CB
Colleen B
Active since Jan 2011
11
Reviews
0
Industries
Reviews
11 reviews2 months ago
SHOCKING SERVICE FROM YOUR CALL CENTRE PLUS YOUR MY LIBERTY APP DOES NOT WORK
Huge complaints against Liberty Call center, particularly Lebo and Kayleigh and who claim to have sent me important information by email which I am simply not receiving. Over and over again i phone the call center and have to spend ages verifying myself each time. My email is working perfectly with emails coming in all the time. I am checking Spam folders NOTHING THERE. JUST DISGUSTING. When one has to make a quick investment decision and has to wait forever to get a response which never comes
1 reply
5 months ago
UNDERSTAFFED CALL CENTRE IN-STORE
ONCE AGAIN WHEN TRYING TO CALL THE STORE YOU CAN HANG ON FOR HOURS - MAKRO GERMISTON DOES NOT ANSWER THEIR PHONES EVER. ITS QUICKER TO DRIVE INTO THE STORE.WHEN YOU GET THOUGH YOU FIND THREY ONLY HAVE ONE OERSON ANSWERING CALLS. ITS NOT ACCEPTABLE TO BE SO SHORT STAFFED
1 reply
12 months ago
ROCHESTER HOME DECOR DELIVERS DAMAGED GOODS AND DOES NOTHING ABOUT REPLACING THEM
Absolutely deplorable service from Rochester. We bought a modular couch from Thabang at Stoneridge and it arrived damaged. Despite reporting the damage within 7 days and being promised that they will exchange the piece by delivering an undamaged piece and taking the damaged piece away, NOTHING HAS BEEN DONE for almost three months. The excuses offered were there is no stock in the warehouse and they do not know when new stock will arrive. There is no number to contact the warehouse, no way of finding out when stock will arrive and there is no number or person to contact regarding the escalation of the problem. On phoning customer care for the second time (after phoning the store umpteen times) I was told the ticket has been closed despite the problem not being resolved. THIS COMPANY IS PIE IN THE SKY. . They have no procedures in place to resolve the problem of damaged goods being delivered but just tell you the warehouse will contact you, which they never do. There is no one you can contact other than your store salesman or clerk in customer care who both say they cannot do anything as the warehouse needs to contact you. Note that the warehouse is some unknown person with no phone number who never actually calls. DO NOT DEAL WITH THEM - THERE IS NO AFTER SALES SERVICE AND NO RESPONSE TO COMPLAINTS. DITTO FOR REFUNDS. They wont give you the finance/refund department number and say if a refund is approved they will collect the couch and then refund. Given waiting three months for an exchange and them closing the case with no exchange, imagine letting them take the furniture away and them *****ing your money and you having to beg for months for the money back. BUSINESS PRACTICES DEPLORABLE, NO ONE CONTACTS YOU, NO FOLLOW UP, THEY JUST TAKE YOUR MONEY AND DELIVER DAMAGED GOODS TO YOU. DO NOT BUY THERE!!!!!
0 replies
14 months ago
HUGE THANKYOU TO SABELO AND AAQIL AT THE GENERAL STORE MEADOWDALE GERMISTON
A HUGE shoutout to Sabelo and Aaqil who were incredibly helpful to me. Struggling with a cat who was on a feeding tube and who could not eat or drink I took in an old water fountain which was not working to buy a new adapter as I thought the plug was broken. They checked the plug and said it was not the just the plug but the water pump that was broken and spent at least an hour fixing the fountain, which required that they modified some of the fountain, cutting and refitting it and cutting some of the wiring to the pump to get the fountain work again.. the showed expertise and an enormous willingness to help me even though the pump cost was only R110. the fountain is now working beautifully and my cat is drinking from it all the time. Thank you for your kindness, your caring and willingness to help and go the extra mile. You now have a customer for a life. They are both a true asset to your business and I am extremely grateful to them.
0 replies
14 months ago
WONDERFUL MANAGER DIPUO AT CRAZY PETS MEADOWDALE GERMISTON
A huge show of appreciation to Dipuo, the manager at Crazy Pets, Meadowdale Germiston. my cat suffered a serious injury to her tongue as a result of oral surgery and was not able to eat for three months and was on a feeding tube. In desperation I bought the Persian Kitten dry food to try to get her to eat but she refused the food. Dipuo had told me that if she does not eat it I was welcome to return it which I did as it was R499.00 per bag. I then exchanged the food for a cat fountain as I was also trying to get my cat to drink water. She even told me if the cat does not like the fountain bring it back. She showed enormous compassion towards me as I told her about my struggles to get my cat to eat and drink. Its not often you encounter such service which was combined with real compassion and caring which she demonstrated towards me. Thank you so much Dipuo, you are a huge asset to the store and I appreciate how you went out of your way to help. Great store and great staff. I cannot thank you enough.
0 replies
14 months ago
SHOCKING EXPERENCE AT JOHANNESBURG SPECIALIST VETERINARY CLINIC (JSVC). THEIR **********LY POOR POST-OPERATIVE CARE HAS LED TO IMMENSE PAIN AND SUFFERING OF MY PET AND LIFELONG DAMAGE AND COSTS.
