEY MUST NOT CALL PLEASE
0 replies
15 months ago
Is Hylton Kallner, CEO of Discovery Bank, not responsible for this brand?
There was no response at all to the first “review” below [Feb 12 ‘25] There was a “response” after the second one posted on Feb 20 ’25 at which time they wanted to know “what it is that I needed”!!! I referred to the call agent to Complaint Case ***X and have heard nothing since. WHAT IS DISCOVERY TURNING INTO?? DOES THE CEO EVEN KNOW THE ABOUT THE ABYSMAL REVIEWS? WHY ARE THEY HAPPY TO CHASE CUSTOMERS AWAY?? 12 Feb 2025 at 16:21 pm As usual, they just don't respond or follow up [this is about ONE thing that we've been waiting for THREE WEEKS Their responses to Hellopeter are "canned" and always says the same thing: "Someone will get back to you". That gets tired 20 Feb 2025 at 15:01 pm 1. They ignore requests 2. then they respond via Hellopeter to say the same thing always "someone will get back to you 3. then nobody gets back to you SO, THIS IS A SECOND HELLOPETER/ X POSTING ON THE SAME MATTER - GOING BACK TO JANUARY 17 '25
3 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
3 (2.255639097744361%)
2 Star
72 (54.13533834586466%)
1 Star
58 (43.609022556390975%)