RR
Renew-it Rivonia
Verified Business
RR
AI Review Summary
Based on recent customer reviews, Renew-it Rivonia presents a sharply divided customer experience. Satisfied customers consistently praise individual service advisors, particularly highlighting clear communication, regular progress updates, and professional handling that leaves vehicles looking refreshed. However, a recurring theme among dissatisfied customers centres on poor workmanship, including misaligned panels, paint mismatches, overspray, and repairs that require multiple return visits. Customers frequently mention missing personal items, parts swapped or unaccounted for, weak quality control, and unresponsive management. The contrast suggests that experience quality varies considerably depending on the assigned consultant and job complexity.
Performance(last 12 months):
TrustIndex
6.5
Ranking
#20
in Repairs & Service
NPS Score
-29
Recommended: Unlikely
Review Distribution
3.6|49 Reviews
Jul '25 - Jun '26
Recent reviews (49)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 07:55
The company is professional and keeps you updated at all stages of the process
The company is professional and keeps you updated at all stages of the process. Anil was particularly outstanding at making sure I know what is happening and checking in.
Helpful (0)
|Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 07:55
The company is professional and keeps you updated at all stages of the process
The company is professional and keeps you updated at all stages of the process. Anil was particularly outstanding at making sure I know what is happening and checking in.
0
Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
25 May 2026, 12:07
useless service
If there is 0 star, that what they should get. My car is sitting there for over 3 weeks, where it should have been done in 10 working days - it went in QC in second week, and after that nothing. Apparently something was wrong with color. No communication and nothing happening even after I phone them. My service advisor Xolani is totally useless. I am still sitting without my car, not knowing what is the problem. And you think they offered curtesy car? ha ha ha, why anyone uses renew-it as preferred repairer?
Helpful (0)
|Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
25 May 2026, 12:07
useless service
If there is 0 star, that what they should get. My car is sitting there for over 3 weeks, where it should have been done in 10 working days - it went in QC in second week, and after that nothing. Apparently something was wrong with color. No communication and nothing happening even after I phone them. My service advisor Xolani is totally useless. I am still sitting without my car, not knowing what is the problem. And you think they offered curtesy car? ha ha ha, why anyone uses renew-it as preferred repairer?
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Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 05:26
I recently had my vehicle repaired at Renew-It Rivonia and the entire experience was excellent from start to finish
I recently had my vehicle repaired at Renew-It Rivonia and the entire experience was excellent from start to finish. The process of booking the car in was seamless and efficient, and collecting it once the repairs were completed was just as smooth. The team handled everything in a friendly professional manner, making the whole experience stress-free. The repairs were completed to a very high standard and within a great turnaround time. A special mention must go to Anil, the service advisor, for his outstanding service. He kept us regularly updated throughout the entire process, was always friendly and professional, and ensured we were kept in the loop every step of the way. Anil is truly an asset to the company. Thank you to the entire team at Renew-It Rivonia for the excellent service.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 05:26
I recently had my vehicle repaired at Renew-It Rivonia and the entire experience was excellent from start to finish
I recently had my vehicle repaired at Renew-It Rivonia and the entire experience was excellent from start to finish. The process of booking the car in was seamless and efficient, and collecting it once the repairs were completed was just as smooth. The team handled everything in a friendly professional manner, making the whole experience stress-free. The repairs were completed to a very high standard and within a great turnaround time. A special mention must go to Anil, the service advisor, for his outstanding service. He kept us regularly updated throughout the entire process, was always friendly and professional, and ensured we were kept in the loop every step of the way. Anil is truly an asset to the company. Thank you to the entire team at Renew-It Rivonia for the excellent service.
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Replies (0)