CS
Candice S
Active since Nov 2024
10
Reviews
0
Industries
Reviews
10 reviews2 months ago
Airbnb
I have been a loyal guest with Airbnb for over a decade, consistently receiving positive reviews across all my stays. My most recent booking was a significant disappointment. The property had several serious issues, including a missing blind, a dirty bathroom, and the presence of ****roaches. I left a factual review documenting these problems and submitted photo evidence to Airbnb. As a result, Airbnb issued me a refund, which I understand as confirmation that my complaint was valid. I specifically warned Airbnb that the host might respond maliciously and was assured that the host had been flagged. Despite this, the host did not respond to Airbnb’s message. Instead, the host’s partner contacted me directly off-platform via phone at 10pm on a weekend, an action I found highly inappropriate and unprofessional. Following this, the host left me a review that commented on my character rather than my actual stay. This appears to violate Airbnb’s review policies, which state that reviews should be based on the guest’s behaviour during the stay and not used retaliatorily. When I requested evidence from Airbnb regarding the host’s claim that I was “rude,” no specific incidents related to my stay were provided. I have an excellent track record with only positive reviews over many years of using the platform. This experience has been deeply disappointing, especially given Airbnb’s handling of the situation and apparent failure to enforce its own policies consistently. Unfortunately, this has led me to decide that I will no longer use Airbnb for future bookings. The platform’s inability to protect guests from retaliatory behavior and off-platform harassment undermines trust in the service. Why the host’s retaliatory review was allowed to stand? No confirmation of any actions taken against the host for policy violations were provided.
0 replies
6 months ago
Athi was a pleasure to deal with
Athi was a pleasure to deal with. I really am a very happy OnePlan customer, it's now out second year with OnePlan pet insurance, I highly recommend. All queries are dealt with very quickly and it's a very easy process to use their app or helpline.
1 reply
10 months ago
Update rating from 0 to 4 stars - MobiFix Tygervalley
I previously had an issue with the Tygervalley Branch, but it has since been resolved. I'm updating my review to reflect that the business took my concerns seriously, and I truly appreciate when a company listens and responds to customer feedback.
0 replies
16 months ago
TAH Plein Street Durbanville :)
After moving recently, we needed to find a new vet, and I’m so glad we discovered TAH! The entire team is wonderful—friendly, helpful, and truly professional. We recently admitted one of our cats for a procedure, and the experience was handled with such care and empathy. I highly recommend the vets here. Thank you, TAH Plein Street!
0 replies
16 months ago
Oneplan Helps Out
I highly recommend Oneplan! We have the Classic Plan for our two cats, and it has been incredibly valuable. Recently, one of our girls needed an unexpected procedure, and the entire process—from pre-authorisation to the direct payment to the vet—was seamless. The Oneplan team is empathetic and extremely helpful. Having pet insurance for unexpected situations like this is truly invaluable. We’re very happy Oneplan customers!
1 reply
17 months ago
Excellent service and communication!
I would highly recommend PETport to relocate your pets. Our 2 cats and dog were well taken care of by the PETport team. The communication from beginning to end was excellent, with continued updates and pictures throughout their journey. Thank you Elouise, Jacques and team. You made this part of our stressful relocation that much easier.
0 replies
18 months ago
Pineapple Insrance 5 Stars!!
Thank you Siphamandla, your help is greatly appreciated. 5 stars for Pineapple Insurance. Siphamandla at Pineapple insurance assisted me today and he was very helpful and professional. The process to sign up is easy, their app is very user friendly, all the employees I've dealt with telephonically were professional and helpful, the whole system is seamless. In the intense and highly competitive short-term insurance market there are not many providers who display this level of responsiveness and professionalism. To be honest, I was literally quite blown away at how quickly they got back to me and dealt with my queries. Super friendly and helpful! Highly recommend.
1 reply
18 months ago
5 stars for Themakazi Mbalane & One Plan Pet Insurance
Today I dealt with Thembakazi Mbalane who was such a pleasure to deal with, helpful and quick to respond to my query to upgrade my pet insurance plan. Truly a breath of fresh air dealing with a provider that understands how to provide efficient and customer-centric service to their customers.
1 reply
18 months ago
Do not use Reneew It rivonia
Third attempt at review as my reviews are simply removed without any opportunity to provide evidence. Let's see if this one is censored too. I do not recommend Renew It Rivonia. Over 6 weeks for simple repair. Delays due to parts on order. No courtesy or empathy for clients. Over 6 weeks to repair one door
1 reply
18 months ago
Avoid Discovery Insure
Resubmitting a review as their feelings got hurt last time with the FACTUAL and TRUTHFUL statements I made, I have receipts and evidence to back up all statements. Before I proceed - all consumers should know that you have a right to take the approved claim amount and have it paid directly to you in order to use a service provider of your choice. You DO NOT have to use Discovery Insure sub-par providers such as Renew It Rivonia. 1 Oct - My vehicle was smashed in to by a 3rd part uninsured driver. Claim Submitted 4 Oct - Claim approved. 8 Oct - Renew It finally contact me to book car in. 18 Oct - Car dropped off at Renew It Rivonia 1 Nov - first complaint sent to Discovery Insure - no response 18 Nov - second complaint sent to Discovery insure. 20 Nov - Car due to be collected, advised not ready. 21 Nov - collect car - still has visible damages so I reject the job and instruct them to complete it. Additional parts need to be ordered. 26 Nov - STILL waiting for parts but car is drivable so I collect it with the promise the work will be completed on Friday 29 November (I won't hold my breath) SIX WEEKS without a car. Discovery Insure does nothing to follow up and prompt the service provider. DO NO RECOMMEND
4 replies
Review Distribution
5 Star
6 (60%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (30%)