I took in my cat who had growths in her mouth to have them removed at their suggestion by specialist surgery. Note that the cat was happy and healthy, eating like a champ, and in no pain prior to the surgery other than oral lumps which we still had to biopsy to rule out cancer. Twenty five thousand rands later, due to overnight staff clearly not having monitored my cat whose tongue swelled up massively, post-surgery; she could no longer eat and drink, and was at death’s door in the week to follow. She looked like she had a saucer in her mouth her tongue was so swollen. Although I was PROMISED pre-surgery that the night staff check on the animals EVERY HOUR, she was in a SHOCKING CONDITION the next morning (a Friday). I was assured by the vet that even though my cat would sleep in her little cat “igloo” overnight, they would take her out of the igloo and check on her every hour to monitor her condition. In trying to find out what went wrong I was met with silence or told absurd and conflicting stories, with staff members trying to cover up for each other with more, clearly nonsense stories. They took no responsibility for the damage they had done and were indifferent to my cat’s dreadful deterioration. Over that weekend I had to bring her in daily for cortisone injections to try to reduce the swelling. She was unable to eat since the operation on the Thursday so almost four days without food other than the tiny amounts I could syringe into her mouth. The weekend vet then told me to force her to eat which led to her biting her tongue off almost right through. At this point I had lost all trust in them and decided to take her to my usual vet to restitch her tongue (which is now permanently damaged) and insert a feeding tube as she had lost a massive amount of weight and would have died of starvation without being tube fed as she simply could not eat on her own. These extra surgeries required at my local vet cost me a AN ADDITIONAL thirteen thousand rands, to fix up the damage THEY HAD DONE THROUGH SHEER NEGLIGENCE. Three months later she is still on a feeding tube and cannot eat on her own. Her quality of life is severely physically and emotional impaired, and I too am suffering financially, emotionally and socially as I am unable to attend to my work duties and social activities properly as I cannot leave her unattended for longer than 3 to 4 hours at a time. I owed this practice a 2000 balance after the operation, costs which were incurred as I had to bring her in twice for the follow up cortisone injections over the weekend to fix the damage they had caused by letting her tongue swell so massively unchecked through the night. Instead of making recompense and absorbing the cost of this damage, they threatened to withhold her cancer biopsy results which I had already paid for (which I later found out were negative) and tried to intimidate me to sign an acknowledgement of debt. They were therefore happy to make me and my cat suffer more and hold possible cancer results hostage over a small amount outstanding which I should never have been charged for in the first place as they needed to fix up the mess caused by negligence. Eventually they conceded to release the results after I called them out for their ********* behaviour, as withholding the results (which I did not know at the time were negative) could have led to her health being threatened even further. My experience was this practice is all about money, lack of accountability and negligence. Unfortunately, as animals do not have the same rights as humans, according to the law, I cannot sue them for negligence and damages. So, use this practice at your own risk to the safety and happiness of your beloved fur baby. Simply put, they just don’t give a damn! if I could give them minus zero stars I would, unfortunately I had to click on one star to post this review, which they truly don't even deserve.
2 replies
34 months ago
HUGE THANK YOU TO ROMANO AT GC SOLAR
After months of struggling with GC SOLAR I had the good fortune of speaking to Romano. Romano is a huge asset to this business. He took the time uncomplainingly to come out to my house and reset my Wi-Fi ****le and reset my whole inverter system. I had been going round in endless circles for weeks and weeks on end trying to get technicians AND managers to call me back and was tearing my hair out with frustration. I had also written a shocking review of the business’s service. Fortunately, Romano came to light and he is truly the saving grace amidst what I had to deal with. Thank you once again Romano, your service was outstanding. I felt heard, and my problem was resolved, with immense patience and perseverance on your part.
0 replies
60 months ago
MEISIE ROSEBANK NETCARE ACCOUNTS RUDE AND UNPROFESSIONAL
Meisie in Netcare Accounts for Rosebank Clinic was extremely rude and unprofessional. While trying to resolve a matter regarding a payment of a overnight ward she simply would offer no assistance. I paid the extra for a private ward and was told at reception my medical aid would cover the general ward costs I would just have to pay the top up for the private ward which I paid upfront. Yet the hospital billed the medical aid for a private ward which of course the medical aid refused to pay and I could not get any help from her to sort out the billing. She was rude, patronizing and unprofessional. Said she would put me through to her supervisor and sent me through to an unknown mailbox.
0 replies
69 months ago
Seamless and efficient service, delivery and installation.
A big thank you to Maxidor Kempton Park to Rudi and Sebe and the installation team and Reziah at Head office. My door was ordered on time, the installers came exactly on time and the door is perfectly fitted. I was a bit anxious initially - seeing negative reviews, but the whole process was seamless and well organized. A definite five stars and I am an EXTREMELY FUSSY CUSTOMER. Thank you for your follow up call Reziah.
1 reply
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